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Mount Airy Toyota
Closed • 9:00 am - 8:00 pm
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Photo of Ann G.
16 hours ago
When we saw a car online that we were interested in, I contacted the dealership by email. Cindi contacted me shortly afterwards, and after a few exchanges, we set up an appointment for Saturday morning. I liked that she followed up to let us know the vehicle was still there-especially since we had to drive from an hour away.
We got there about 15 minutes before they opened, and it was still raining. I didn't expect anyone to come out. To my surprise, Rick came out, greeted us and asked what we were in the market for. Within 15 minutes we had the keys to test drive a car for my daughter. When we returned from the test drive, Rick had a delivery for another customer, and we were placed in the capable hands of Dawn. Ironically, we were going to ask for Dawn upon our arrival. She was knowledgeable, courteous, and made the car-buying experience easy. She answered all of our questions and made us feel at ease--we didn't feel rushed or pressured.
We then worked with Josh in financing, and that process was easy as well. He explained options and gave us some great information. I really liked the whole experience. My daughter is ecstatic about her new car!!!
Having worked with the public for several years, I'm BIG on good customer service...we got that and more at Mount Airy Toyota. If you are looking for a great car buying experience, visit Mount Airy Toyota and they will take good care of you.