Damla Alkan

I have 2025 Honda Pilot Trailsport, AC stopped working July 18, 2026 estimated mileage was 17,500, brought it to Honda Motorwerks and got a loaner for a week, Service Dept did the diagnosis and compressor July 18, 2026 estimated mileage was 17,500, brought it to Honda Motorwerks and got a loaner for a week, Service Dept did the diagnosis and compressor was complete shut, needs a replacement and asked to have the loaner back since they said the Pilot is drive-able and parts are backordered with no ETA. Mind you it was the peak of summer, 80-95 degrees!!! I called their Service Dept & was advised to call Honda Corporate and ask for a loaner while waiting for parts. I called Honda Corp and filed a case which was a waste of time because they did nothing to help and I was told they do not approve loaners, so basically Motorwerks and Honda Corporate just gave me the run around and wasted more of my time, added more frustration to the situation. Basically I waited until Sept 15, 2026 to get it fixed. I am aware that Service Dept has no control of parts availability but it was ridiculous that it took so long to get all the parts needed, plus Service Manager and the branch Manager were so inconsiderate that they were the ones who can approve to get a loaner and they didn't!!! I have been going to this dealership for years, I guess 2025 would be the last time!!!NEVER AGAIN! If I can give 0 rating for this dealership, I WOULD!! More

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Jim Ruby was excellent to work with! From the first test drive, to helping me navigate what model car was best for me, to working through the long process of purchasing, I was very happy From the first test drive, to helping me navigate what model car was best for me, to working through the long process of purchasing, I was very happy to work with Jim. Jim was professional, had great communication and provided excellent service. I am a long time Motor Werks Honda customer and will continue to be bringing my cars here, great service all around! More

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Aaron Bulinski has gone above and beyond as far as customer service and quality control. He is attentive to my needs and genuinely cares about my dissatisfaction and concerns. I’d also like to mention customer service and quality control. He is attentive to my needs and genuinely cares about my dissatisfaction and concerns. I’d also like to mention Damla Alkan as she has been nothing but wonderful for me. I keep returning to Motorwerks for the compassion and service. More

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We returned to Motor Werks because of the great customer service we’ve always received. This is our 3rd vehicle from them. Ricky was very knowledgeable and easy to work with. I would highly recommend him service we’ve always received. This is our 3rd vehicle from them. Ricky was very knowledgeable and easy to work with. I would highly recommend him for your next vehicle experience. More

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Damla is super helpful and she informs us promptly about the vehicle. She also guided well for the entire service process very professionally. I highly recommend her. Thanks the vehicle. She also guided well for the entire service process very professionally. I highly recommend her. Thanks More

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Easy appointment set up. Service issue resolved. In and out quickly. Professional customer service. Damla is a hero!!! Service issue resolved. In and out quickly. Professional customer service. Damla is a hero!!! More

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Thanks for the prompt communication and timely service duration. I highly recommend Motor Werks Honda. Loved the video! duration. I highly recommend Motor Werks Honda. Loved the video! More

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It’s so easy getting an appointment for service and the people are genuinely interested in helping you with whatever you need. people are genuinely interested in helping you with whatever you need. More

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Damla provided stellar service and met all of my needs. She made the process easy. Great experience. She made the process easy. Great experience. More

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Service was very good. Damla was a pleasure to work with. Prices for 4 tires were competitive. Prices for other services were very high and are a concern for me re: potenti Damla was a pleasure to work with. Prices for 4 tires were competitive. Prices for other services were very high and are a concern for me re: potential future service visits to Motorwerks. The 3% adder for the use of a credit card is a slap in the face and damages the Motorwerks brand. More

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