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Mountaineer Honda - Service Center

Bridgeport, WV

4.8
483 Reviews

483 Reviews of Mountaineer Honda - Service Center

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October 04, 2024

They did our oil change and tire rotation for free, we had them both lifetime free with Urse. Disappointed they will not continue this free service but understand why. They did adjust my wife's headligh More

by MBROVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Mountaineer Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

October 04, 2024

Need to put better snacks and drinks in the service waiting area! Remodel the service waiting area for more and better seating. More

by davidebright
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Mountaineer Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? Thank you for your time, and hopefully, we can get some more detail and address your concerns. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

October 04, 2024

Jillian was courteous, knowledgeable and professional. Did not interact personaly with service dept., but issues with my vehicle were taken care of. More

by JCOUGH4083
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Mountaineer Honda responded

We are very happy to hear Jillian provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

October 04, 2024

The service was very quick and I was able to get in on my day off which was perfect. More

by catiecat2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Urse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Albright
Oct 05, 2024 -

Mountaineer Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

October 02, 2024

The team was respectful and responsive and kept us informed during all the services and repairs! More

by JI_ISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Urse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Albright
Oct 02, 2024 -

Mountaineer Honda responded

Thank you for choosing Mountaineer Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

September 30, 2024

in AND OUT QUICK Did not like screen blodking view of vehicle being worked on Jim More

by jsjarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Slater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DID NOT LIKE SCREEN WHERE COULD NOT SEE CAR BEING WORKED ON., Jason Albright
Sep 30, 2024 -

Mountaineer Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

September 30, 2024

Jillian has helped me with new vehicles and service for several years; Great Company. Will keep coming back. Thanks for help!!! More

by crh206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Mountaineer Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jillian here at Mountaineer Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

September 29, 2024

Mountaineer Honda made my experience of changing lease vehicles a very pleasant and smooth one. More

by jennifer.lay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Urse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Odell , Bryan Fato, Jason Albright, Dennis Cochran
Sep 29, 2024 -

Mountaineer Honda responded

Jennifer, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

September 27, 2024

Good and quick service. Have been here before. Convenient location and quick and friendly service. More

by wvsawwhet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Mountaineer Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

September 27, 2024

Very disappointed. We purchased our CRV from Urse Honda with a lifetime oil change. We went in only to find that they will only honor it one time and that’s it! Next More

by TJOHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Mountaineer Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

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