Motorwerks Mini

integrity all around Excellent dealership. Just bought my second car from them. Great experience with Erik Anderson, the salesman. Reasonable negotiations in an easy goi Excellent dealership. Just bought my second car from them. Great experience with Erik Anderson, the salesman. Reasonable negotiations in an easy going manner. Arrived at a great deal for certified Used Mini Countryman 2015 S All 4 and got a fair trade. Discovered the tires on the car were not the ones on the sticker. Bob Cooksey, the sales manager, took care of the problem immediately. High integrity sales and service. Can't ask for anything more. More

Life Changing! I think the car buying process can be intimidating, however, I was greeted with a warm welcoming smile and a genuine "what brings you in"? Hands down I think the car buying process can be intimidating, however, I was greeted with a warm welcoming smile and a genuine "what brings you in"? Hands down the best car buying experience I have had. Every person I came in contact with was welcoming. I love walking into a business and every employee makes you feel like a guest in their home and they are going to take great care of you. Everyone listened to what I wanted and exceeded my expectations with everything! A HUGE thank you to Molly for making me feel like I was buying a car with my best friend, thank you to Ric, for being a wizard and making sure the car I wanted fit my budget and to Heidi for making the dreadful paperwork portion a breeze and comfortable. Molly and Ric educated me and let me sell myself, loved it! More

Totally incompetent in the service department. Fed me a load of crap about what was wrong with my car. Your service department is xxxxxxxx, be ashamed. Fixed it myself, they SUCK Fed me a load of crap about what was wrong with my car. Your service department is xxxxxxxx, be ashamed. Fixed it myself, they SUCK More

Great car-buying experience! Very professional, knowledgeable and friendly staff, particularly Gretchen Tellock who was the representative we worked with. All of our questions wer Very professional, knowledgeable and friendly staff, particularly Gretchen Tellock who was the representative we worked with. All of our questions were answered, the test drive was in the exact car we were interested in, and we were able to take as much time as we wanted. OH - and we love the Mini Countryman that we bought! More

Great service! My service advisor was friendly, timely, and a pleasure to work with when my MINI needed some service. I was able to get in and out the dealership qui My service advisor was friendly, timely, and a pleasure to work with when my MINI needed some service. I was able to get in and out the dealership quickly. Great atmosphere and very knowledgeable service staff! :) More

Great service and dog friendly! I recently traded my 2012 Cooper S hardtop in for a 2015 Countryman at Mini Motorwerks. Everyone I dealt with was professional, knowledgable and very I recently traded my 2012 Cooper S hardtop in for a 2015 Countryman at Mini Motorwerks. Everyone I dealt with was professional, knowledgable and very friendly/personable. They all seemed to go above and beyond to help me as the customer get what I needed, including follow-up after the purchase. And they are dog friendly which meant I was able to bring my pet pooch along! More

2015 Mini purchase The purchase of our 2015 was the most pleasant vehicle purchasing experience we have ever had. I have been purchasing new vehicles since 1964. I would The purchase of our 2015 was the most pleasant vehicle purchasing experience we have ever had. I have been purchasing new vehicles since 1964. I would definitely recommend this dealer to my friends. More

My first time I came into Motorwerks MINI last week to check out the countryman and so many things about the place just made me happy to walk in the door. First off I came into Motorwerks MINI last week to check out the countryman and so many things about the place just made me happy to walk in the door. First off, was how welcoming the receptionist greeted me with a smile and directed me to a sales person quickly. She introduced me to Gretchen. I have never met a salesperson after telling her I was just looking for now and won't be in the market for another 6-12 months and still took care of me as if I were buying today. She showed me different models, new and pre- owned, and provided me with great information so I could learn more about the Mini's. She also gave me a little booklet about the models which I absolutely love. Can't wait to come back in there and see everyone again. :) More

Disappointing and Frustrating Sales Experience I have been a loyal customer of this dealer for many years, but since they broke off to a separate site, communication and honesty are now lacking. I I have been a loyal customer of this dealer for many years, but since they broke off to a separate site, communication and honesty are now lacking. I visited the dealer 4 weeks ago interested in a Mini Roadster advertised online. When I went into the store, the salesman spent 20 minutes searching for the unit, then took down my info and informed me that it had just been sold. The same car showed up online 2 weeks later and I sent in not one but two separate inquires via cars.com. Nobody followed up. I drove by the dealer and saw the car on the lot with a sold sign. Frustrated, I called the dealer to speak with a salesperson. The gentleman who took the car explained that someone had just placed a deposit and knew nothing of my inquiry. I asked to be transferred to a manager and he hung up the phone ! I then stopped into the dealer to speak with a sales manager to explain my dismay that nobody followed up. He agreed to follow up with me and thus far not a word. Looks like they sold the car and have no interest in my business. BEWARE!! More

I dropped my car off for an oil change and a check engine light. I wasn't called that day as promised, so I showed up to get a loaner car. When I got home I was called by the adviser to let me know they fo light. I wasn't called that day as promised, so I showed up to get a loaner car. When I got home I was called by the adviser to let me know they found the oil leak I brought it in for. The thing is, I didn't bring it in for an oil leak, nor does my car leak oil. I was told there was a crushed oil pan and the repair would be over $1,200. I called the dealership the next morning to let them know I’d be coming to inspect the so-called damage, and they told me that now only the oil pan needed to be fixed for $750. Upon showing up back at the dealership the next morning and inspecting it, I found that there was NOT a crushed oil pan, and they conveniently replaced some of the other parts under 'warranty'. I was blatantly lied to about the oil pan, more than likely to take advantage of me by replacing something that did NOT need to be replaced. After I called out the adviser on the lie, he and the tech backpedaled about the repair and told me now that it wasn't necessary. Service is included with my lease, but I will NOT be purchasing or servicing again at this dealership. EVER. I understand up selling, and finding other things wrong with the vehicle, but telling the customer a downright lie is not appreciated. More