Motorwerks BMW

Bought a certified pre-owned 328i xDrive series. It was a great experience buying a certified pre-owned 3 series from them. They are very professional and did not try to push me into making a decisio It was a great experience buying a certified pre-owned 3 series from them. They are very professional and did not try to push me into making a decision. I highly recommend working with Earl at BMW Motorwerks. Earl is very knowledgeable, thorough, and friendly. More

Excellent experience with salesman Tu Doan Salesman Tu Doan was very knowledgeable and provided me with an excellent car buying experience. I was very satisfied with the whole process and would Salesman Tu Doan was very knowledgeable and provided me with an excellent car buying experience. I was very satisfied with the whole process and would recommend Tu to anyone looking to buy a car from this dealership. More

Excellent attention to detail Working with Duayne Weir was enjoyable and educational. Duayne took the time to explain the car fax report, which I had never looked at in great deta Working with Duayne Weir was enjoyable and educational. Duayne took the time to explain the car fax report, which I had never looked at in great detail. Duayne followed up with phone calls to ask if I had any questions and was very personable. I purchased a used vehicle at a very low price compared to most sales I'm sure this dealership does, but Duayne treated my like any customer would want to be treated. I would recommend Duayne to anyone in the market for a car. More

Outstanding purchase experience with Dylan Fernandes I highly recommend working with Dylan at BMW Motorwerks. Dylan is very knowledgeable, thorough, and friendly. He quickly helped me narrow down a unive I highly recommend working with Dylan at BMW Motorwerks. Dylan is very knowledgeable, thorough, and friendly. He quickly helped me narrow down a universe of options to the exact vehicle that had the features that were important to me. The entire purchase process was detailed, professional, and efficient. It was a pleasure to work with Dylan, and he will be the first person I talk to when I need my next vehicle. More

Excellent customer service Working with Tim Cady and Stephanie Lovo was a great experience. They were knowledgeable, professional, personable and made the experience of returnin Working with Tim Cady and Stephanie Lovo was a great experience. They were knowledgeable, professional, personable and made the experience of returning my leased BMW and purchasing a new BMW relaxing and very enjoyable! Thanks to them the process was seamless and efficient. More

Our Salesman Anthony Borrell was great! Our salesman Anthony Borrell did an outstanding job helping us out. He took the time to answer every question I had and really worked hard to insure m Our salesman Anthony Borrell did an outstanding job helping us out. He took the time to answer every question I had and really worked hard to insure me and my family had a great experience. I would recommend anyone to stop by and talk with this guy. Anthony, hats off to you and thanks for all the help! More

Fast and pleasant experience Saw car on Thursday, bought on Friday. Very good experience. Car was clean. and Duayne did two test drives with me. Also he helped me to bring the c Saw car on Thursday, bought on Friday. Very good experience. Car was clean. and Duayne did two test drives with me. Also he helped me to bring the car down to my place. He's excellent salesmen and employee. Thanks a lot! More

Sean and the team were off the charts great Sean and his team of Ty and Darius were absolutely outstanding. Their client service was off the charts. We enjoyed working with them and appreciate Sean and his team of Ty and Darius were absolutely outstanding. Their client service was off the charts. We enjoyed working with them and appreciated the commitment they showed to us. More

Bait & Switch Practiced Here ***BUYERS BEWARE!*** Bought Certified Preowned BMW 335XI from Eric Bugenhagen at Motorwerks BMW on 04-15-17 The day we bought it Eric (Salesman) back ***BUYERS BEWARE!*** Bought Certified Preowned BMW 335XI from Eric Bugenhagen at Motorwerks BMW on 04-15-17 The day we bought it Eric (Salesman) backed into another car. Eric assured us the bumper would be repainted or replaced to new condition as there was no damage to it before this. As a condition of the sale Eric also promised that the few cosmetic gouges in the door sill would be repaired. That we could schedule an appointment any time & have it repaired at no cost. I noticed during the test drive that our iPhones were NOT working through the usb hub located under the center arm rest. Eric said he would have them order the iPhone snap-in bracket as that eliminates dealing with a cord & your cell would use the antenna on the roof of the car. We were told the benefits of buying from Motorwerks was the warranty that they would pick our car up from work/home & leave loner of comparable make/model, that it is bumper to bumper warranty & no expense to us. Motorwerks Finance Manager Michael Heller sat us down & up sold us on Performance Wrap, Treatment of the interior & leather upholstery. Michael EXPLICITLY stated that the performance wrap self heals with the heat of the car wash, we could get the lowest cost car wash package because we wouldn't need to wax or buff (that we actually shouldn't wax or buff) "That bugs, dirt, sap & tar come right of with just water." He said that small dents were covered with whatever warranty he was pitching, he said "if the wrap was nicked, scratched, peeling or damaged in anyway it would be replaced at no charge to our satisfaction" Also as a condition to the sale we were having this standard BMW 335xi converted to M Performance, Brakes, exhaust, trim, chipped. They had our car for about a week & I went into check on progress. They had some of the conversion done but said they didn't know about some of the other modifications. So they had to order parts & had our vehicle another week. Because we hadn't had our vehicle for 2 weeks we wanted to drive it. So they said we could schedule a time to come back to do the rest. On 08-28-2018 we scheduled to bring our car in for general maintenance all of these unresolved issues & promises & the air conditioner in High setting was making a loud noise. Service Advisor Andy Kelm tells us we will be charged for loner, that we would be responsible for service technician evaluating what is wrong with air conditioner. I addressed all of the other promises made & he stated he had no record of any of it & we would have to talk to Sales Manager. We waited & talked to sales manager. Sales manager said to Andy Kelm to have it taken care of. 9 days later, after no call, text or email from BMW I called Service department. Went to voice mail. When Andy Kelm called back he said nothing is wrong with usb & we have to buy a specific cord to make our phones work. I reminded him about being promised the iPhone snap-in adapter & he said "BMW doesn't make any such accessory that utilizes the roof antenna" & said the sales manager said he would talk to me about how they were going to resolve this. Then Andy calls my wife to tell her the car is done. Wife goes to pick it up after work, calls me because the sales manager we were dealing with wasn't there so now i'm talking to a different sales manager that said he will look into it & call me back that evening or tomorrow morning. My wife gets our car back & it was dirty as if they went mudding with it. (What happen to included car wash) They absolutely did nothing with our car! They had it for 10 days! In the service notes they state they didn't do anything. They said they were looking for a leak in door, never said there was. I explicitly explained that there was something wrong with the air conditioning & condensation from the vent under the steering wheel, dripped on my foot.They also STOLE our M Air stem caps & replaced them with generic. Then on her way home sales manager tried calling her. I immediately called him back straight to VM. Next day still no call. 2 days later, Still no call More

Great Experience My experience was by far the best service I have received at any dealership. I took my older model X3 in for some recalls and menchancial work and My experience was by far the best service I have received at any dealership. I took my older model X3 in for some recalls and menchancial work and the customer service was top notch on every level- from the speed of the repairs, to my loaner car, and the helpfulness of the service representative. Big shout out to Mike T. and the rest of the service staff! More