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Mountain View Chevrolet

Chattanooga, TN

4.9
2,432 Reviews
Whenever you’re ready to find a vehicle that you can enjoy for miles ahead, we invite you to come see what we have for you here at Mtn. View Chevrolet. Here at our dealership in Chattanooga, you’re welcome to explore a diverse selection of reliable vehicles in our new Chevrolet inventory. If you’re searching for a convenient crossover, the Equinox is ready for anything, and if you need a versatile SUV for road trips and more, the Tahoe, Trailblazer, and Blazer can adapt to whatever your mission might be. When it’s time to tackle tough work duties, the Silverado 1500 packs all the towing and hauling power you need. Here on our lot in Chattanooga, we also carry an eclectic used vehicle selection of dependable used cars, SUVs, and trucks. Whether you need a vehicle you can rely on for the daily commute, highway excursions, traversing trails, or tough jobs, the model you need will be waiting for you right here at Mtn. View Chevrolet. You can also check out our certified pre-owned vehicles for models that have all been inspected to meet strict standards before going on sale. If you’d like to see what we have waiting for you, come visit us at Mtn. View Chevrolet in Chattanooga!
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310 E 20th St

Chattanooga, TN

37408

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Showing 2,432 reviews

June 12, 2015

Look no further, Mtn. View Chevrolet is the BEST! I have purchased several vehicles in my lifetime and have never had the incredible customer service that Mtn View Chevrolet provided me. Not just my s More

by AmyWysong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cook, Jason Whittle, Craig Brown
Jun 12, 2015 -

Mountain View Chevrolet responded

Amy, we are so pleased to hear that you had such wonderful customer service. We hope you will continue to make Mountain View Chevrolet your home for vehicle purchases and service needs. Please let us know if you have any questions in the future and we will be happy to help you.

June 09, 2015

One Of The Great Professional Auto Dealer In The USA All of the employees of Mountain View were friendly, respectable, and consider of their customers. Mountain View is one of the best for customer sati More

by SouthernCollectibles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanna Crews
Jun 10, 2015 -

Mountain View Chevrolet responded

Thank you so much for a great review and recommendation. We are happy to hear you are a satisfied customer and found our team to be friendly and respectable. Thank you for being a part of the Mtn. View Chevy family!

June 07, 2015

Great Experience! Purchased a 2015 Chevy Tahoe from Mtn View Chevy in May 2015. Had a wonderful experience all the way through! They have earned my business for life! More

by kwamack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cook, Jason Whittle, Craig Brown, Chase Watson
Jun 10, 2015 -

Mountain View Chevrolet responded

We are so glad to hear you had a wonderful experience! Thank you for the positive feedback. Please contact us in the future with any questions or service needs you may have. Enjoy your new Chevy Tahoe!

June 02, 2015

Wonderful Love mtn. View chevy.chrisMorgan is a wonderful salesman and a friend. Would never go anywhere else to buy a car.we always have a good experien More

by marie2916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Brown
Jun 03, 2015 -

Mountain View Chevrolet responded

Marie, thank you for being a loyal customer! We are happy to hear that you always have a great experience here and we hope you will continue to visit us in the future.

May 12, 2015

Purchase of New Vehicle My Brother Ron Dunn purchased a new 2015 Chevrolet Silverado from Jason Whittle that was his second purchase and he brought it back to Cleveland and I More

by Johnny Dunn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Whittle
May 18, 2015 -

Mountain View Chevrolet responded

Thank you for recommending our dealership, Johnny. Congratulations on your 2015 Silverado! We are glad Jason could go above and beyond to find you the right truck. Please let us know if you have any questions or concerns. We look forward to seeing you on your next visit with us.

May 07, 2015

It was great after what I went though before I gave them a second chance.... My last experience with Chevy dealership wasn't good ... But coming back looks to me t More

by ljj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanna Crews
May 08, 2015 -

Mountain View Chevrolet responded

Thank you for taking the time to recommend us. We are pleased to hear your last visit with us exceeded your expectations. We are dedicated to providing a great experience and always improving our customer service. Please contact us if you have any questions or concerns.

May 07, 2015

Amazing Everyone at Mnt View Chevy was so helpful and Jason really worked with me to get me what I wanted. I'm really satisfied with my service and the dealer More

by Johnshirley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 08, 2015 -

Mountain View Chevrolet responded

We are very happy to hear that Jason and the Mtn. View Chevy team was able to help you find exactly what you were looking for. Thank you for being such a loyal customer and we look forward to your next visit with us. Welcome to the Mtn. View Chevy Family!

May 03, 2015

Sucks Vehicle is a lemon problems with no solutions management is a joke they are rude talk to you like your stupid act like you are their worst nightmare. More

by Unhappy411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russ Liscomb
May 04, 2015 -

Mountain View Chevrolet responded

Thank you for your responses. We appreciate all feedback, either positive or negative. After some issues with a new sales system GM put in front of us, we worked diligently to make sure you were completely satisfied with the sales process. It was a bumpy road to start, but we believed we moved quickly to make sure the rest of the sales process was smooth. After the sale, you have noted some issues with the vehicle, most of which we have to consult with the manufacturer to get resolved. We are not trying to place blame somewhere else, as we know it's our responsibility to work closely with the manufacturer to get everything fixed to your satisfaction. We apologize if you felt like your concerns were not taken seriously. That's simply not the case. And we definitely have no intention to "talk to you like you're stupid." If that is the perception, we sincerely apologize. We are passionate about this business, and we are passionate about customer satisfaction. We apologize for falling short on the latter. Hopefully when the issues are resolved, you will feel much better about your Chevrolet purchase. Thank you again for your feedback.

May 03, 2015

Less than even average Dishonest about sales, uninformative about service, did not allow me to take the vehicle on test drive or even inspect it prior to purchase, after pur More

by BigGirlsDontCry!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joanna Crews
May 15, 2015 -

Mountain View Chevrolet responded

Thank you for your review. We appreciate all feedback, either positive or negative. We are a bit surprised at your review and the statements made in it. For one, all vehicles are allowed to be test driven, no matter the situation. Our records show you were here over three-and-a-half hours, so we are not sure exactly how you were rushed out of here. Even though you left past closing time, we are very accustomed to staying late to accommodate our guests with late working hours. We never rush anyone out of here, as we want all of our guests to feel fully comfortable with the vehicle before leaving. We apologize if you felt rushed, but we don't see any indication that we were the ones rushing you out. All guests are allowed to inspect the vehicle before purchase and note any issues before signing paperwork. Those issues are typically noted upfront. Many of the issues you noted here were not listed on the WE OWE form that you and management signed at the time of your purchase. As for the lack of response, we looked in our system and saw 16 emails from the sales person, and 18 responses from you. GAP insurance does not cover job loss issues. However, when you reached out to the sales person, she promptly emailed you back with the name of the person to contact and a phone number. That person has no missed calls or messages from your number, so we are not sure where the disconnect was there. But the sales person did definitely contact you with the correct information. We are very disappointed to read the statements you made at the end of your review. As you can see from previous reviews, for the most part, we do have guests that believe they were treated with respect. We do care about our guests and want to make every experience here the best possible. We apologize that you believe we fell short in doing those things. We hope you enjoy your vehicle and wish you nothing but the best. Thank you!

May 02, 2015

i got exactly what I wanted I told Chris up front what I wanted and he worked really hard to get it for me. He was very friendly and knew what he was doing More

by mychevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
May 04, 2015 -

Mountain View Chevrolet responded

Thank you for the great review. We are happy to hear Chris was able to go above and beyond to find what you were looking for. Please feel free to contact us if you have any questions or concerns.

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