Motorwerks BMW

Long, read it all. Bad experience turned very good. This review is in a few parts, read it all. We had a 2011 X3 35i that we did not buy from Motorwerks, but always had it serviced there with good resu This review is in a few parts, read it all. We had a 2011 X3 35i that we did not buy from Motorwerks, but always had it serviced there with good results. We decided to get a newer vehicle and wanted to stay with BMW, but buy a CPO this time. Research lead us to a very low mileage 2015 428i XDrive Gran coupe. We made a appointment to meet with Dave Rhode and look at the car. All was well, pricing and trade allowance were acceptable so we decided to buy. We had also looked at a few EClass MBs. They were offering some incentives, we asked if BMW would match them. For the most part they would according to Dave. The finance person was Tom Germundsen. That part of the process went well, all our questions were answered etc. a very good experience. So, back to Dave to actually take delivery. We had closely inspected the vehicle before closing and all seemed well. It was however missing one key fob and the printed owners manual. Dave stated they would furnish them asap. Our 125 mile drive home was uneventful as it should be. However when we arrived home, we found two bad areas of damage on the rear bumper. I saved all the photos off their web site, in looking them closely I could see where the damage was, but had been filled with colored putty or something before the pics were taken. It was obvious that in the predelivery that putty had been washed out or otherwise displaced. We called Dave immediately to express our concern and to make it clear this was not acceptable. He did not call us back for three business days. And then all we got was lip service, excuses and empty promises. After over a week of nothing happening, I wrote the Dealership General Manger, Matt Mickelson. He responded quickly and put me in contact with their Customer Service Manager Ursula Platteter. She reviewed all our communications with Dave and found that he never did anything he told us he had done. She however followed up on everything we were promised. They allowed us to get the damage properly repaired and paid for it at a shop of our choosing. The missing key fob arrived and owners manual is on route from Munich. And apparently our original sales person is no longer employed. So, yes we had problems, but in the end all was taken care of. Had the sales person done what he promised and not made excuses that we had to take to a higher level this would be a five star review. Matt, Tom and Ursula all deserve five stars. Sorry for the length, but that was how it was. More

Great vehicle, great experience I knew I wanted an X5 for my next car and Adam made the experience a very positive one. He was patient with me while I was making my choice and we l I knew I wanted an X5 for my next car and Adam made the experience a very positive one. He was patient with me while I was making my choice and we laughed about the importance of the color to me. I always pay close attention to customer service and compliment the dealership. The front line people who greeted me were always smiling and helpful as were Mike (finance) and Adam. It's obvious they all believe in what they're representing. More

First BMW Brad Davis did a great job listening to what we were looking for and showing us a car that was exactly what we wanted. We were downsizing from a Subu Brad Davis did a great job listening to what we were looking for and showing us a car that was exactly what we wanted. We were downsizing from a Suburban and had never driven a BMW before. Brad showed us several vehicles but he knew the same time that we did that the white 535xi was going to be our next car. Brad is knowledgeable, straightforward and professional. He, along with Becca in finance, made our experience positive and fun. I recommend Brad, Becca, and Motorwerks. Thank you! More

Eager to assist our need Duane and the Motorwerks staff was very friendly and helpful. Duane listen to our needs and help us purchase a vehicle that was in our budget. Duane and the Motorwerks staff was very friendly and helpful. Duane listen to our needs and help us purchase a vehicle that was in our budget. More

2014 528i BMW I've had a ok experiences with other dealerships before but stepping in this dealership was a whole different level of professionalism .Brad Davis wa I've had a ok experiences with other dealerships before but stepping in this dealership was a whole different level of professionalism .Brad Davis was a very professional and experienced sales person and he made the process of buying a car so easy and fast,he wrapped everything up for me in no time ,I recommend Brad to anyone who wants to have an exceptional service when buying a vehicle and i know I'll be coming back again for another car. Thank you Brad. More

Professional and responsive! This dealership is by far the best I have every experienced. The level of professionalism is awesome in all departments from sales to service.Tim Cady This dealership is by far the best I have every experienced. The level of professionalism is awesome in all departments from sales to service.Tim Cady is exceptional and very responsive to all aspects of the purchasing process.. Fair and above board, Tim is my go to person. Thanks for a great experience and the X5 is amazing! Jeff Amann More

Awesome Dealership & Car! Bloomington BMW was amazing to work with when buying my 2018 230i. Lars Lindstrom was a terrific salesman and made the experience of buying a new car Bloomington BMW was amazing to work with when buying my 2018 230i. Lars Lindstrom was a terrific salesman and made the experience of buying a new car fun. Love my new wheels! More

Adam Cote is an asset to your organization. Overall Adam Cote was the primary reason why I purchased the vehicle from this dealership. Given the many options available today he exceeded my expec Overall Adam Cote was the primary reason why I purchased the vehicle from this dealership. Given the many options available today he exceeded my expectations. More

First BMW Purchase I highly recommend Ayman for anyone thinking of purchasing a BMW. He went out of his way to help me and made sure I got the car that I wanted. He's do I highly recommend Ayman for anyone thinking of purchasing a BMW. He went out of his way to help me and made sure I got the car that I wanted. He's down to earth and easy to talk to, you'll leave satisfied having worked with Ayman.. More

Awesome Experience! Just wrapped up my 3rd BMW purchase over at Motorwerks and once again, top notch service all the way. Dylan Fernandes is by far the best and most tru Just wrapped up my 3rd BMW purchase over at Motorwerks and once again, top notch service all the way. Dylan Fernandes is by far the best and most trusted New Car Client Advisor I have ever worked with. He and his team are very easy going, great attention to detail, and make the car buying experience feel relaxed and enjoyable. If you are in the market for a new BMW I would highly recommend checking out Motorwerks and in particular having Dylan and his expert team help you. You won't be disappointed! More