Mountain View Chevrolet

Was communicated with by service foreman Was kept in the loop during holidays and even offered a vehicle to drive because part took an extra day to arrive. Great service dept Jamie Harris Was kept in the loop during holidays and even offered a vehicle to drive because part took an extra day to arrive. Great service dept Jamie Harris More

Communication is hard to come by Needed service on my truck. Called and was given an appointment 6 days in advance (so they would not be as busy). arrived early and was checked in a Needed service on my truck. Called and was given an appointment 6 days in advance (so they would not be as busy). arrived early and was checked in as the service department opened. Was given a shuttle ride to work. Was called by service advisor at 1130 stating what was wrong and I authorized all but an oil change. Around 230pm, I attempted to see if the truck was ready, or to get a time that it would be ready so I could get a ride back. Never got a reply and called back again an hour later. After a long ordeal, finally go though to the service advisor and was told that the truck would not be ready until the next day. After some frantic effort to try to cope with this, I asked for a loaner vehicle and was told that would not be possible. They could however get my truck back in the shape that I could take it home, but I had to bring it back the next day to have the work done. I had to bum a ride to the dealership from a coworker. Day 2 went just as bad, and was never able to get in touch with the service advisor after I dropped it off, but I did start the process early enough to get a ride back to the dealership via the shuttle service. I believe the system that is in pace to manage the information and the payments is the big reason for the delays and lack of communication. It would be very useful if the receptionist for the service department had visibility into the progress of the vehicle through the computer aided service manager system. Online access to see your own progress would be nice too. It seemed that the service advisors spend way too much time running around like headless chickens trying to find technicians for status updates and paperwork when the system is computer based. More

Great service It was a great experience, I would recommend them to my friends and family. The employees was very nice and friendly. They had my car in and out in no It was a great experience, I would recommend them to my friends and family. The employees was very nice and friendly. They had my car in and out in no time. More

Wonderful service by Jamie Harris Jamie Harris was extremely helpful during my recent visit. He and his boss worked with me to price match on tires so I could keep my business with the Jamie Harris was extremely helpful during my recent visit. He and his boss worked with me to price match on tires so I could keep my business with them. I highly recommend Mtn View Chevrolet. More

Chevy Silverado 2015 and Dean Pavlou I had always been a Chevy truck person and believe that the Silverado is a great truck and an excellent value. I had purchased all of my previous tru I had always been a Chevy truck person and believe that the Silverado is a great truck and an excellent value. I had purchased all of my previous trucks from Walter Jackson in Ringgold, where I had always been treated very well. Over the holidays I had a few hours to burn and I decided to see what Mtn View had on the lot in terms of 2015 Silverados. I met my sales person, Dean Pavlou, for the first time that morning. I found Dean to be aggressive (in a very nice way) and knowledgeable and he was determined that this time Mtn View was going to win my business. He was respectful, focused, courteous and very enthusiastic. He delivered and he won my business. I found the entire experience to be quite good. Sean also did an excellent job going over the various offers that GM makes available as it concerns extended warranties/coverages. More

Oil change in under a hour pretty fast for no appointment though car salesmen were trying to sell me a new vehicle for when my truck broke down not under warran in under a hour pretty fast for no appointment though car salesmen were trying to sell me a new vehicle for when my truck broke down not under warranty come on now it's a Chevrolet shouldn't be telling me it's going to break down where's your loyalty mines Chevy plan on keeping this truck for 20 years like my last one More

New car purchase I had no issues and the process went very smooth for me. I would recommend this dealership to others in the market for a new car. I had no issues and the process went very smooth for me. I would recommend this dealership to others in the market for a new car. More

Best service/Lowest rates I haven't used this Chevrolet dealership before, and I had what I believed to be a loose oil filter causing a leak. I went ahead and scheduled an oil I haven't used this Chevrolet dealership before, and I had what I believed to be a loose oil filter causing a leak. I went ahead and scheduled an oil change and tire rotation. Well It did take them a little longer than expected but they were more friendly than some of the other Chevrolet dealerships I have used, and they had much better rates than any of them as well. More

Happy This is the only dealership that made the whole buying experience pleasant & easy. This is also my second chevy purchase from the very same dealership This is the only dealership that made the whole buying experience pleasant & easy. This is also my second chevy purchase from the very same dealership. More

Fantastic Dealership Tim Cook and the sales team at Mountain View Chevy made us feel welcome and comfortable. We walked into the dealership on a whim to look at trucks and Tim Cook and the sales team at Mountain View Chevy made us feel welcome and comfortable. We walked into the dealership on a whim to look at trucks and were greeted with a smile and a firm handshake by Tim. He listened to all of our requests and suggested the right truck to fit what we were looking for. Took the truck he suggested for a test drive (without a high pressure sales person in tow) which gave us the chance to look and talk in private. No high pressure sales, not a pushy sales team at all. Many thanks to the team at Mtn View Chevy, (Josh Brewer, Sean Standifer, and especially Tim Cook) who all graciously helped us get into our new Silverado at a great price. This was by far the best car buying experience we've ever had and we will definitely refer our friends and family to Tim and Mountain View Chevy for their future car purchases. More