Motorwerks BMW

The seat heater in my E53 X5 burned through the seat leather and BMWNA flew replacement parts in from Germany to have the problem fixed. I only had to pay for the minimal labor charge. John and the gu leather and BMWNA flew replacement parts in from Germany to have the problem fixed. I only had to pay for the minimal labor charge. John and the guys at Motorwerks took care of me and even provided a loaner vehicle free of charge while my X5 was being serviced. A+ More

Cannot beat the customer service and the technical abilities of the back shop. Motorwerks BMW has always provided outstanding service with all the BMWs I have had serviced there. abilities of the back shop. Motorwerks BMW has always provided outstanding service with all the BMWs I have had serviced there. More

I’ve now owned my new 2012 BMW 550i x-drive for a little over 2 weeks. She’s carbon-black with the sports package and I must say I’ve not been dissapointed. What a treat. Having owned 2 BMWs in years past over 2 weeks. She’s carbon-black with the sports package and I must say I’ve not been dissapointed. What a treat. Having owned 2 BMWs in years past (a 530 & 635) I was delighted to find the driving experience was still the joy I remembered it to be. The car is luxurious and, did I mention, fast! When I want power, it’s there...all while being wrapped in luxury with superb handling qualities. Plus, the buying experience at Motorwerks BMW in Bloomington was equally as superb. Art Hancock, my sales rep, went not only out of his way, but above and beyond the call of duty to make sure every detail was handled quickly and efficiently. Art worked closely with Todd Koosmann, the detail manager, who made sure my new BMW was is perfect condition. Bud Malin answered, with patience and a smile, every service question I could anticipate. Since I travel extensively to Canada, it was important to decipher the ins and outs of leasing versus purchasing and Todd Cadle, the business manager, made sure my interests were protected and my choice the best possible. And Bob Splittstoesser, the sales manager, was equally as responsive regarding the financial negotiations which ultimately led to my purchase. This was a “team effort” on the part of Motorwerks...one that I appreciated. I will be looking forward to seeing my new friends during future visits and writing this review is my way of saying “thank you” for making my buying experience a great one. Sue D 2/25/12 More

I have had service done on my 2008 BMW 528xi for the past 2 years. The service is always the best I could ever ask for. Prompt coordination when I drop off the car for inspection and check-in, they ask ques 2 years. The service is always the best I could ever ask for. Prompt coordination when I drop off the car for inspection and check-in, they ask questions on service I may have overlooked, they recommend what is covered and suggest when I should service the car again, they provide me options and cost estimates. They ask if I need a car or ride. The service is either completed on time or ahead of schedule. I would prefer to work with BMW Motorwerks than with any other service group in the Twin Cities. This is my 3rd BMW purchased and serviced from BMW Motorwerks in the past 12 years. My service experience is always better than I expect. I commend the staff, the management and their superior service and customer appreciation and technical expertise. I feel I am always treated as a special customer and they are always attentive to all my questions and concerns. Sincerely, Jon Seebach 651-769-4089 More

After leaving other dealerships frustrated, Art Hancock was very helpful in fulfilling our needs and found us the perfect car. Joella King searched for the financing which meet our needs. Hats off to the was very helpful in fulfilling our needs and found us the perfect car. Joella King searched for the financing which meet our needs. Hats off to the Motorwerks staff. More

My service visits are always greeted with a courteous smile and an efficient check in process. I always receive knowledgeable answers to my service questions and am kept informed of repairs with a call smile and an efficient check in process. I always receive knowledgeable answers to my service questions and am kept informed of repairs with a call during the day of my visit. The repairs are always complete and do not require unnecessary follow up visits. I would definitely rate my service visits as world class. More

My wife and I walked into the Mini dealership and were very impressed with Clayton Nicholson. He was exactly what we all want in a salesperson. Someone who listens and then gives you the straight inform very impressed with Clayton Nicholson. He was exactly what we all want in a salesperson. Someone who listens and then gives you the straight information about price, options and availability. Easy to work with, easy to recommend. More

I stopped into Motorwerks in Minneapolis after searching their site online for a couple of weeks. I was immediately greeted by a fellow named Art and given directions to the Mini area as that was my main i their site online for a couple of weeks. I was immediately greeted by a fellow named Art and given directions to the Mini area as that was my main interest. I was looking at the Countryman All4 and was approached by Clayton regarding my interest. Clayton asked me what I was looking for, what was important to me and what wasn't important to me. I told him right away that I was in the market for a new, AWD vehicle around $30,000 and that I had already driven (and liked) a Subaru WRX. He said he understood and really took the time to explain all the aspects of the Mini to me, inside and out. I am a current owner of a 2005 Mini Cabrio S, so much of what he had to tell me I already knew, but he did an amazing job of selling the car. During the test drive he was pleasant and professional and was really listening to what I had to say. When I returned home that night there was already an email waiting for me thanking me for my time and he put in a few notes that showed he had paid attention to who I was and what I was saying, which meant a LOT to me. In the end we decided on the Subaru (for now) based on looks alone, but I have been telling my friends and family all about the great experience I had with Clayton. When the time comes to trade in our 2005 Mini, we will definitely be coming back here to do the deed, and I hope that Clayton is still around because he is EXACTLY the car salesman I want to deal with. Thanks to Clayton, Rick, Art, and everyone else at Motorwerks...you didn't sell a car to me today but you sold one to me in the future. Keep up the great work. More

I have purchased my first BMW here, 2012 X5 35i Premium. They had the right configuration what I was looking for and they are courteous and helpful. We live in Madison, WI and I called the sales person They had the right configuration what I was looking for and they are courteous and helpful. We live in Madison, WI and I called the sales person Art Hancock to inquire about the used car pricing. But he offered a really awesome price for a brand new X5 and none of the Chicago, Madison, Indianapolis and Milwaukee dealers could match the price. He was able to sell the vehicle over the phone and he is really awesome with very good knowledge about what he is doing. You would definitely consider this dealership if you are in the market for BMW vehicle. More

We had great service here and felt like we had gotten the best price for our trade in and purchase. Kathryn Schwartz really did everything she could to make that happen, thanks! best price for our trade in and purchase. Kathryn Schwartz really did everything she could to make that happen, thanks! More