Motor Werks Cadillac - Service Center

Great experience. Very professional and knowledgeable about my car as well as making sure I was comfortable while waiting for service to be completed. Overall great experience about my car as well as making sure I was comfortable while waiting for service to be completed. Overall great experience More

Adam does a great job. Always fun to see and have a conversation. He will take me thru what will be done and make suggestions. If things are taking a little longer than what was anticipated he will ge conversation. He will take me thru what will be done and make suggestions. If things are taking a little longer than what was anticipated he will get involved and inform me. Thanks Adam. A true pleasure to work with Adam and Ross. They are both great at what they do. More

Ross Wear took excellent care of me this morning at the Motorwerks service. He took the time to make me aware of a recall I didn't know about while replacing a part in my vehicle. Motorwerks makes you co Motorwerks service. He took the time to make me aware of a recall I didn't know about while replacing a part in my vehicle. Motorwerks makes you comfortable and is courteous to the customers. More

Always great experience at barrington cadillac service is great helped find answers for extended warranty. Guys who work in service always spot on and helpful great helped find answers for extended warranty. Guys who work in service always spot on and helpful More

Very professional and comprehensive service, I will absolutely be returning to Motor Werks Cadillac. The service adviser acknowledged me as soon as I arrived. He was extremely prepared, having reviewed absolutely be returning to Motor Werks Cadillac. The service adviser acknowledged me as soon as I arrived. He was extremely prepared, having reviewed my previous repair visits. My service was done in the time stated and all involved were extremely pleasant and knowledgeable. More

Outstanding Customer Service Adam Weller at MW - Cadillac Barrington is the BEST!!! He delivered outstanding customer service. I really appreciated his honesty and attention to Adam Weller at MW - Cadillac Barrington is the BEST!!! He delivered outstanding customer service. I really appreciated his honesty and attention to detail. I could not be happier with the experience and am 100% satisfied. THANK YOU ADAM!!! YOU ROCK!!! More

Adam is the best Service Advisor I've ever worked with! I tend to buy a new car every year and a half or so. Of all the service centers I have worked with, Cadillac Barrington has been the best. The reaso I tend to buy a new car every year and a half or so. Of all the service centers I have worked with, Cadillac Barrington has been the best. The reason for this has been my experience with Adam Weller. He is consistently communicative and is easy to reach via email or phone. He documents every mile on my car when I leave it for service, and my car is always very clean. He ensures that everything is sent to me via email and seems like he is always available. I have had such a great experience with him on my manual transmission ATS-V, that I ask that only he drive it. In addition, I have started to bring my Land Rover to him as well. I will be purchasing my next vehicle this coming May from Cadillac because of the great service experience that I have had with Adam. More

Excellent customer service an friendly staff! I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and th I am on my second Cadillac and will continue to be part of the Motorwerks fan base, Wonderful sales and service experience. This dealership and their team care about their customers and go the extra mile, In fact they run special customer appreciation events like free car inspections, discounted service and BBQ"s! I always appreciate the familiar faces of the service team, their personal greeting and their knowledge. They take the time to listen, provide updates through the process and follow up after your visit. Special call out to Adam and Ross, thanks for your patience, time and knowledge! More

We love Ross Wear. He is the best ! My family always keeps at least two Caddy vehicles. Two years ago, the service team in Barrington dropped the ball for a few times. We did consider sw My family always keeps at least two Caddy vehicles. Two years ago, the service team in Barrington dropped the ball for a few times. We did consider swap the Caddy for other brand. Before we make the change, the new service team rebuilt the service quality. Since then, Ross Wear is our service advisor. He is awesome. Our family's safety depends on the reliable vehicle. Every time I bring the vehicle back for service, I feel my car is on the safe hand. There are other famous brand of vehicle out there. It's not exaggerated, we keep using Caddy because of the fantastic service team. More

Excellent service for my 10 year old Cadillac. I have been driving for over 50 years and have experienced every level of motor vehicle service from unacceptable to exceptional. I am very pleased I have been driving for over 50 years and have experienced every level of motor vehicle service from unacceptable to exceptional. I am very pleased to state that I continue to receive exceptional service from Adam Weller and Ross Wear. But more than their exceptional service is their professionalism as evidenced by their "doing the right thing". Previously I had noticed that there was water in the trunk of my Cadillac and brought it in for the correction of that problem. I paid the bill and thought that the matter had been resolved. However, it became evident that the problem had not been corrected because there continued to be water in the trunk. Their professionalism became readily apparent by their testing and re-testing each possible cause for the leak for over 1 week during which time I was provided with a new Cadillac loaner for my use. When I arrived to collect my vehicle Adam and Ross explained in detail, every action that was taken to remedy the leak problem. It was obvious that much thought, time and effort had been expended on my behalf. When presented with the statement for the services rendered it was $0. They stated to me that they endeavor to "to do the right thing" for their customers and that the leak problem should have been corrected the first time I was there. However, they used the wrong word when they characterized me as their "customer". More aptly and justifiably, they should have referred to me as their "client" because of the professionalism which was demonstrated to me by Adam and Ross. Please be assured that I will continue to have my Cadillac serviced by Motor Werks Cadillac of Barrington, at least for so long as Adam and Ross are there. Credit where credit is due and Congratulations on a job well done. More