Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Motorwerks BMW
Bloomington, MN
1,034 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,034 reviews
February 23, 2018
Dylan was easy and highly-professional since 2006. Dylan Fernandes the man who make BMW as BMW. I am personally car engineer and I'm from EU. I was in BMW museum, so know what BMW means inside as well Dylan Fernandes the man who make BMW as BMW. I am personally car engineer and I'm from EU. I was in BMW museum, so know what BMW means inside as well exterior & interrier. We used to bought BMW x5 at 2006, but now we have got Two new BMW x5 in the lease (2016 & 2018) with Dylan help of cause. Dylan was easy and highly-professional since 2006. We know him over 12 years and always happy with him. He provide very easy negotiation that is really fair and stress free. He also softly & politely provide very wise idea to make better result for customer. Finanacial portion of the deal has been significantly improved, e.g. everything has been done digitally with USB (Flash CRD) copies of all signed document that incredibly convenient and modern like BMW car. We would recommend to all our relative and all our friend contcat to Dylan Fernandes. More
by Alex Ruba
Employees Worked With
Dylan Fernandes
February 22, 2018
Great staff, financing could use some work. The online sales reps were kind as I was looking for answers before going in to physically shop. I was quoted a little less than what I ended up payin The online sales reps were kind as I was looking for answers before going in to physically shop. I was quoted a little less than what I ended up paying but the car is incredible and I cannot complain. Even though I did not buy the fastest or most expensive car in the lot, even owning a BMW is humbling for me as I have worked hard to get here. I was greeted by friendly staff and Karen helped me out through the entire process. I can tell she was kind of new and did not have all the answers which is totally fine because she was patient and extremely kind. She made me feel like my business was valued.. where I did not feel this way was when I was working with Tom in finance. I am sure it was not intentional however his demeanor came off as condescending and a little rude. Finance is his specialty, not mine. So when I did not understand a few concepts, he explained it to me in a disdainful way. I just wanted to get it over with and out of his office. In a way I felt like he worked with me only because he had to and not entirely because he wanted to. I am in love with my car but I wish I was treated with a little more respect is all. Thank you Motorwerks for some awesome service! More
by JGCN0316
Employees Worked With
Karen Garcia, Tom
February 21, 2018
Professional staff. Fair deal. Dylan was easy to work with (no pressure). Negotiation was fair and stress free. The dealership had some changes to make with the car at my request an Dylan was easy to work with (no pressure). Negotiation was fair and stress free. The dealership had some changes to make with the car at my request and they followed through even beyond my expectations. More
by Pete
Employees Worked With
Luke Vreeland, Dylan Fernandes
February 16, 2018
caveat emptor Unfortunately, there is no such ranking as no stars or negative - I’m forced to rate them higher than deserved at 1 star. I bought a used car, “as Unfortunately, there is no such ranking as no stars or negative - I’m forced to rate them higher than deserved at 1 star. I bought a used car, “as is” from Motorwerks, and they meant it. Shortly after, less than 5 days, check engine light came on. They were kind enough to remind me that it was “as is”. Puddle of oil from the car was found in my garage about the same time. Interestingly enough, they had the car on their lot for at least 1,000 miles before I bought it. No mention, no documentation of any problems. I guess it just happened right after I took it off their lot. Of course, my own fault for thinking Motorwerks may actually have, oh I don’t know, any type of scruples. Go ahead and buy a car from them. Perhaps the more you spend, the more they’ll care. I wouldn’t count on it. More
by Not a happy camper
Employees Worked With
Duayne Weir
February 16, 2018
Far exceeded my customer service expectations! From day one I was made to feel welcomed and valued as a customer. The receptionist has great energy and is always helpful and respectful of my time. From day one I was made to feel welcomed and valued as a customer. The receptionist has great energy and is always helpful and respectful of my time. Tim Cady was flexible and attentive in my search for the perfect vehicle and assisted me in picking out a car that I love! My encore visit with Brett was a nice touch and he showed me features on my vehicle that I wasn't aware of previously. When I dropped my vehicle off to have the Ibex treatment, the incredible customer service continued. Rick Stulberg went above and beyond to help me as well as the man (don't know his name) who helped me to get a loaner vehicle. All in all I've never been treated so well as a customer and everyone seems to go the extra mile. I wouldn't hesitate to recommend this dealership to anyone or to purchase another vehicle from them!! They are amazing. More
by Lois S
Employees Worked With
Brett, Rick Stulberg, Tim Cady
February 15, 2018
It has been very bad I bought a A6 form this sales person and after less than 1000 miles the car brook down. The motor has to be replaced. I went to Motorwerks BMW becau I bought a A6 form this sales person and after less than 1000 miles the car brook down. The motor has to be replaced. I went to Motorwerks BMW because I thought could trust them Not so More
by Hansen
Employees Worked With
Ayman Hassanein
February 13, 2018
A grateful shout out!! Had the pleasure of meeting Colin Kacmarsky at Motorwerks BMW. Colin was, by far, the most helpful salesperson I’ve ever had the pleasure of deali Had the pleasure of meeting Colin Kacmarsky at Motorwerks BMW. Colin was, by far, the most helpful salesperson I’ve ever had the pleasure of dealing with. Honest, hard working...I’ll follow Colin wherever he goes!!!! More
by Scott Little
Employees Worked With
Colin Kacmarsky
February 13, 2018
Excellent service The dealership totally understood what i was looking and the price range i was willing to pay for a quality used vehicle, the service was both through The dealership totally understood what i was looking and the price range i was willing to pay for a quality used vehicle, the service was both through and speedy and the team worked to achieve my goal of purchasing a vehicle in 4 hrs. More
by tmartin
Employees Worked With
Shawn Simonet
February 09, 2018
Nice experience with this BMW dealer I had a great experience with motor works BMW. Colin Kacmarsky found me the car both me and my wife wanted (a fancy blue 2018 BMW X3 xDrive30i). Colin I had a great experience with motor works BMW. Colin Kacmarsky found me the car both me and my wife wanted (a fancy blue 2018 BMW X3 xDrive30i). Colin Kacmarsky made the process very simple and easy. Colin was very patient as we walked through every option to build the car exactly as I wanted, with no undue pressure on options that I did not want. He is extremely knowledgeable and up to speed on the latest features and packages and was savvy at configuring the car in the most cost effective way. Negotiating price was straight forward. Both Colin Kacmarsky and his general manager Matt Mickelson were passionate and still explained every details to me and my wife at 8 pm when every other employees at motor works BMW went home already. Finally, I signed all the paperworks and drove the new BMW X3 back home at 8:30 pm with feeling like a VIP. More
by Kun Cheng
Employees Worked With
Colin Kacmarsky
February 09, 2018
Great Service! I would highly recommend this dealership, it has a wide variety of vehicles and fast friendly service! Even more I would like to mention Steve Erickso I would highly recommend this dealership, it has a wide variety of vehicles and fast friendly service! Even more I would like to mention Steve Erickson. He helped me find a car that was a perfect fit for me not only once but twice! He is beyond friendly, professional, knowledgeable, available and above all sincerely makes you feel individually important! Highly recommend!!!! More
by Clhuss95
Employees Worked With
Steve Erickson
