Motorcarsonline.com Lansing

I would just like to thank the team at Motorcars of lansing for all thier honesty,hard work and dedication to making sure I got the best deal around.I shoppped 6 dealers before arriving to Motorcars.Th lansing for all thier honesty,hard work and dedication to making sure I got the best deal around.I shoppped 6 dealers before arriving to Motorcars.They were not pushy or rude,although the car that I found onlne was sold.Keith and John found we the same vehicle ,20,000 miles less for the same price in 3 days. More

I saw a 2006 Pontiac G6 on autotrader.com at this dealership but I lived all the way in Saginaw so me and my Husband drove all the way to Lansing to check it out. We got there at 6:10 pm and they had dealership but I lived all the way in Saginaw so me and my Husband drove all the way to Lansing to check it out. We got there at 6:10 pm and they had been closed for 10 min but right away John came out and greated us at our car and asked how he could help we said we drove here to see the G6. I notcied the lot was very well kept and very nice cars were lining the outside of the lot and I felt very comfortable right away because it seemed very professional. We went in the office and even after they were closed all three salesman were still helping out customers that were buying cars that night as well. It was a very clean and comfortable office that was very busy we sat down to talk about the car and he had already put the plate on the car and said heres the keys lets go for a ride. The car was very well taken care of not one thing wrong with it at all and I told my husband I wanted the car! I was very excited now we got back to the lot he showed us his full service auto center that was just as nice and told us that anything we need worked on the car he could do here. I was sold on not just the car but the level of customer service was nothing like I had experienced any where else when buying a car. We went in and it was quick, easy and very painless and within 30 min I was driving my new car! The car was the lowest priced anywhere and the best quality I had found as well. I recommend Motorcars Of Lansing to anybody looking to buy a great quality used car with even better customer service! Sincerely Kate Morris More

Buyer beware. Get everything they promise to have done before you write the check. Over 20 calls not returned. My only option was to due for what they aggreed to fix on the purchase agreement. Too bad bec before you write the check. Over 20 calls not returned. My only option was to due for what they aggreed to fix on the purchase agreement. Too bad because I really liked dealing with the owner (John) until I tried to get him to deliver on what he promised. Eventually I just ran out of energy - guess he figured I would. More

I found everyone to be very helpful and willing to do as much as possible to help get a deal done. John was very accomadating in his willingness to add or remove parts (Sunroof,Wheels,Tires) to get the look much as possible to help get a deal done. John was very accomadating in his willingness to add or remove parts (Sunroof,Wheels,Tires) to get the look you want and offered to sand and paint a scuff that other dealers I had gone to said things like oh it's a used car what do you expect regarding, scuffs and dings, Mondo was willing to come in 2 hours after closing for me to sign paperwork since I had to come after work and had a 1 hour drive, and Janet did everything possible to get me the best rate on financing. All in all they were patient and professional and I will do business with them in the future. More

Helped us when no one else would! Very friendly and attentive to needs. I am thankful for the customer service, guarantee from John to keep the auto's running and the help with financing. We bought attentive to needs. I am thankful for the customer service, guarantee from John to keep the auto's running and the help with financing. We bought two cars at once and love them both! Looking forward to doing buisness in the future with Motor Cars of Lansing... More

Horrible customer service. They were not only very rude but dishonest, untrustworthy, irresponsible, and disrespectful. I bought a vehicle from them and paid for a warranty. When my car became undriveable but dishonest, untrustworthy, irresponsible, and disrespectful. I bought a vehicle from them and paid for a warranty. When my car became undriveable only weeks after the purchase I went to a auto repair shop only to find out the warranty was invalid. I got the run-around for weeks just to talk to someone about the issue! Therefore did not have a vehicle to drive for weeks. Finally after hours of my time and much frustration the car was fixed...however I still had to drvie an hour out of my way to pick it up...they did me no favors even though they had made multiple mistakes. I didn't even get my new plate for over a month! I was driving on an expired temporary plate b/c they lied to me multiple times saying they sent it...the postmark doesn't lie. All in all, unfortunately a horrible experience. I do not recommend this dealership to anyone. Not only did they sell a vehicle that was not working properly but they had HORRIBLE customer service. Check out other websites! There are MANY bad reviews. More

