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426 Reviews of Mountaineer Honda - Service Center
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May 02, 2025
Quick response to my need for service that day, my tire had a slow leak. The service department was able to accommodate my need quickly. had a slow leak. The service department was able to accommodate my need quickly. More
by kerri.smith42493
Verified CustomerEmployees Worked With
April 30, 2025
Just purchased a battery 2 years, 1 month ago. Was to the dealership about two weeks ago to have work done on car and it was indicated my battery was low. I came back to let them test battery ag Was to the dealership about two weeks ago to have work done on car and it was indicated my battery was low. I came back to let them test battery again, and a new battery was put in with no charge as battery was under warranty. More
by JUSTDISPATCHN4U
Employees Worked With
April 30, 2025
I would never recommend Mountaineer Honda to none I know ever I my life. I can’t stand this company. They sold me a lemon vehicle knowing it was garbage!! I have had nothing but trouble non stop out of it ever I my life. I can’t stand this company. They sold me a lemon vehicle knowing it was garbage!! I have had nothing but trouble non stop out of it since buying it from them. More
by wv9mom
April 30, 2025
I will never take my vehicle back to Mountaineer Honda ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Pa ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Passport in for my free oil change and was surprised with the information that it was time to do a bunch of other stuff to the car that cost me around $535. It would have been nice to know that before I showed up that morning. I told them that the rotors seemed warped and the vehicle only had 14,000 miles on it. They looked at it while they rotated the tires and informed me that all 4 rotors had hot spots on them. I was then told that it was my fault and the warranty didn’t cover my bad braking habits. I am a very good driver with no tickets and I teach a course to special ed teenagers to help them pass their permit test. I think I know how to drive. I googled reasons why rotors would have hot spots at 14,000 miles and there were many reasons and only one of them was riding the brakes. I did get a call the next week day from the service dept checking on my service and I told them I wasn’t happy. I was then called by the manager of the service dept. He informed me I could have hit a pothole and messed up all four rotors. I didn’t. He did say he would change the rotors for free but I’m not going to bring the car back there, ever. I don’t trust them. How do I know they will change them? How do I know the next rotors won’t be junk like the first batch? Honestly, there is a dealer we’ve dealt with many times that has never done us wrong, who’s service dept has never done us wrong either, but I don’t want a Dodge. More
by mmriscin
April 30, 2025
Thank you for your help in getting us back on the road after being stranded on our roadtrip south. after being stranded on our roadtrip south. More
by z.breiter
Employees Worked With
April 30, 2025
Jillian is always friendly, knows her job and very accurate about service times. She's a keeper!! accurate about service times. She's a keeper!! More
by bruceh6147
Employees Worked With
April 29, 2025
The best service department in Harrison and surrounding counties! Fast service. I didn't have to waste my entire day there. Very friendly and listens to the customer concerns. Knowledgeable. They know counties! Fast service. I didn't have to waste my entire day there. Very friendly and listens to the customer concerns. Knowledgeable. They know their Hondas and all about them. More
by CHRISTI.YOST
Employees Worked With
April 28, 2025
Had my sonar recalibrated and had my driver side seat belt looked at all in all good turn around time and done in a timely manner belt looked at all in all good turn around time and done in a timely manner More
by ramblinman1991
Employees Worked With
April 28, 2025
Jillian is amazing and I enjoy working with her when I am in for service. in for service. More
by jkinnama
Employees Worked With
April 28, 2025
Excellent service. All staff were courteous and kept me informed abut the progress of service on my vehicle. All staff were courteous and kept me informed abut the progress of service on my vehicle. More
by LINDA.S.SANDERS
Employees Worked With
