Motorpoint Roswell

Although there were some bumps in the road Alyque went above and beyond to make sure the overall experience was good. Things happen sometimes but when a company cares enough to reach out and take care th above and beyond to make sure the overall experience was good. Things happen sometimes but when a company cares enough to reach out and take care things they earn my business. Love my Tesla, got a great deal and have already recommended another person to them. More

My recent experience at Motorpoint Roswell left a lot to be desired. What started as a promising deal quickly devolved into a frustrating ordeal filled with unexpected charges and unfulfilled promises. The be desired. What started as a promising deal quickly devolved into a frustrating ordeal filled with unexpected charges and unfulfilled promises. The initial agreed-upon price for the vehicle was not honored when I arrived to pick it up. This was just the beginning of the issues. Despite verbal confirmations that a charger, along with several other features and warranties, would be included, none of these were present with the vehicle. To add insult to injury, I was hit with an additional fee simply because I chose not to finance through their dealership. The promised charger, which Alyque assured me he had ordered, has yet to materialize. The entire process felt like a textbook example of shady used car dealership tactics. During negotiations, and especially when the missing features came to light, the owner of the dealership was present but never introduced himself. Instead, he would speak to Alyque in a different language, seemingly instructing him on what to say to me. This was incredibly rude and unprofessional; he could have easily addressed me directly. If you're considering purchasing a vehicle here, proceed with extreme caution. While you might stumble upon a good deal, I strongly advise against being as trusting as I was. Get everything in writing and thoroughly verify all promised features and pricing before signing anything. More

Bought my first Tesla from Rameez. He was amazing and very professional. We bought a 2023 Tesla model 3. Would highly recommend him and Motorpoint Roswell to anyone looking for a Tesla He was amazing and very professional. We bought a 2023 Tesla model 3. Would highly recommend him and Motorpoint Roswell to anyone looking for a Tesla . More

I have had very disappointing experience with Motorpoint dealership, and I would strongly advice anyone considering doing business with them to look elsewhere. These guys have no integrity and are only inte dealership, and I would strongly advice anyone considering doing business with them to look elsewhere. These guys have no integrity and are only interested in generating profit at all costs. I have contacted the dealership and spoke with a salesperson named Faizal. He seemed nice and accommodating but appeared to ether know nothing about the cars he was selling or purposefully deceiving the buyers. He incorrectly told me the type of battery and the hardware computer present in the car I was interested in purchasing and half an hour after I submitted the deposit, informed me that the information he previously gave me was incorrect. He texted me "yes, I can confirm that the car has hardware 3" What do you mean "yes"?? you previous said it had HW 4. He admitted the mistake but insisted that the deposit was not refundable because the car was taken off the market. Another lie - the car remained online for another 2 weeks. I eventually contacted the general manager by the name of Alyque who promised me to return the deposit. Fast forward 2 months and multiple texts and emails - tons of excuses and no refund. I finally disputed the transaction with the credit card and received a refund. If they are willing to be so dishonest with a small matter of $1030, imagine their response if you actually purchase a car and more money is on the line. Stay away! More

Had the worst experience purchasing cars at this dealership. During my purchase of a 2025 Model 3 at the dealership in April, I asked the salesperson multiple times about the sales tax since my trad dealership. During my purchase of a 2025 Model 3 at the dealership in April, I asked the salesperson multiple times about the sales tax since my trade-in was worth more than my purchase. I was told I still had to pay tax for the Tesla. It was listed for 39.9k, and I paid 42.5k (2.5k tax). After checking with multiple tax professionals, I realized I got scam. No tax should be paid. It's been about 4 weeks since I addressed this problem with the dealer. The manager just keeps saying he's waiting for responses from his upper manager. I understand it's my fault for not knowing the tax law well enough before purchasing this car, but the unprofessionalism of this dealership also sickens me. I hate to use the word "scam" but it sure does feel like one. More

We recently purchased a 2019 Tesla Model S All-Wheel Drive from Norris and his incredible team. The price and condition of the vehicle were unbeatable, and Norris’s team went above and beyond to answer Drive from Norris and his incredible team. The price and condition of the vehicle were unbeatable, and Norris’s team went above and beyond to answer all of our questions with patience and expertise. I highly recommend this dealership to anyone looking for an electric vehicle! More

Just bought a Tesla Model Y. Process was easy and Alyque was very helpful. They have a great selection of used cars. Would have given 5 stars except pricing details were not stra Process was easy and Alyque was very helpful. They have a great selection of used cars. Would have given 5 stars except pricing details were not straightforward at first. All is good in the end! More

I started working with Motorpoint Roswell a week ago (March 20th) to buy a vehicle online and have it shipped. After three days of being ignored, they finally initiated my contract. They sent me the pap (March 20th) to buy a vehicle online and have it shipped. After three days of being ignored, they finally initiated my contract. They sent me the paperwork to review and sign, but they disregarded my requests to stick to a budget. I asked to purchase the vehicle as-is, without additional products, yet they tacked on over $3,000 in anti-theft and protection packages—plus a $50 charging fee for an electric vehicle. Since when do you pay a fuel fee at a dealership? Apparently, you do at Motorpoint Roswell. I emailed them with questions about the contract, but two days later, I’ve received no response. The online list price didn’t match the contract price, and to make matters worse, they sent me a PDF of the paperwork with one price and a link to digitally sign a contract with a different price. It’s baffling to even think about doing business with them. In short, over eight days, I’ve been repeatedly ignored, dealt with inconsistent paperwork, faced hidden fees, false advertising of the list price, and even an incorrect sales tax amount. More

This dealership is amazing. The process went smooth and their prices are very fair. Rossy was extremely kind and helpful. I’m grateful I chose this dealership! The process went smooth and their prices are very fair. Rossy was extremely kind and helpful. I’m grateful I chose this dealership! More

I am dissatisfied with the service provided by Roswell Motorpoint. They deceived my brother about a car and pressured him into sending a $1,000 deposit. The situation escalated to the point where legal ac Motorpoint. They deceived my brother about a car and pressured him into sending a $1,000 deposit. The situation escalated to the point where legal action was necessary. Despite multiple attempts, they have yet to resolve the issue or provide a refund. I advise against doing business with this company as they are untrustworthy and engage in deceptive practices. More