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Mountaineer Honda - Service Center

Bridgeport, WV

4.8
496 Reviews

496 Reviews of Mountaineer Honda - Service Center

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July 04, 2025

One of the most pleasant service departments I have ever dealt with. Smooth, friendly, efficient process. Every single time. More

by heatherd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Mountaineer Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

July 03, 2025

Ms. King was professional, personable and welcoming and made you feel like family. She was very attentive and kept me updated on the status of my vehicle. More

by reginavannoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Mountaineer Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mountaineer Honda! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

July 03, 2025

Very informative! Easy to get an appointment and the service person was very friendly. Thank you More

by lucky_mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 03, 2025 -

Mountaineer Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

July 03, 2025

Very professional, kept me informed, timely service and good explanation of the bill when finished. More

by vickiconner317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Mountaineer Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mountaineer Honda, we look forward to having you as a valued customer for many years to come! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

July 01, 2025

Overall my experience with Mountaineer Honda has been very good. They have always been upfront with their prices and I have found they are very reasonable. I have even found they have been cheaper than o More

by WILSONFRAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney Lasure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Mountaineer Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

June 30, 2025

Jillian was attentive and professional. After my oil change, I was 23 miles away from mountaineer Honda when my low tire indicator light came on. It took two days for me to figure out how t More

by lmarsh106
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Mountaineer Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

June 29, 2025

I'm still very hesitant in their service dept. They were to quick fixing my vehicle. More

by marlene726
Recommend Dealer
Yes
Employees Worked With
Joseph Urse
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Mountaineer Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

June 27, 2025

smooth process to have the van serviced. the staff was nice and professional and met our needs More

by cynthiaalexbarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Mountaineer Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

June 25, 2025

Jillian was excellent, however it took way too long for the work to be done. I’m not seeing any improvement in the alignment! I also noticed every person waiting on their vehicle was called out for a con More

by aussiehall1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Mountaineer Honda responded

Thank you for this positive feedback on your experience working with Jillian. We're very sorry to see that you didn't have the best experience with the rest of the dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

June 21, 2025

The service department staff were courteous and the maintenance work on my Honda Ridgeline was performed in a timely fashion. More

by SGTPEPR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Mountaineer Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

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