
Motorwerks BMW
Bloomington, MN
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The Best The best dealer and best salesman, Tim Cady, in the business. Efficient, flexible. Best showroom in the cities, and managers who try to make it work The best dealer and best salesman, Tim Cady, in the business. Efficient, flexible. Best showroom in the cities, and managers who try to make it work for you. More
great service Adam Cote did a great job helping me find the car I wanted. He worked hard to find me a car with the features I wanted. Adam Cote did a great job helping me find the car I wanted. He worked hard to find me a car with the features I wanted. More
Excellent! I don't generally do customer reviews, but in this case our exceptional salesman, Shawn Simonet, deserves a special shout out for extraordinary custom I don't generally do customer reviews, but in this case our exceptional salesman, Shawn Simonet, deserves a special shout out for extraordinary customer service. Pleasant. No pressure. Patient. Pragmatic. Shawn spent hours with me last week shopping, comparing and test driving two new (CPO, used) BMWs (for my wife and me), finding the best pricing and special offers, and juggling different trade in options. He made the whole experience very fun and hassle-free. No wonder he wins so many BMW salesman awards. He's the best! More
Used car purchase Frankly almost everything was excellent. Unfortunately, after I bought & signed the initial paperwork, I discovered they’d hidden some problems on the Frankly almost everything was excellent. Unfortunately, after I bought & signed the initial paperwork, I discovered they’d hidden some problems on the used car from me. The problems were listed by their own service people, on Motorwerks internal vehicle inspection report. They would’ve never shown it to me if I wouldn’t have asked for it. It’s the most obvious problem with buying a used car - fearing the seller won’t be honest about problems. I expected more from Motorwerks. But I got the same level of honesty I’d get on Craigslist. I called the sales guy & the GM in the hopes they’d acknowledge things & maybe try to make me a customer for life (I buy a new car every 2 years). One of them never even responded. The other guy implied it was my problem...well at least they’re consistent. More
car lost in service Dropped off my car for a recall. Dropped off on a Sunday night for a early Monday scheduled appointment. I started calling at 8am to make sure every Dropped off my car for a recall. Dropped off on a Sunday night for a early Monday scheduled appointment. I started calling at 8am to make sure everything was going to be taken care of. It took 4 more phone calls and the service manager to find my car and begin working on the vehicle at 6 pm. Needless to say this is not my idea of service. More
no support I bought my 10th BMW from this dealership. It was used and I chose not to by a warranty. However after having a few thing go wrong the very next day I bought my 10th BMW from this dealership. It was used and I chose not to by a warranty. However after having a few thing go wrong the very next day and requesting only for a diagnostic scan be done to solve one of the problems...I was denied. The detail car wash I was promised was not even close to my standards(My 10 year old son could do better). I love the car but will not be returning here. More
A fun experience I bought my last BMW from Ed Traisci and was very comfortable and happy to be able to buy from him again. He shows me the options and without pushing I bought my last BMW from Ed Traisci and was very comfortable and happy to be able to buy from him again. He shows me the options and without pushing allows me to find the right fit. He cares to know what that fit is for me. I highly recommend him to future buyers. He is knowledgeable about the cars and is able to explain all the “bells and whistles”. He knows what is available and helped me to find the right car. More
We love our X5! We worked with Ed on the purchase of our first BMW. We couldn't be any happier with the vehicle and our experience! We first test drove in March, but We worked with Ed on the purchase of our first BMW. We couldn't be any happier with the vehicle and our experience! We first test drove in March, but didn't purchase until November. Ed checked in with us periodically, but there was never any pressure to move faster than our pace. Great experience - highly recommend this dealership and Ed! More
Awesome Customer Service, Wonderful Vehicle. After a recent accident that left me without a vehicle, I was in a pinch. Ryan Kaulbars stopped at nothing to help me with anything I needed. I shou After a recent accident that left me without a vehicle, I was in a pinch. Ryan Kaulbars stopped at nothing to help me with anything I needed. I should also mention, this was my very first time purchasing a vehicle on my own and as a young woman living an entire state away from family and friends, I was very nervous about doing this alone. Ryan handled everything quickly and was incredibly reassuring; before, during and after purchasing my vehicle. Above and beyond service, thoroughly pleased. More
Great Customer Service, love my new car! I worked with Dylan Fernandes and couldn’t be happier with my experience. I wanted to buy an X4 M new, but it was hitting the top of my budget. Dylan I worked with Dylan Fernandes and couldn’t be happier with my experience. I wanted to buy an X4 M new, but it was hitting the top of my budget. Dylan found me the exact car I wanted in a used model with only 8,000 miles! The sign out process was quick and easy, and he got me set up with my new car over my lunch break. I will definitely go back for my next car, and highly recommend working with him! He’s exactly what you hope your salesperson will be like when buying a luxury vehicle. Not high pressure, and wants to find the perfect car for you. More