Motorwerks BMW

What a Joke, this dealership is. These guys are a Joke! It seems they do not like to talk to people. I initially called an Ed Tracy (twice) to tell him I wanted to buy the car we had These guys are a Joke! It seems they do not like to talk to people. I initially called an Ed Tracy (twice) to tell him I wanted to buy the car we had talked about. He never called me back. I should have know that was going to only get worse with these people. I tried buying a $64K car from them. Gave them all the personal info to get the deal done. Never heard from the 2nd sales guy (a guy named Shawn), only thru email at the beginning. Then we we finally settled on a price, I provided all the info to get the deal done. Then, days went by and crickets! I finally talked to ANOTHER guy (Mike, I believe from finance). The first thing out of his mouth was "Well, it was the end of the month, and our local customers are first priority. I thought anyone who is interested in buying your car is "first priority". What a stupid thing to say to someone who has been waiting to buy a $64K car from them. It gets worse. I asked Mike if I could see the breakdown of the car so we could go over it (since I hadn't been giving anything from them). Immediately after he emailed the final numbers, I called to ask questions and finalize the deal. NOTHING. Never called me back. Long story short, I left 4 MESSAGES and he never called me back. Summary. I cannot believe the way I have been treated by these guys. I have never had a bad BMW exp, UNTIL NOW. What a joke these people are. Did I mentioned it was a $69K purchase? Not a $69.00 purchase. I cannot believe these people. If that's how they treat people who want to buy their cars, I can't even imagine how they treat you after they sell you the car (ie. Service, parts, etc). More

Beneficial Review While searching for my next vehicle I had been to a few dealerships in the area with lackluster customer service; frustrating to say the least. BMW Mo While searching for my next vehicle I had been to a few dealerships in the area with lackluster customer service; frustrating to say the least. BMW Motorwerks was quite the opposite. If you are looking to pick a salesperson at BMW then I would like to put the spotlight on Shawn. He was a referral by a friend who would not steer me wrong. In an ideal situation you want your car searching process to be smooth and hassle-free, and I didn't find that until dealing with Shawn; He was professional, courteous, helpful, and made me feel like I was in the right hands (trustworthy). Had I not even purchased a vehicle, I still would have written Shawn and the dealership a positive review. The dealership itself was beautiful inside, and had a comfortable lounge area to wait in or you could look around at their beautiful cars. I was impressed with the little things that the customer service did for me like going out of their way to make my young son some popcorn when the popcorn maker machine was out. Everyone there is attentive to your needs. Stephen who works with the finance walked me through what I was signing and answered all of my questions. Also, Jimmy was helpful teaching me about some buttons inside of my car. Everyone there did a phenomenal job with customer service. BMW motorwerks definitely earns a shot at earning your business. You would never leave feeling as if your business didn't matter. Anybody who asks about my BMW in the future I will tell them who and where I bought my car from. I got taken care of there at BMW and ended up with a beautiful 2017 BMW with only a little over 7 thousand miles. -tatiana. More

Ask for Shawn and Ty If you are looking for someone who will advocate on your behalf to get the best deal possible, ask for Shawn and Ty. This team led by Shawn made my fi If you are looking for someone who will advocate on your behalf to get the best deal possible, ask for Shawn and Ty. This team led by Shawn made my first BMW buying experience enjoyable and easy. Despite starting out our discussion on a great company owned vehicle, Shawn and Ty continued to work with me after hours when I asked to explore new options as well. Would highly recommend them. More

Certified car purchase Had a great experience at Motorwerks and wasn’t going to buy anything that day, but Neil was great. Ask for Neil and you won’t be disappointed. Had a great experience at Motorwerks and wasn’t going to buy anything that day, but Neil was great. Ask for Neil and you won’t be disappointed. More

Great experience and highly recommend The entire experience from initially walking in the door to purchasing my first BMW was fantastic. I wanted to make sure I was going to be 100% happy The entire experience from initially walking in the door to purchasing my first BMW was fantastic. I wanted to make sure I was going to be 100% happy with my purchase and over the course of the month Shawn and Ty were there for every question I had and multiple test drives. I never once felt pressured and have been extremely satisfied with my purchase. Shawn, Ty, and the Motorwerks team take the stress out of the car buying experience and I hope to be back in the future. More

Best car buying experience! We have purchased 2 cars From Shawn now. The experience of purchasing a vehicle, which is so commonly stressful and unpleasant, is the complete opposi We have purchased 2 cars From Shawn now. The experience of purchasing a vehicle, which is so commonly stressful and unpleasant, is the complete opposite with Shawn - both times! He makes the experience comfortable, easy, and stress-free, even with a toddler in tow. We have always felt taken care of and fully satisfied under his care, treated as individuals, whereas it feels strictly transactional elsewhere. That alone makes all the difference in the world! We are thrilled with our new car and the purchasing experience met and exceeded any expectation we had from BMW. More

Great Experience! Shawn was very attentive to what I was looking for and took the time to match me with the best car for me. He took his time and was a pleasure to work Shawn was very attentive to what I was looking for and took the time to match me with the best car for me. He took his time and was a pleasure to work with. More

Pre-Owened Bmw experience! My wife and I had the best car buying experience in our life times. Shawn Simonet and Ty Hibbs were the 2 most responsible for this. They treated us G My wife and I had the best car buying experience in our life times. Shawn Simonet and Ty Hibbs were the 2 most responsible for this. They treated us Great.Thanks for that ! Sue and Bill Hocking. More

Well Oiled Experience Motorwerks knows how to sell and service. Shawn was very helpful and made the uninitiated buyer feel comfortable. It was nice to sit back and watch hi Motorwerks knows how to sell and service. Shawn was very helpful and made the uninitiated buyer feel comfortable. It was nice to sit back and watch him work. True professional working for a top notch organization. Thanks! More

If Dylan is an example of your dealership then is a 10 I'm very satisfied with my experience. Just easy to work with and pleasant manner makes your purchasing experience enjoyable. Would highly recommend I'm very satisfied with my experience. Just easy to work with and pleasant manner makes your purchasing experience enjoyable. Would highly recommend working with Dylan. I did check out the other BMW dealership and left because of the saleperson. More