Mountain View Chevrolet

My overall experience with Mountain View Chevrolet was HORRIBLE!!!!!!!!!!!! The staff reported false information regarding interest rates and the lenders. I left the dealership so discouraged and upset. HORRIBLE!!!!!!!!!!!! The staff reported false information regarding interest rates and the lenders. I left the dealership so discouraged and upset. The dealership pulled my credit 7 times with 7 different lenders. The next morning I went to the local Comtrust bank and TN Valley Credit Union (which were the two lenders the sales man quoted with interest rates and payments) to confirm the information that was the salesman reported to me and it was ALL FALSE! A couple months later I received a phone call for Mr. Linscomb inquiring if I was still on the market for a car; I replied “no not at this time, I didn’t want to have any dealing with Mountain View Chevrolet “and I explain to Mr. Linscomb my reasoning behind my decision. One day later I received an email from my bank credit monitoring staff reporting that an inquiry from Santander. In my head “wait a minute WHY would I have an inquiry from Santander again?????” The next morning I went into the dealership and ask Mr. Linscomb about the situation at hand. LONG story short I would not recommend this dealership to anyone!!! False information and pulling my credit without my authorization; I could go on and on about this situation. More

Brandon is awesome at his job. He's knowledgable, courteous, respectful, professional, patient, friendly, and the greatest characteristic of a car salesman: not pushy! I would send anyone I know look courteous, respectful, professional, patient, friendly, and the greatest characteristic of a car salesman: not pushy! I would send anyone I know looking for a vehicle purchase his way, knowing that they would be well taken care of. More

I came to Mountain View Chevrolet because of their reputation and have always heard that the owners were people with good values. Everything turned out as I hoped. Russ Liscomb, the Manager I worked reputation and have always heard that the owners were people with good values. Everything turned out as I hoped. Russ Liscomb, the Manager I worked with, helped me get the Chevy Volt that was the color I wanted and had the equipment level I needed. Josh Brewer was my Salesman and he took care of all the details. This was all done over the phone, over a period of 4 or 5 business days, because I live in the Atlanta area. When I arrived, with my wife, to pick up the car, Russ, Josh, and the Finance Manager, Sean, had everything ready to go and everything went like clockwork. The car has a lot of new technology, compared to my trade-in, so I had a lot of questions. Josh was patient and took all the time we needed, even though I uncovered the fact that he had an appointment for a Tuxedo fitting for his upcoming wedding. I tried to hurry him along, for his sake, but he wouldn't. He made us slow down, till we got all of our questions answered. I think all of the staff at the store get it. Customer Service is more important than anything. More

Inside or out you had friendly faces to greet you and Inside or out you had friendly faces to greet you and find the person to help you in your quest. Josh went out of his way to find and fit our needs Inside or out you had friendly faces to greet you and find the person to help you in your quest. Josh went out of his way to find and fit our needs for what our family and financial concerns were. On site customer service and friendliness made for a great shopping experience. Was glad to pass the word around town of our shopping experience. Thanks Josh and the people we met at Mtn. View Chevrolet/downtown Chatt.,TN. More

Joanna was great in helping me find the financing I needed to buy a new car. Due to multiple issues that have hit me, my credit rating was not very good. I told her up front what I needed, my down pa needed to buy a new car. Due to multiple issues that have hit me, my credit rating was not very good. I told her up front what I needed, my down payment, and she got me into a brand new Malibu Eco. Thank you! More

Trent was knowledgable, courteous and to the point. I bought 2 new cars and he went above and beyond to make the deal happen, my girls loved him and checked in us after we purchased! Thanks again. I will bought 2 new cars and he went above and beyond to make the deal happen, my girls loved him and checked in us after we purchased! Thanks again. I will be back! More

Heard good things about service at Mtn View Chev and was confident it would be fix right and could not believe how I was treated,was ripped off just amazed how they didn't stand behind their own personal w confident it would be fix right and could not believe how I was treated,was ripped off just amazed how they didn't stand behind their own personal warranty said they couldn't find anything wrong with it but did charge and car still runs bad.THANKS More

Best expirence at a new car dealership I ever had. Everybody made us feel right at home. Salesman explained everything very well and Mr. standifier was very thorough. I give you guys an A+ We will be Everybody made us feel right at home. Salesman explained everything very well and Mr. standifier was very thorough. I give you guys an A+ We will be back and will recommend . More

Brandon did a great job of keeping me informed of when the first 2014 Chevy Cruze Turbo Diesel in Chattanooga. Asked him about why i didnt have a storage compartment on top of my dash, said thats where th the first 2014 Chevy Cruze Turbo Diesel in Chattanooga. Asked him about why i didnt have a storage compartment on top of my dash, said thats where the subwoofer is. Didn't give the car guy from the CTFP a chance to test drive it . I'm really excited about owning it. More

My fiancee and I recently went to Mountain View Chevrolet to purchase a 2008 Chevy Impala that we had seen on-line. We met with a salesman that I knew through a co-worker at Red Bank HS, and looked at the v to purchase a 2008 Chevy Impala that we had seen on-line. We met with a salesman that I knew through a co-worker at Red Bank HS, and looked at the vehicle. From the outside it looked great, and seemed to drive nice on the first impression. The salesman assured us it was a great vehicle and had gone through all necessary safety inspections. So, we bought the car for $10,000 after taxes and such. After 2 weeks we noticed some issues with the car. First, the rear lock did not work properly and stayed in the locked position, hardly safe. Second, it shimmied at highway speeds, also not safe. Finally, the transmission hesitated on initial takeoff; not safe when trying to get through an intersection. I contacted our salesman and he said to bring the car in to be looked at. We were given a laundry list of issues from the service technician: 1. All four tires were below the acceptable tread limits, and one of the belts within the tires were bad. 2. The locking mechanism was inoperable and needed complete replacement. 3. The transmission needed to be pulled out to see what the problem was, but they weren't exactly sure. When all said and done, we were told the cost would be about $2400 depending on how much work the transmission needed. I spoke with the salesman and expressed my dismay at being told the car was not only good, but safe. His response was "you bought a used car, did you expect it to be perfect." I continued to contact the General Manager, Jason Whittle. He did not call me back, but had another lower management person leave me a message in which he said "there's nothing they could do." I found Jason Whittle to be extremely rude and unhelpful. When I went to pick up the car they were going to bill me $114 for diagnostics. After much arguing with the GM who didn't even apologize for the problems, they removed the $114 fee. Upon which he finally said "sorry y'all had problems with your truck"... we bought a car by the way. The worst part about this is that while waiting on various phone lines to speak to people, the recorded message and advertisement playing in the background assured customers about how much they can "trust the people at Mountain View Chevrolet." I'm confused, because I didn't feel like they were trustworthy at all in reference to my purchase. People need to know that just because you are buying a car from a well-known dealership does not mean you should trust them. More