Mountain View Chevrolet

Easy TrueCar experience!! I inquired for the new Camaro through TrueCar and was bombarded by emails from local dealers, but Shayan the internet manager, went the extra mile a I inquired for the new Camaro through TrueCar and was bombarded by emails from local dealers, but Shayan the internet manager, went the extra mile and sent me a quick easy text message that he had the car i was looking for and was going to make it a very easy experience as he did! He sent me pictures and video of the car before I drove out there, had the paperwork all ready.. (car was washed before I even got there!!) Gave me another tour of the car, a fun test drive and signed my paper works. Had the car gassed up and ready to go! best purchase experience i've had.. have already referred him to my family and friends.. great dealership very friendly managers that get involved and thank you for the business. and the follow up was impeccable by shayan, pea, and the dealership! thanks guys!! More

I went in for a smog check on my 2006 Silverado 2500 HD diesel, which I bought brand new from them, in fact I have bought 6 NEW VEHICLES, over the years totaling about $ 200 thousand. The check engine lig diesel, which I bought brand new from them, in fact I have bought 6 NEW VEHICLES, over the years totaling about $ 200 thousand. The check engine light was on, so they charged me $105.00 to diagnose it. They said I needed glow plus and a new turbo charger, keeping in mind that I only have 70 thousand miles on the truck. The total cost estimate was $ 4000 thousand and counting. After that shock wave hit me, I went home and reset the codes, with my scanner, took it to a smog check only place and it passed with no problems. What kind of dealer does this to their costumers? Needless to say, I will NEVER go back to that dealer, for sales or service, they lost a lifelong costumer that is in the market for a replacement Corvette, mine is a 2004 which I bought new from their dealership. That visit was a disgrace , and a pathetic job of troubleshooting. I am an aircraft mechanic, and would have been fired for that. More

Complete disregard to families and specially military members families. (Brandon- sales, Joseph-sales manager, Ariel Ricitelli- sales manager, Adrian Varas- general sales manager) My family showed members families. (Brandon- sales, Joseph-sales manager, Ariel Ricitelli- sales manager, Adrian Varas- general sales manager) My family showed up to the dealership to pick up the vehicle after I had been jumping through hoops from Texas (where i am stationed) to get special power of attorney and dealing with the bank to get financed and the dealership for days for a specific vehicle. After all was said and done the last thing left was to get the insurance. When i called back to let them know i had it and sent them the insurance they told me they had already sold it. Now i am deploying tomorrow and my son and his mother will not be able to move around until i can figure something out. Worst part about it was that Joseph and Adrian could care less about my family wasting the whole day there waiting . Adrian said he "wouldn't even give them a pen". Not that I care about a pen, just saying that some consideration would be appreciated. More

Great experience with Mountain View. Bought a Cruze a few months ago, Andy was so was great we came back three weeks ago and bought a Traverse. We always buy Chevy vehicles and have bought at many So. Calif months ago, Andy was so was great we came back three weeks ago and bought a Traverse. We always buy Chevy vehicles and have bought at many So. Calif dealers and Mountain View Chyevy was by far the best! Everyone was helpful, friendly and made the experience so easy! More

My name is Emilio, I recently was searching for a pre-owned Chevrolet Malibu for a good price. My co-worker advised me about this dealership, after speaking to Roberto, I felt very comfortable with h pre-owned Chevrolet Malibu for a good price. My co-worker advised me about this dealership, after speaking to Roberto, I felt very comfortable with his attitude and the non-pressure process. I was able to buy a 2013 Malibu for a portion of a new Malibu and it was also certified. Great prices and great customer service would highly recommend to friends and family. This company is a great asset to the community. More

Worst customer service ever....they try to trick you and after having a bad experience the customer service representative will only sell you the car if you give him a good review....that is seriously what after having a bad experience the customer service representative will only sell you the car if you give him a good review....that is seriously what he said that i had to promise him.....i went three days in a row because they kept saying i was going to get a better deal but it actually kept going up. More

I highly recommend Mountainview. Curtis went above and beyond to fulfill all my needs finding me exactly what I wanted. He followed through with everything and made the experience enjoyable. Darren and Ja beyond to fulfill all my needs finding me exactly what I wanted. He followed through with everything and made the experience enjoyable. Darren and Jay were also a pleasure to work with. Thanks for everything...you got a customer for life! More

Salesman and Sales Manager had excellent customer services. Be careful when you are signing documents with the Finance Managers one rosey, she slides in product such as Warranty,saying it is offered services. Be careful when you are signing documents with the Finance Managers one rosey, she slides in product such as Warranty,saying it is offered but not telling you have to pay for it. Rushes on signing off papers, Never returns calls ,until you call her manager.. very poor on this side. Once if you want to cancel this product , she says it takes 8 weeks, when in fact to get this product sold it takes only few days. A day light robbery , i guess.. Talk to one Ken Jacobs, he is the best there... More

Andy was such a great salesman, He made our first Cheverolet purchase joyful. Unlike other Car Dealership, which uses pressure tactics. Andy made me and my husband comfortable and relax, during our v Cheverolet purchase joyful. Unlike other Car Dealership, which uses pressure tactics. Andy made me and my husband comfortable and relax, during our visit at Upland Cheverolet, Andy made us laugh and it was like we was not buying a car, He is a very unique and professional saleman, That all car dealerships should have. I talked to 4 different dealerships in the Area that I live in and that is Palmdale, they were alright....Andy was the last one I talked to that day, he was so nice over the phone and answered all my questions, that's why me and my Husband choose to travel to Upland instead of Palmdale, because of Andy....You don't find good hearted, down to earth salesman like him, We want to say Thank You Cheverolet for the nice experience.....(Yes) I would recommend my family & Friends The Glass Family More

I bought my wife a 2005 Mercedes C230 from Mountain View Chevrolet (Ken Jocobs) in August 2011. The price they charged us was a the top of the range for that vehicle, but they made up for it a bit on our t Chevrolet (Ken Jocobs) in August 2011. The price they charged us was a the top of the range for that vehicle, but they made up for it a bit on our trade-in. My wife liked the color inside & out, and the car was very clean. A week later, a friend noticed all the brake calipers were extremely worn so I had my mechanic examine the vehicle. Sure enough, ALL the calipers (and brake pads) were out-of-specification and needed to be replaced. I took the vehicle back to Mountain View Chevrolet and they fixed the problem, but it was illegal for Mountain View Chevrolet to sell the car in that condition! If my friend hadn't noticed this, that would have been $1,000.00 out of my pocket! Not to mention we had to take time off work, lost the vehicle for 5 days, etc. How do you not know the car you selling has bad brakes!?! Then, I noticed the front tires were very worn on the inside, and I sent my wife back to Mountain View to mentioned this to the dealer. When they brought their head mechanic out to examine the tires, she was told the tires were fine and nothing was wrong. A month later the "check engine" light came on, and I had to replace an EVAP Purge valve ($300). When our mechanic had the car on the rack, he noticed the tread on the inside of the tires was separating from the steel belt. I had to replace both front tires the next day! I believe Mountain View Chevrolet was deliberately deceitful in the sale of the vehicle and violated vehicle safety laws regarding the sale of this vehicle. When I attempted to inform the owner (Mark) of the situation, he avoided taking my calls, and would not call me back. If you want a good car-buying experience, go somewhere else. Don't buy from Mountain View - John More