The dealer failed to disclose serious engine problems that the car was having, which I discovered about a week and a half into purchase. that the car was having, which I discovered about a week and a half into purchase. More

This is our second car we bought from this dealership and we will recommend them to anyone.We bought a 2004 olds alero and a 2002 trailblazer lt .We got great prices on both vehicles.Came back 3 month later we will recommend them to anyone.We bought a 2004 olds alero and a 2002 trailblazer lt .We got great prices on both vehicles.Came back 3 month later and they fixed a fuel sensor for free.It was not under warranty and they had no obligation to fix it ,but they did. More

The sales agreement was signed on February 5 for a 97 VW Jetta, & as a condition for purchase, new front brakes and rotors be installed. Mike noted this on the sales agreement. I did not get a receipt for Jetta, & as a condition for purchase, new front brakes and rotors be installed. Mike noted this on the sales agreement. I did not get a receipt for this. The brakes grind terribly so, I believe that the brakes have not been replaced. <br><br>Since the Jetta would not shift into gear within the first 12 hours of picking the car up, I took the vehicle to a transmission specialist for evaluation. He told me, “This transmission has major issues.” I tried to bring the car back to John on Saturday, February 19th. I felt it would be best for everyone just to return the car and receive a full refund of my purchase price since the original sales agreement had not been honored. When I arrived John told me, “I didn’t get a chance to go over the car like I wanted to” and offered to make things right. <br><br>John promised to replace the transmission and fix the items on the list below. He would “make it right.” He was very believable and I wanted to give him the chance to make it right. He agreed to fix the following items & provide receipts for all work completed: <br><br>1. Replace the transmission – we would contribute $350 <br>2. Fix the passenger side lock <br>3. Fix the (-) battery cable connection & tighten the (+) terminal <br>4. Fasten down the battery<br>5. Replace the passenger side headlight<br>6. Replace the grill & front VW emblem<br>7. Reattach two brackets under the hood that are just hanging<br><br>John said that he would deliver the car to Grandville on either Tuesday, February 22nd or Friday, February 25th. The car was not delivered on either of those days. When we called to follow up, he said he had trouble getting a transmission. After at least 15 calls, Mike and Monte from Motorcars, finally delivered the car 2 weeks later than promised. When Monte got out of the car, he said the brakes are going to need fixing! Not only did he not know that the car was supposed to have new brakes, he is the one who told me they needed to be fixed. From the list above, here are the results: <br><br>1) Replace the transmission – only partially <br> a) The gear shift indicator shows N when the car is in Drive. <br>b) When the car is in park, the release button on the shifter doesn’t release unless you wiggle it. The button has to pop out to get the key out. <br>c) Because the linkage to the transmission is adjusted incorrectly, the alarm can be easily set off as a result of the PRNDL assembly being in error. <br>2) I purchased the additional 90day / 3000 miles warranty and have not received a copy of the warranty.<br>3) I have no the receipts for any of the repairs that were to be completed. Without receipts I have no proof that the work has been done.<br>4) Fix the passenger side lock = repaired<br>5) Fix the (-) battery cable connection tighten (+) terminal = repaired<br>6) Fasten down the battery – NOT repaired<br>7) Replace the passenger side headlight - NOT repaired <br>8) Replace the grill – VERY POORLY glued instead of replaced <br>9) Reattach the two brackets under the hood - NOT repaired and now there is an additional bracket that is just hanging from the transmission area!<br><br>I tried to reach John by phone many times since March 11th, to resolve this matter. He would not return any of my calls nor would he return any calls from the Dispute Resolution Center. This is a free service for Mediation as an option to going to court.<br><br>I have now filed a law suit against Motorcars of Lansing. <br> More

Went to look at some of the cars advertised for sale by this dealership. The car that was advertised had a broken windshield (that the advertisement photograph did not show), had to be jumpstarted and it this dealership. The car that was advertised had a broken windshield (that the advertisement photograph did not show), had to be jumpstarted and it barely moved when it was running. Saw some other cars at this dealership and most of them were in terrible condition.<br><br>The salespeople did not know what they were doing and one of them was rude and reluctant to go out in the cold and show us anything.<br><br>Since I have been looking for a used car I have visited many dealerships around the Lansing area and I found this one to be the worst. More