Mountain View Chevrolet

I bought my wife a 2005 Mercedes C230 from Mountain View Chevrolet (Ken Jocobs) in August 2011. The price they charged us was a the top of the range for that vehicle, but they made up for it a bit on our t Chevrolet (Ken Jocobs) in August 2011. The price they charged us was a the top of the range for that vehicle, but they made up for it a bit on our trade-in. My wife liked the color inside & out, and the car was very clean. A week later, a friend noticed all the brake calipers were extremely worn so I had my mechanic examine the vehicle. Sure enough, ALL the calipers (and brake pads) were out-of-specification and needed to be replaced. I took the vehicle back to Mountain View Chevrolet and they fixed the problem, but it was illegal for Mountain View Chevrolet to sell the car in that condition! If my friend hadn't noticed this, that would have been $1,000.00 out of my pocket! Not to mention we had to take time off work, lost the vehicle for 5 days, etc. How do you not know the car you selling has bad brakes!?! Then, I noticed the front tires were very worn on the inside, and I sent my wife back to Mountain View to mentioned this to the dealer. When they brought their head mechanic out to examine the tires, she was told the tires were fine and nothing was wrong. A month later the "check engine" light came on, and I had to replace an EVAP Purge valve ($300). When our mechanic had the car on the rack, he noticed the tread on the inside of the tires was separating from the steel belt. I had to replace both front tires the next day! I believe Mountain View Chevrolet was deliberately deceitful in the sale of the vehicle and violated vehicle safety laws regarding the sale of this vehicle. When I attempted to inform the owner (Mark) of the situation, he avoided taking my calls, and would not call me back. If you want a good car-buying experience, go somewhere else. Don't buy from Mountain View - John More

I recently went into Mountian View to purchase a used car. I worked with Debi Russom and it was by far the best expierence I have ever had purchasing a car. I never once felt pressured or that I was bein car. I worked with Debi Russom and it was by far the best expierence I have ever had purchasing a car. I never once felt pressured or that I was being rushed into something. She was helpful, answered all my questions and lead me in the right direction with my decision. I will never by a car from anyone else. I would be comfortable reccomending Debi Russom to my closest friends and family. More

Luke was incredibly helpful! We (my boyfriend and I) walked on to lot around 10p. We were greeted warmly. He was more than happy to let me test drive the 2012 Chevy Malibu with out concern to the late h walked on to lot around 10p. We were greeted warmly. He was more than happy to let me test drive the 2012 Chevy Malibu with out concern to the late hour. He was very knowledgeable about the make/model of car as well as the lease programs I was interested in. He stayed with us until midnight working out all the arrangements. The Asst. Manager gave me a great trade in value and really worked with me around finances!! They made my buying experience smooth and easy. When my 3 yr lease it up I plan on going back!! I will only buy cars from this lot!! More

I have never experienced such a pleasant and stress free car purchase on a vehicle that I just had to have. If it was not for the manager Debbie, i would have possibly walked away from the personality-less car purchase on a vehicle that I just had to have. If it was not for the manager Debbie, i would have possibly walked away from the personality-less car salesman. Thanks to Debbie, i purchased the car and she went above and beyond to make it work. Rosey in finance had the personality that made you feel happy to sign your money away. They also gave me what i asked for on my trade in which was amazing.I would highly recommend this dealership to everyone. More

I drove from Pasadena to Mountain View Chevrolet to look at used cars because I recall having a good experience with them 10yrs ago. Today they generously took my old pick up truck as a trade-in and got me at used cars because I recall having a good experience with them 10yrs ago. Today they generously took my old pick up truck as a trade-in and got me into a current year Chevy with WAY better gas mileage. They were prepared to do whatever they could to make it happen. But I never got squeezed ...just encouraged. The right amount of pressure without any b.s. They have a great reputation and they know they have to work to maintain that. More

I had been looking at anew car as my present car was at I had been looking at anew car as my present car was at 150,000 miles. I work on a TV show that was giving away a Chevy Volt and I fell for it! I ev I had been looking at anew car as my present car was at 150,000 miles. I work on a TV show that was giving away a Chevy Volt and I fell for it! I even rented a Volt from a car rental co.for a week and loved it! Mountain Chevrolet was the only dealer who didn't have a markup on the price and had the color I wanted They meet all my demands as to price and accessories.They were very easy to do business with,and NO high pressure tactics!! More

My vehicle was dying periodically (it would not start and even though the battery was less than a year old it would be completely dead). I took the car to Mountain View Chevrolet and talked to our Service Ad even though the battery was less than a year old it would be completely dead). I took the car to Mountain View Chevrolet and talked to our Service Advisor Edward Johnson. (Note: I continue to use Mountain View Chevrolet in servicing this vehicle due to the extreme friendliness and willingness to help us as a customer and not excluding their professionalism and competence in servicing such an old hard to get parts for, 95 Chevrolet Suburban). Our Service Advisor indicated he would put a technician on it right away. Later that day Ed called and indicated that we had an above normal current draw on the battery while in a shutdown mode, (220 milli-Amp draw versus the normal 20 milli-Amp draw). He indicated that they would continue to trace the electrical and try to locate the problem. I initially had little hope in a satisfactory resolution since the vehicle is over 16 years old and it has had numerous aftermarket features (video, stereo, alarm, etc) added since the car was purchased. However, a couple of days later Ed called to report they had resolved the issue (it turned out to be a short in the vanity light in the drivers side sun visor). The fact that they were able to find the problem in such a timely manner is truly amazing, but best of all is the fact that after having resolved the issue, they refused to charge me for it. This only further strengthens my continued resolution to buy American, and to make my next Chevrolet purchase from Mountain View and continue to remain part of the Mountain View Family of customers for all my service requirements. More

They had what they said they had. It was the right price. Good and freindly people thru the intire process. I will recomend them to freind and family. They bent over backwards for us to make a deal and we di Good and freindly people thru the intire process. I will recomend them to freind and family. They bent over backwards for us to make a deal and we did. I walked out of 2 other dealers. Their great Regards Dwain Stewart proud owner of a new SS Camaro More

I went to this dealership because I was having electrical problems with my 2005 Chevy Malibu. Efrain Sanchez made me feel comfortable and said he would get me a good deal. Travis in electrical was AWESOME! H problems with my 2005 Chevy Malibu. Efrain Sanchez made me feel comfortable and said he would get me a good deal. Travis in electrical was AWESOME! He took care of my left rear tail lights. Very smart and honest. I am going back because of TRAVIS. I know i got good quality work. thanks a mil - Joseph O More

Best friendly service I ever had. Questions that I asked I received back valuable information needed for my new car. Dealership has a variety of chevrolet cars. I also like that they follow-up with their c I received back valuable information needed for my new car. Dealership has a variety of chevrolet cars. I also like that they follow-up with their customers when there is new information. Over all dealership was great. More