Motorwerks BMW

Bad Customer Services. Do Not buy Cars from this Dealer On December 29, 2017, I purchased the 2014 Ford Explorer from BMW Motorwerks. The Used Car Manager-Ryan VanDeest gave me sale price at $21,500. I've a On December 29, 2017, I purchased the 2014 Ford Explorer from BMW Motorwerks. The Used Car Manager-Ryan VanDeest gave me sale price at $21,500. I've asked for additional $300 off. He agreed to it, however, he DID NOT take the $300 from the purchase price, instead he inflated the registration fee from $200 to $500 then reduce down to $200. Note that this number will be adjusted by the Finance Department regardless, so overall. I did not receive that $300 discount as he told me. Additionally, I found that the vehicle did not have any floor matts, so I told Ryan about it and he started to complaint about how he lost $$$$ on the deal and that the car came in without floor matts. Meanwhile, I was disappointed as I just paid over $23k (purchase price + tax + registration + fee) for a car and it does not have Floor Matts. Given the fact that BMW Motorwerks is a big dealer and I've bought 3 BMWs from them in the past. The next thing Ryan said was 'Do you want to cancel / undo the deal ?' Noted that at this time, I already signed the paperwork. There is no Used Car Manager that would cancel the deal because of the Floor Matts. Not only this guy is unethical as he lied about the registration fee but he also does not know how to do business. I was happy to cancel the deal, but at the same time, another used car manager came out and calm me down and promised that Motorwerk will order a another set of floor matts for me. On my way home, I left a voicemail and also email to the Customer Service Manager-Matt Mickelson but as of January 9, 2018 he has not return my call or email or follow up with me about the incident. More

Fast, flexible and professional Shawn was fast in responding to all my questions and facilidating my deal. All my concerns were resolved and i love the results now that im in my new Shawn was fast in responding to all my questions and facilidating my deal. All my concerns were resolved and i love the results now that im in my new car. I will be back to work with him in the future!! More

Good car Good price Great People After The Holiday's my old car went, I only have couple weeks to find a new car, found a cheap car on a website field out the forums the next day Coli After The Holiday's my old car went, I only have couple weeks to find a new car, found a cheap car on a website field out the forums the next day Colin K. contracted me, His team and him help me out and gotten me back on my feet in a chip. I would recommend the dealership, before going anywhere else friendly staff, was treated like a family. More

Good Experience Mostly satisfied with the purchasing experience. Spent some time test driving and negotiating the price. Had to wait for a day or two for the color de Mostly satisfied with the purchasing experience. Spent some time test driving and negotiating the price. Had to wait for a day or two for the color desired, but finally ended up buying the one test drove due to the options available. The salesperson is very patient in the process giving time to think and decide while following up at appropriate frequency. More

No one does it better than BMW Shawn was fantastic. I’m recovering from an operation and we wanted to buy a car for a granddaughter, Shannon called with the perfect car. He made it Shawn was fantastic. I’m recovering from an operation and we wanted to buy a car for a granddaughter, Shannon called with the perfect car. He made it so easy to purchase, He delivered all the paperwork to our house and he delivered the car detailed to perfection. It was a great & fun experience for all of us. I love the cars at BMW, but the service is even better that’s why I’ve been an 18 year customer. Thank you Shawn for all your hard work !! More

"The Ultimate Employee" - Shawn Simonet Shawn, WOW! What an experience! Thank you first, for everything you did during our purchase of a 2018 BMW X5. Your professionalism, knowledge Shawn, WOW! What an experience! Thank you first, for everything you did during our purchase of a 2018 BMW X5. Your professionalism, knowledge of the product, and impeccable customer service is unlike anything I've experienced in the past when making a vehicle purchase. Words can't describe how you made us feel during the buying process, at time of pickup, and how wonderful we feel the day after taking delivery. We are so thankful for the opportunity to have worked with you. It was truly a memorable event and wish you all the best. In addition, I would like to give a special thank you to Ty Hibbs as well. When you needed his assistance in helping us, he was gracious and we appreciate him taking time to work with us as well. Motorwerks BMW should be proud to have you both as part of their team. Thank you again. Alan More

Awesome job! Shawn did an awesome job helping me and more especially customer service was outstanding. I have the vehicle I looked at was a very seamless experienc Shawn did an awesome job helping me and more especially customer service was outstanding. I have the vehicle I looked at was a very seamless experience, and I will not hesitate to refer Shawn and Motorwerks BMW. More

5 Star Experience The car that we originally came to look at was sold, Dylan went out of his way and managed to find another one that fits what we were looking for. He The car that we originally came to look at was sold, Dylan went out of his way and managed to find another one that fits what we were looking for. He took his time and really listens to your wants and needs. Buying a car is a long process but Dylan made it a very pleasant and fun experience! We would highly recommend him to all our family and friends. More

Luv my x5 Brad Davis did a great job delivering my vehicle in a ready to go state! Scheduling the extras like the paint coating were awkward. Shouldn’t these e Brad Davis did a great job delivering my vehicle in a ready to go state! Scheduling the extras like the paint coating were awkward. Shouldn’t these expensive extras be available immediately ? More