Mountain View Chevrolet

Awsome It wAs a long drawn out process and many times I tried to call a halt to the process but my dealer kept working and was able to come up with a deal th It wAs a long drawn out process and many times I tried to call a halt to the process but my dealer kept working and was able to come up with a deal that I was pleased wtih. More

Excellent experience My salesman, Shawn Emery, was excellent in his knowledge of the car I was interested in and wentertainment above and beyond to make sure I was satisfi My salesman, Shawn Emery, was excellent in his knowledge of the car I was interested in and wentertainment above and beyond to make sure I was satisfied with my purchase More

Amazing!!! Great dealership. Chris Morgan is very professional to deal with. I will recommend him to everyone. Thank you guys for the easy transaction and for tr Great dealership. Chris Morgan is very professional to deal with. I will recommend him to everyone. Thank you guys for the easy transaction and for trading My way!!! More

The Very Best Auto and Customer Service Just got my 2011 Chevy Malibu back after having a transmission problem repaired and we are extremely pleased with the service as we always are. We h Just got my 2011 Chevy Malibu back after having a transmission problem repaired and we are extremely pleased with the service as we always are. We had to leave the car for a few days because the parts had to be ordered. We were able to get a loaner car while my car was being repaired so I didn't have to worry about how I would get to work. Jamie let me know how things were progressing with the car and when I called the Service Dept., everyone I talked to was so nice. I never worry about the work they do, because it is always great. My husband and I live in Rocky Face, GA and we ended up at Mountain View Chevrolet in Chattanooga late one afternoon in November of 2010 to take a look at the cars there, we were considering trading my 2005 Malibu. Scott showed us several cars on the lot and answered a lot of our questions. I was concerned that we would be pressured to buy something then, but that did not happen. I liked the 2011 Malibu and decided to take it for a test drive. I loved it and so we decided to buy it then and drive it home. We were impressed with Scott and everyone we dealt with at Mountain View so we wanted to get the service done there also. We have always had the service done there since we bought the car. People ask why we go all the way up there so far away when we could have the service done here in Dalton at a Chevy dealer but we just like everyone at Mountain View Chevrolet and trust the Service Department with our car, so it is worth the trip. My husband always takes the car up there and will continue to do so. Thank you Jamie and everyone! More

Great Customer Service & Respect I came into only look & to see if I could get an upgrade with maybe just a few bells & whistles & I was able to drive away that evening with more than I came into only look & to see if I could get an upgrade with maybe just a few bells & whistles & I was able to drive away that evening with more than just a few bells & whistles. From the moment I pulled in with my parents we were all treated with great respect & customer service that I haven't seen in a long time. Sean Karr did an amazing job, which I'm sure he always try's to do with all his customers. I'm just sorry I didn't write my review sooner, with 2 small children & the holidays life plans don't always work out the way we'd like them to. Sean's customer service was above & beyond what I had received from a previous car lot, who wouldn't even let me see something new. Sean went along with only my word that my credit was good enough to look at a new vehicle. It came back as great credit, & with a minor set back the deal was still able to go through. So I will forever be thankful for Sean Karr & Mountain View Chevrolet for their outstanding customer service, & great respect. Job well done! Thank You. More

"Great experience in purchasing our new vehicle" Tim Cook and Jason Huber were very professional and great to work with during our vehicle purchase experience. The entire staff was very pleasant and Tim Cook and Jason Huber were very professional and great to work with during our vehicle purchase experience. The entire staff was very pleasant and friendly. We are a return customer and will definitely be back again. Great job Mtn View Chevrolet! More

Was communicated with by service foreman Was kept in the loop during holidays and even offered a vehicle to drive because part took an extra day to arrive. Great service dept Jamie Harris Was kept in the loop during holidays and even offered a vehicle to drive because part took an extra day to arrive. Great service dept Jamie Harris More

Communication is hard to come by Needed service on my truck. Called and was given an appointment 6 days in advance (so they would not be as busy). arrived early and was checked in a Needed service on my truck. Called and was given an appointment 6 days in advance (so they would not be as busy). arrived early and was checked in as the service department opened. Was given a shuttle ride to work. Was called by service advisor at 1130 stating what was wrong and I authorized all but an oil change. Around 230pm, I attempted to see if the truck was ready, or to get a time that it would be ready so I could get a ride back. Never got a reply and called back again an hour later. After a long ordeal, finally go though to the service advisor and was told that the truck would not be ready until the next day. After some frantic effort to try to cope with this, I asked for a loaner vehicle and was told that would not be possible. They could however get my truck back in the shape that I could take it home, but I had to bring it back the next day to have the work done. I had to bum a ride to the dealership from a coworker. Day 2 went just as bad, and was never able to get in touch with the service advisor after I dropped it off, but I did start the process early enough to get a ride back to the dealership via the shuttle service. I believe the system that is in pace to manage the information and the payments is the big reason for the delays and lack of communication. It would be very useful if the receptionist for the service department had visibility into the progress of the vehicle through the computer aided service manager system. Online access to see your own progress would be nice too. It seemed that the service advisors spend way too much time running around like headless chickens trying to find technicians for status updates and paperwork when the system is computer based. More

Great service It was a great experience, I would recommend them to my friends and family. The employees was very nice and friendly. They had my car in and out in no It was a great experience, I would recommend them to my friends and family. The employees was very nice and friendly. They had my car in and out in no time. More

Wonderful service by Jamie Harris Jamie Harris was extremely helpful during my recent visit. He and his boss worked with me to price match on tires so I could keep my business with the Jamie Harris was extremely helpful during my recent visit. He and his boss worked with me to price match on tires so I could keep my business with them. I highly recommend Mtn View Chevrolet. More