Motorwerks BMW

Sean and the team were off the charts great Sean and his team of Ty and Darius were absolutely outstanding. Their client service was off the charts. We enjoyed working with them and appreciate Sean and his team of Ty and Darius were absolutely outstanding. Their client service was off the charts. We enjoyed working with them and appreciated the commitment they showed to us. More

Bait & Switch Practiced Here ***BUYERS BEWARE!*** Bought Certified Preowned BMW 335XI from Eric Bugenhagen at Motorwerks BMW on 04-15-17 The day we bought it Eric (Salesman) back ***BUYERS BEWARE!*** Bought Certified Preowned BMW 335XI from Eric Bugenhagen at Motorwerks BMW on 04-15-17 The day we bought it Eric (Salesman) backed into another car. Eric assured us the bumper would be repainted or replaced to new condition as there was no damage to it before this. As a condition of the sale Eric also promised that the few cosmetic gouges in the door sill would be repaired. That we could schedule an appointment any time & have it repaired at no cost. I noticed during the test drive that our iPhones were NOT working through the usb hub located under the center arm rest. Eric said he would have them order the iPhone snap-in bracket as that eliminates dealing with a cord & your cell would use the antenna on the roof of the car. We were told the benefits of buying from Motorwerks was the warranty that they would pick our car up from work/home & leave loner of comparable make/model, that it is bumper to bumper warranty & no expense to us. Motorwerks Finance Manager Michael Heller sat us down & up sold us on Performance Wrap, Treatment of the interior & leather upholstery. Michael EXPLICITLY stated that the performance wrap self heals with the heat of the car wash, we could get the lowest cost car wash package because we wouldn't need to wax or buff (that we actually shouldn't wax or buff) "That bugs, dirt, sap & tar come right of with just water." He said that small dents were covered with whatever warranty he was pitching, he said "if the wrap was nicked, scratched, peeling or damaged in anyway it would be replaced at no charge to our satisfaction" Also as a condition to the sale we were having this standard BMW 335xi converted to M Performance, Brakes, exhaust, trim, chipped. They had our car for about a week & I went into check on progress. They had some of the conversion done but said they didn't know about some of the other modifications. So they had to order parts & had our vehicle another week. Because we hadn't had our vehicle for 2 weeks we wanted to drive it. So they said we could schedule a time to come back to do the rest. On 08-28-2018 we scheduled to bring our car in for general maintenance all of these unresolved issues & promises & the air conditioner in High setting was making a loud noise. Service Advisor Andy Kelm tells us we will be charged for loner, that we would be responsible for service technician evaluating what is wrong with air conditioner. I addressed all of the other promises made & he stated he had no record of any of it & we would have to talk to Sales Manager. We waited & talked to sales manager. Sales manager said to Andy Kelm to have it taken care of. 9 days later, after no call, text or email from BMW I called Service department. Went to voice mail. When Andy Kelm called back he said nothing is wrong with usb & we have to buy a specific cord to make our phones work. I reminded him about being promised the iPhone snap-in adapter & he said "BMW doesn't make any such accessory that utilizes the roof antenna" & said the sales manager said he would talk to me about how they were going to resolve this. Then Andy calls my wife to tell her the car is done. Wife goes to pick it up after work, calls me because the sales manager we were dealing with wasn't there so now i'm talking to a different sales manager that said he will look into it & call me back that evening or tomorrow morning. My wife gets our car back & it was dirty as if they went mudding with it. (What happen to included car wash) They absolutely did nothing with our car! They had it for 10 days! In the service notes they state they didn't do anything. They said they were looking for a leak in door, never said there was. I explicitly explained that there was something wrong with the air conditioning & condensation from the vent under the steering wheel, dripped on my foot.They also STOLE our M Air stem caps & replaced them with generic. Then on her way home sales manager tried calling her. I immediately called him back straight to VM. Next day still no call. 2 days later, Still no call More

Great Experience My experience was by far the best service I have received at any dealership. I took my older model X3 in for some recalls and menchancial work and My experience was by far the best service I have received at any dealership. I took my older model X3 in for some recalls and menchancial work and the customer service was top notch on every level- from the speed of the repairs, to my loaner car, and the helpfulness of the service representative. Big shout out to Mike T. and the rest of the service staff! More

Recommendation This dealership was top notch! Even though the truck I came to buy was sold, Tim Cady went above and beyond to make sure I purchased the truck I was m This dealership was top notch! Even though the truck I came to buy was sold, Tim Cady went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Motorwerks BMW (Tim Cady in particular) to anyone who is looking for a new or used vehicle. More

Everyone is always so friendly. It’s always a great experien Great service every time. Our used car was fixed up and looks brand new! They were even able to have it ready a few hours early! Everyone was so frien Great service every time. Our used car was fixed up and looks brand new! They were even able to have it ready a few hours early! Everyone was so friendly. From the sales people to those at the front desk. More

Best in Class Working with Shawn and team could not have been easier. Although I am not local to the Twin Cities, Shawn made the remote buying experience as persona Working with Shawn and team could not have been easier. Although I am not local to the Twin Cities, Shawn made the remote buying experience as personal as if I was sitting in front on him. He was available when needed and his turn around time on my questions was exceptional. I would highly recommend Shawn and look forward to working with him the future. More

Sales person Daius Chapes I highly recommend if you are looking to purchase a BMW at Motorwerks BMW Bloomington Minnesota you ask for Darius. He is a great communicator with ex I highly recommend if you are looking to purchase a BMW at Motorwerks BMW Bloomington Minnesota you ask for Darius. He is a great communicator with excellent follow up and responds to your needs very well! Phil A. Messina More

Quick and easy transaction Tim was wonderful to work with. He let me call the shots on what cars I wanted to see and test drive and others that I was just not interested in. Plu Tim was wonderful to work with. He let me call the shots on what cars I wanted to see and test drive and others that I was just not interested in. Plus, he made the trade-in transaction seamless. Overall the experience was quick and amazingly easy. I highly recommend Tim and Motorwerks BMW. More

Great bmw buying experience Neil got the 5 series ready to go on short notice, I drove it and knew I wanted it, shortly after finalizing the deal, he even offered to by myself an Neil got the 5 series ready to go on short notice, I drove it and knew I wanted it, shortly after finalizing the deal, he even offered to by myself and girlfriend dinner, as we were staying after hours! Everyone was pleased to stay late and help me get the car out and back home! Everyone did a fantastic job making sure I was taken care of and it was done right. Thanks to Neil for the great service and experience, definitely buying another car here. More

Bought a certified pre-owned 3 series. It was a great experience buying a certified pre-owned 3 series from them. They are very professional and don't try to push customers to make a decisi It was a great experience buying a certified pre-owned 3 series from them. They are very professional and don't try to push customers to make a decision. More