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Mountain Chevrolet

1.9

2 Lifetime Reviews

51359 Hwy 6 , Glenwood Springs, Colorado 81601 Directions
Sales: (970) 928-9777

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2 Reviews of Mountain Chevrolet

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December 18, 2018

"BUYERS BEWARE"

- Katreece3717

So I drove 4+ hours to buy my vehicle from here. And the service was amazing they made me feel very welcome and what not but problems didn’t start occurring until AFTER my family and I had left. So my family and I had noticed that there was a bubbling/ paint raise at the front of the car I was purchasing and they had agreed to fix that and also to get me the spare key and the remoteless entry code from the original owner. And that if they couldn’t get the code from the original owner that my local ford could access it for free and get it for me. So I call my local ford and find out that it’s an $82 dollar fee to get the code and an additional $180 dollars for the key. So I call the dealership which at this point STILL hadn’t got back to me and they informed me that they wouldn’t be following up on their end of the bargain and getting me the extra key and code from the owner. So now I’m stuck getting the key ( Which cost a FORTUNE) out of my own pocket. They’ve still agreed to fix the bubbling and pay to get the keyless entry code but after buying a car for 30,000 dollars you figure getting my spare key wouldn’t be a problem either. So if you DO end up going to this dealership just know that they’re only looking to make money and don’t care about your personal need or anything after the fact 👍🏼 also get everything agreed upon in writing or it will not happen. will not be referring anyone to this dealership EVER. Upset and frustrated at my car buying experience here.

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Recommend Dealer
No
Employees Worked With
Mr.Baskett & Edwin
August 27, 2018

"Unprofessional and pushy"

- Hbdavidson

I have dealt with my fair share of car salesmen and finance managers. My husband and I were shopping around for a specific truck that we had in mind. We were pre-approved with Capitol One, so we were aware that we could be approved. We drove an hour and a half from our home to look at a vehicle that was a trade-in from a previous few days. We spoke with them on a Thursday MORNING and went up on a LATE Saturday MORNING. They had yet to put it though inspection even after confirming with us 3 times that we were coming. I spoke with two people Kristi and Edwin, both confirmed my arrival by email AND text message. When we got there, they were SO busy that neither one of them worked with us and had another salesperson? work with us. That is fine, and didn't really bother me, it was the fact that they set us down at a table in the showroom to fill out our own credit app. NEVER in my car buying experience have I had this happen and I have bought FIVE cars from a dealer before. After reviewing our credit and knowing that we were NOT putting money down and were NOT trading a vehicle in they came back at us with an offer of having to put money down and that our payment range for the amount we were financing and our credit was unrealistic. We refused and they went back to play with numbers. I know they didn't try very hard or even come down on the price of the truck (Steve, an employee, had just got done telling us they didn't think it would sell and planned on taking it to auction, therefore at that point we were the better option for them to make money) because they couldn't get anything to "work". Which my husband and I are very self aware of our credit and our purchasing power. We knew xxxx good and well that this was a lie. Needless to say we didn't get a truck from them, and returned to VW in Grand Junction and purchased a truck with a loan almost twice the amount of what Mountain Chevy said they couldn't make work. Oh well their loss and not ours.

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Recommend Dealer
No
Employees Worked With
Kristi, Steve and Edwin
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