Mt. Ephraim Chrysler Dodge

Great Service Always greets you with a smile, explains the work to be done, and the work is always done when promised and done correctly. This is the only Dealer Always greets you with a smile, explains the work to be done, and the work is always done when promised and done correctly. This is the only Dealership I go to Because of Joe Giunta the Desk manager . More

No respect for the customer This dealership has no respect for their customer. I bought a new vehicle here. They regularly call me on my cell phone. I have repeatedly asked them This dealership has no respect for their customer. I bought a new vehicle here. They regularly call me on my cell phone. I have repeatedly asked them not to call again and they say they won't but another couple weeks go by and again they call. I will not be purchasing another vehicle here regardless of price or product. More

Excellent service! They are an honest repair shop that I trust and I will only bring my car here for future repairs. They also provide coupons (by mail) to help lower the cost. trust and I will only bring my car here for future repairs. They also provide coupons (by mail) to help lower the cost. More

On 3/14/14 from the Dodge Parts Center entrance too the pay window, they were all were excellent. Even before this Survey. I have a 2012 Dodge Caravan II and it is my responsibility to make sure my investe pay window, they were all were excellent. Even before this Survey. I have a 2012 Dodge Caravan II and it is my responsibility to make sure my invested vehicle is up to date or close to service dates. Mount Ephraim Dodge in Mount Ephraim, NJ sends me friendly reminders either by phone call or mail. If the Staff ever had or have their own bad days, I wouldn't know. We are in 2014 and I still get high reviews about my invested Dodge Caravan II. Great Team work. Thank you, Wayne More

I FOUND THE CAR WITH THE OPTIONS I WANTED, ALSO WAS VERY PLEASE WITH THE SALESPERSON. I WAS VERY SURPRISE, THEY MADE ME FEEL VERY COMFORTABLE, AND I ENJOYED THE EXPERIENCE. ALL QUESTIONS WHERE ANSWERED BY PLEASE WITH THE SALESPERSON. I WAS VERY SURPRISE, THEY MADE ME FEEL VERY COMFORTABLE, AND I ENJOYED THE EXPERIENCE. ALL QUESTIONS WHERE ANSWERED BY MY SALES PERSON. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO FAMILY AND FRIENDS. THANK YOU More

I purchased a used car from this place on in May of 2013. Upon me pulling into my apartment building, my engine light went on and I noticed that one of my daytime headlights wasn't functioning as well. I cal Upon me pulling into my apartment building, my engine light went on and I noticed that one of my daytime headlights wasn't functioning as well. I called the next day and set up an appointment to bring it it in. So I brought it in, they ordered the light and ran a scan on the car for the engine light. They told me it would be a few days for the headlight, and they had to order a replacement part so the engine light would go off. When the parts came in, I took the car in to get it fixed. Yes they fixed the headlight and apparently installed a new part for the engine light, but when I was pulling into my apartment building again, it came on. So I called and scheduled an appointment (again) for this engine light which has been on since I bought the vehicle (it's been a solid three weeks by now). I bring it in and wait for them to "run a text" on it. An hour or so later they pull me from the waiting room to tell me that I have to leave the car there overnight because their computer can't get an accurate read because I brought the car in "hot" and it would have to be hooked up to their diagnostics computer "cold" so it could get an accurate read. So I leave it over night, they do their thing with the computer and then call me and say they have to order a new computer for MY car. I came in that night to pick up my car because they said I could, but when I showed up, it wasn't put completely back together and the service people were gone for the night, and they couldn't let me take it because of liability reasons. I STILL HAVE NOT RECEIVED THE COMPUTER PART THAT THEY "ordered". It's almost a year now and my engine light is still on, and last Friday 3-21-14 my car wouldn't start, even with a jump by two separate tow truck drivers. I had to get it towed to the dealership. I left my keys with a note of everything that's happened and my phone number. That was FIVE DAYS AGO, yet I still haven't received a phone call from the dealership acknowledging my car being there. I've since called corporate and they've opened a "case file" for me (although my "Case worker" has been outsourced). If nothing comes of this, i'm taking my invoice papers to Kimmel and Silverman and filing Lemon Law. I've had my car in 3 or more times for the same problem and it's NOT been resolved. I may even go to the local Philadelphia News and let them know of the LACK of customer service that goes on here. I JUST WANT THE CAR IN PROPER WORKING ORDER LIKE IT SHOULD HAVE BEEN SINCE THE DAY I PURCHASED IT FROM THEM! I have to take my hand-capped mother and father (Vietnam vet) to doctor and physical therapy appointments a few times a week, and the SUV I bought was great for this. It sat high up and it is easier for them to get in and out of, plus plenty of room for their walker, walking cain and scooters. NOW i'm left with a 4 door rent -a -car that sits far too low to the ground and they have aches and pains from this. I'm sure Mt. Ephraim Dodge could care less, but this is being put out there so YOU might not make the same mistake in buying a faulty car from them, and wasted your time trying to get it fixed. More

I give this dealership 5 stars, I have bought 3 Chargers from them and a pick up, the sales people are very kind and helpful not pushy at all, and the Finance man works very hard to get you where you need from them and a pick up, the sales people are very kind and helpful not pushy at all, and the Finance man works very hard to get you where you need to be for payments. I have referred many people to them and will continue to do so. I will always deal with Mt Ephraim Dodge great service. More

They were very down to earth and listened to our needs and aprhensions. I need a wheelchair for my child and needed to see how stow and go seating worked along with how much room is in the car. They did e and aprhensions. I need a wheelchair for my child and needed to see how stow and go seating worked along with how much room is in the car. They did everything I needed to make sure this was going to work for us. More

My husband and I looked at 2 other Dodge dealers in our area, and one was wonderful and the other not so much. We went to Mt. Ephraim Dodge, knowing what we wanted. Spoke to Grant, he is very personable, area, and one was wonderful and the other not so much. We went to Mt. Ephraim Dodge, knowing what we wanted. Spoke to Grant, he is very personable, and he found a Durango that was near our list of wants. Actually the Durango was more than we actually wanted. They worked with us, and we ended up leasing a 2014 Durango, for more Truck and less money than we anticipated. Kudos to Mt. Ephraim Dodge, so happy with my truck and my monthly payments!! More

My buying experience at Mt. Ephraim Dodge and Robert Forrest was fantastic. I told him what I wanted to spend for a vehicle, there was no haggling. He showed my the vehicles that I described I was inter Forrest was fantastic. I told him what I wanted to spend for a vehicle, there was no haggling. He showed my the vehicles that I described I was interested in purchasing. We settled on a price very quickly. I was in and out the door in less that 3 hours. I would absolutely consider doing business with Robert and Mt. Ephraim Dodge in the future. More