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Motorwerks BMW
Bloomington, MN
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,039 reviews
August 16, 2018
Worst Service Ever! I brought my older BMW (2003) into Motorwerks BMW to have it looked over for any major service or repairs. One of the major things it needed was a ne I brought my older BMW (2003) into Motorwerks BMW to have it looked over for any major service or repairs. One of the major things it needed was a new electronic module for the lock mechanisms, a rather expensive repair, but I had them do it. They also told me I needed some engine work (valve cover gasket, oil filter housing gasket), which I had just had replaced less than a year ago. I declined to have this work completed as not needed. When I picked up the vehicle after being told all requested work was completed, I got home and tried to unlock the doors with the remote key it did not work. I called the dealership and was told it was a 15 second fix and to come back in. Why wouldn't this have been tested before sending the car back to me?!! I had also asked to have a battery cover reinstalled and work order indicated it was completed, it was not. And then the last thing, I found a random part (appears to be a protective cover for something) laying loose in the engine bay. Each time I called to talk to my service advisor I seemed to get some "attitude" from him, like I was an inconvenience. Well, I will no longer be an inconvenient customer of this dealership. More
by Notanidiot68
Employees Worked With
Rick Stulberg, Mark ???
August 15, 2018
Quick/No Hassle Shawn was really easy to work with. We went in to see a specific used vehicle. He gave us the privacy to make decisions and was very accommodating wit Shawn was really easy to work with. We went in to see a specific used vehicle. He gave us the privacy to make decisions and was very accommodating with my children being with us. More
by MindySylte
Employees Worked With
Shawn Simonet
August 14, 2018
Always a good experience I dread car shopping but Motorworks makes it as easy as possible. Shawn really listened to what I was looking for and patiently worked to help find i I dread car shopping but Motorworks makes it as easy as possible. Shawn really listened to what I was looking for and patiently worked to help find it. More
by KS
Employees Worked With
Shawn Simonet, Stephanie Lovo
August 03, 2018
Continued excellence This is my fourth vehicle with Motorwerks and the experience once again continued to be outstanding. I worked with Brad Wicklund who was exceptionally This is my fourth vehicle with Motorwerks and the experience once again continued to be outstanding. I worked with Brad Wicklund who was exceptionally knowledgeable, friendly and thorough. This time I got the exciting new M5 and I am confident that my experience with this dealership will continue to be fantastic. More
by Sn
Employees Worked With
Brad Wicklund
July 31, 2018
Smooth and easy I knew I wanted to stay with Motorwerks because everyone is so nice. Shawn was very flexible in how he negotiated. We talked and text. I liked Shawn I knew I wanted to stay with Motorwerks because everyone is so nice. Shawn was very flexible in how he negotiated. We talked and text. I liked Shawn because he has a lot of experience which made him better adapt his style to meet my need. I felt like he honestly wanted to help me. Once we agreed on a fair price for an X3, Shawn promised it would be smooth to close the deal. and it was! I was in and out so fast. I drove away and thought. Did I just get a new car. The X3 is really amazing. More
by MinneapolisT
Employees Worked With
Rodriguez (finance) Stephanie Levo (lease return), Ty Hibbs, Shawn Simonet
July 31, 2018
Returned my bmw filthy and hand grease all over door. Went in for a recall on my airbag...guy calls up stating my car needs 5k worth of work? Seriously. Didn’t authorize them to go thru my bmw. Did things Went in for a recall on my airbag...guy calls up stating my car needs 5k worth of work? Seriously. Didn’t authorize them to go thru my bmw. Did things that were not authored to even touch. Car went in on tow truck because it was 3 hours to my nearest dealer. Upon return of my car, battery was dead and the car has a no wash sign on the dash. It was filthy. Spotless when left. Car has grease marks all up and down the drivers side door. Grease fingerprints all over the window and driver seat. Will never go there again and will tell everyone that thief service stinks. More
by Bmwlover
Employees Worked With
Don’t know
July 30, 2018
Excellent Customer Service My experience at Motorwerks BMW has always been top of the line, and my most recent visit was no exception. Shawn was extremely helpful and found the My experience at Motorwerks BMW has always been top of the line, and my most recent visit was no exception. Shawn was extremely helpful and found the vehicle that was perfect for me. I am very happy with how smoothly everything went. No pressure whatsoever! I highly recommend Shawn to anyone who is looking to purchase or lease. More
by LB
Employees Worked With
Shawn Simonet
July 30, 2018
1st BMW - Excellent Experience! I was out looking for a new car and considering a variety of options. A good friend of mine referred me to Shawn. Within minutes Shawn identified a I was out looking for a new car and considering a variety of options. A good friend of mine referred me to Shawn. Within minutes Shawn identified a couple of different options for cars along with buy vs. lease options. Shawn is incredibly knowledgable not only about BMWs but how they stack up against the others. I was sold on the BMW and walked away feeling confident I made the right choice. The sales experience was the best I've had. There wasn't any haggling/back in forth with "let me talk to my manager" for hours on end. If you're serious about buying a new car - go see Shawn. He know's his stuff and he'll get you taken care of in record time. More
by MJ
Employees Worked With
Shawn Simonet
July 30, 2018
Great Lease Experience - Great X5 !! We had just started looking to upgrade our X5 and came in for service at Motorwerks. Servicing our existing X5 was seamless, and we had the opportuni We had just started looking to upgrade our X5 and came in for service at Motorwerks. Servicing our existing X5 was seamless, and we had the opportunity to meet with Shawn on our options for something new. Well Shawn went out of his way to listen to what we needed, narrow down exactly what we wanted and got us in on a new lease in what was an entirely pain-free experience. Shawn is knowledgeable and helpful without ever pushing. He went above and beyond to get us the X5 we wanted in record time! It's appreciated, and we'd recommend Shawn as our go-to sales person to anyone who asks. Thanks Shawn! More
by RC
Employees Worked With
Shawn Simonet
July 29, 2018
Second BMW purchased from Tim Cady, best of the best Our daughter has her BMW serviced at Motorwerks and receives excellent service. We just purchased our second BMW from Tim Cady at Motorwerks and th Our daughter has her BMW serviced at Motorwerks and receives excellent service. We just purchased our second BMW from Tim Cady at Motorwerks and the experience gets better and better. An honest dealership and Tim is a honest trustworthy salesperson. In a few years we will be back to see Tim again. We have sent friends to the dealership and they echo the same feelings, great dealership and Tim is the BEST. More
by Happy Customer
Employees Worked With
Isis in the business office is also the BEST. Alwyas helpful responding to my endless e-mail questions, Tim Cady
