Motor Werks Honda - Service Center

For the first time ever , I was LIED to and treated with DISHONESTY at Motorwerks. On Monday 08/14/23 I spoke w Honda service advisor as I knew the 100k service is expensive and wanted to know the cost . DISHONESTY at Motorwerks. On Monday 08/14/23 I spoke w Honda service advisor as I knew the 100k service is expensive and wanted to know the cost . He told me 833.57. At no time did he tell me there would be a 3% service charge for paying by credit card. I made an appt for Wednesday 08/16/23. When I dropped the car off he did not tell me they would be charging more than 833.57 and again no mention of a 3% service charge for paying by credit card. My first clue should have been only one other car in the service area at 7am when I arrived. One usually has to wait as its always been very busy first thing in the morning. After and only after the work had been performed was I told about a 3% service charge for credits cards and to my shock a higher price than what was quoted on Monday. Most people don't have 800.00+ dollars laying around . Had I been told this upfront , I would have waited til I had the cash. So basically my choices were to wait 4 weeks for the cash and have no car or pay their 3% fee . It was having my car held hostage. In the end my bill was 885.54 after a quote of 833.57 . A 51.97 difference ! It is slippery slope when dealerships lie to a customer. What else have they lied to me about ? Did they really do the services they billed me for ? Did they do them correctly ? I DO NOT TRUST THEM anymore. I've been coming here for over 20years and was never lied to or cheated before today. A web search after picking up my car explained everything. They are UNDER NEW OWNERSHIP. I WILL NEVER BRING MY CAR HERE AGAIN. More

Great service and advisor They arrange for drop off and pick up Fixed my starter working properly now Special thanks to service pick up Fixed my starter working properly now Special thanks to service More

Always get the best service at Motor Werks Honda. Friendly people, and I always know the job is done right. Friendly people, and I always know the job is done right. More

Service was phenomenal. Very accommodating and good communication. Felt well taken care of and nice customer service. Very accommodating and good communication. Felt well taken care of and nice customer service. More

Good people, good work, only reason with a four star was because plastic rivet were not properly placed back in. because plastic rivet were not properly placed back in. More

Totally different dealership than when I first came here in 2002. Customer service is no longer a priority. No confidence in mechanics skills. Nobody cares anymore. There is no longer anything that sets thi in 2002. Customer service is no longer a priority. No confidence in mechanics skills. Nobody cares anymore. There is no longer anything that sets this apart, in a good way, from other dealers. More

Great customer service, however will only bring vehicle for recalls due to credit card convenience fee for recalls due to credit card convenience fee More

Fantastic service, great follow up, timely responses and just great overall experience. Highly recommend to others just great overall experience. Highly recommend to others More

Poor communication and service. Customer was told by service agent Damla Alkan that it would take 2 hours for oil change. It took nearly 4 hours while the customer waited. Service a Customer was told by service agent Damla Alkan that it would take 2 hours for oil change. It took nearly 4 hours while the customer waited. Service agent (Damla Alkan) strung along the customer by keep saying 20 more minutes repeatedly. If you value your time, avoid this place at all costs. I am never coming back here again. Damla became rude when I started inquiring about my car. I was held hostage there in the waiting room. More

Service department is very thorough and does nice work. Any issues, they work to resolve. Any issues, they work to resolve. More