Motorwerks BMW

he help me with more technical information that i need that was not related in the service visit. also spend time on the car explain to me about the gps system. thanks Cuny, that was not related in the service visit. also spend time on the car explain to me about the gps system. thanks Cuny, More

We have always had a great experience at Motorwerks. We've purchased and leased several cars from them in the last few years and wouldn't go anywhere else. I visited the new Minnetonka BMW dealership be We've purchased and leased several cars from them in the last few years and wouldn't go anywhere else. I visited the new Minnetonka BMW dealership because I had heard how beautiful it was. I went and boy oh boy, is it great. But it ends there. We were the ONLY people there and no one ever acknowledged us...almost like it was so big, they had no idea we stepped in the door. We took a quick tour and drove promptly over to Motorwerks to get our 5 series serviced. More

I have never felt better about purchasing a used car. Every person I dealt with at Motorwerks understood my search criteria and didn't deviate from that criteria through the entire experience. With each Every person I dealt with at Motorwerks understood my search criteria and didn't deviate from that criteria through the entire experience. With each hand-off between these professionals there was clear communication and each person was on the same page with what I had been told from the other salesman. There were no "I need to talk to the manager" shenanegans. The salesman was professional and took his time to explain all of the details of the car, financing options, and warranty. When I was closing the sale the finance manager was exceptional explaining each of the extended warranty options and which ones made sense to consider and why, and also why some of the other options would not be effective. I felt very comfortable through the entire process and would recommend this dealership to anyone considering a new or use vehicle. More

I had the best experience I have ever had in car buying. There was no pressure just good customer service and over all willingness to help. Geoff was there every step of the process and made sure we were v There was no pressure just good customer service and over all willingness to help. Geoff was there every step of the process and made sure we were very happy at the end of the sale. I was treated like I was his one and only customer and that he was really there to find me the right car not make the sale. If all sales people worked like he did with us there would be alot more happy car buyers! More

They are distrustful. Backed off the done verbal deal last moment. Saying the price of used vehicle has changed overnight.No ethics and no professionalism.They give wrong statement. Rude and disrespectfu last moment. Saying the price of used vehicle has changed overnight.No ethics and no professionalism.They give wrong statement. Rude and disrespectful.One can not trust them.I will not buy from them. More

I purchased a used BMW 525i in December of 2007. When I asked about the car's history I was told it was originally sold in California and then brought to Minnesota and traded into this dealer. I asked if t asked about the car's history I was told it was originally sold in California and then brought to Minnesota and traded into this dealer. I asked if there were any issues, maintenance, damage, etc. and was told no. I am now trying to sell the car and imagine my surprise when a CarFax report says this: Car imported to Minnesota Car originally sold new by this same dealer Car was stolen from first owner, recovered with significant vandalism repaired by this dealer. I spoke to the service manager (no one else available) and he confirmed that they were aware of the information and admitted they should have at least disclosed it. As of this writing I have had no offer of compensation for their deceit. Stay away from this dealer or buyer beware! More

I am not only reporting these guys to the BBB but the Sec of State as well. We purchased a used BMW 325CI last fall, it was a high pressure sale but my wife just had to have it. After lots of questioning Sec of State as well. We purchased a used BMW 325CI last fall, it was a high pressure sale but my wife just had to have it. After lots of questioning the sales guy , who just happened to lie through his teeth. We got the car home and noticed the heat didnt work well. I called a local repair shop I trust and they said it was in need of a coolant flush. It also needed an oil change right out of the dealership. At this point I was starting to wonder if BMW was any better than the used car dealships off Lake street. Well we got through the winter with some strange vibrations and just got it into the shop. The rear coils and the front control arms are shot. Now something with a $1500 price tag that there was no way for the dealership not to know about it is legally criminal since they lied about it. I dont know if they ever service their used cars before selling them but they dont stand behind them. Oh the best part is this week the insulation around the passenger door started peeling off and you can tell someone glued it with superglue. I think BMW takes in broken down beat up cars so they can make a new car sale. Then uses the worst possible practices to cover up the problems and then sells them to loyal customers after convincing them the car is in great shape. My experience would be to never buy a new or use car from BMW get it from SEARS or Poquet someone thats ethical. The sales manager didnt even return my phone call at BMW. They are low lifes More

Called Motorwerks about a CPO 2006 BMW 530i. Joe Schad answered my initial questions. Joe called me later the same day to say he could sell the car for $31,500 and he would pay for my gas to drive up and answered my initial questions. Joe called me later the same day to say he could sell the car for $31,500 and he would pay for my gas to drive up and back (I'm in Madison, WI). A week or so later I called Motorwerks finance and left a message with questions about 1) sales tax (again I'm in Madison, WI they are in MN), 2) out-of-state licensing and 3) my wife's signature on paperwork. Joe calls back (not finance where I left the message) and answers my questions 1) "you don't pay sales tax until you take it home and register it" (false), 2) "you drive it home and register it at a later date" (false), and 3) "your wife doesn't need to be present to sign anything, we will send the documents home and you can mail them back" (false). In addition he mentioned at least 10 times how much money they were losing (THEY PRICED THE CAR AT $31,500 AND I PAID $31,500) and I still have not seen a dime for gas money to drive up and back. To top it off I called the sales manager to complain and guess who calls me back...Joe Schad...guess he's got all the (wrong) answers... More

Overall I've had a pretty positive experience there. They've fixed problems other mechanics have either caused, didn't fix or been unable to fix, and they've accepted responsibility when they screw up. They've fixed problems other mechanics have either caused, didn't fix or been unable to fix, and they've accepted responsibility when they screw up. They've even paid for me to get a loaner twice when the repairs took longer than they expected. Overall, they seem honest and actually fix the problems with my car unlike other mechanics in the area. More

Have been going to Motorwerks for several years now for service and sales, would recommend them to friends and family. service and sales, would recommend them to friends and family. More