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Arroway Chevrolet Cadillac - Service Center
Mt Kisco, NY
18 Reviews
18 Reviews of Arroway Chevrolet Cadillac - Service Center
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February 07, 2020
zero customer service and professionalism Called one day ahead to make a reservation for service. I was told over the phone it would be 1 hour of labor ($145) for a diagnostic fee but when I g Called one day ahead to make a reservation for service. I was told over the phone it would be 1 hour of labor ($145) for a diagnostic fee but when I get there the guy tries to pull a quick one on me and says it will be 2 hours of labor. I requested a diagnosis and a report and the guy says to me "you want my guys to do the all the work then I expect them to get paid"... xxx ? was i asking them to do it for free? Didn't appreciate the guy's tone, no professionalism or sense of customer service. I have been a cadillac owner for years but if this guy is representative of how the company operates then i will gladly take my business elsewhere. After this experience I have a huge distrust for dealerships. More
by samsungt180
Employees Worked With
Joe Nuccio
August 05, 2019
Unacceptable I am not really a person to complain, if anything i give anyone the benefit of the doubt. i usualy go to Mt.Kisco cadilliac to get my usual changed or I am not really a person to complain, if anything i give anyone the benefit of the doubt. i usualy go to Mt.Kisco cadilliac to get my usual changed or any repair. Unfortunately i had an issue back in January which was claimed resolved and fixed. I come back June with the same issue if anything even worse , they apologized and said they will fix the issue. I am currently now 1month with no car, i fully understand the policy of the loaner cars , but really 1 month and Mt.Kisco couldn’t accommodate a loaner car . i love the staff but unfortunately i will no longer be using them Thank you More
by Sarevalo20
Employees Worked With
Matt Gaynor
June 08, 2019
Service Department The service I needed for my Cadillac XT5 was impeccable. Kevin Feldman, service writer, followed through with all my needs and made sure everything wa The service I needed for my Cadillac XT5 was impeccable. Kevin Feldman, service writer, followed through with all my needs and made sure everything was taken care of, as I impressed with his attention given to the vehicle. I highly recommend this dealership to anyone looking for a great sales team and a super fantastic service department. More
by Johnleaf140
Employees Worked With
Kevin Feldman, Greg Melito, Lauren Murphy, Gavin Slattery
November 07, 2017
Very satisfied I was very pleased with the service and waiting room accommodations. My only minor issue was when my Tahoe was ready to be picked up, it wasn’t where I was very pleased with the service and waiting room accommodations. My only minor issue was when my Tahoe was ready to be picked up, it wasn’t where the service mgr said it was. It was difficult to find where on the lot it was placed. The Service manager and I literally covered 3/4 of arroway’s campus looking for it. As a side note, one of my tires’ appeared to be losing air and the service department did an inspection on the tire not finding anything wrong. I highly appreciate the honesty since bringing the car to a local service station would likely result in a dishonest conclusion. I thank you Arroway Chevy. More
by Jkettner
Employees Worked With
Was sure who serviced me.
November 06, 2017
Routine Service Visit I have known Gavin for years over many vehicles and can always count on him for service advice and prompt turnaround. John Drake JPI Inc. I have known Gavin for years over many vehicles and can always count on him for service advice and prompt turnaround. John Drake JPI Inc. More
by JRD175
Employees Worked With
Gavin Slattery
November 03, 2017
Service department Made an appointment for an inspection and routine maintenance .Was told it would be about and hour and one half to complete. Job was finished in an h Made an appointment for an inspection and routine maintenance .Was told it would be about and hour and one half to complete. Job was finished in an hour 20 minutes. The Silverado came back clean with the tires rotated and inspection completed. The service department when I arrived greeted me and was very professional in their work...I'll be back!,,Thanks again. More
by clasicrok
Employees Worked With
Lauren Murphy
October 31, 2017
hospitable. Vinny I also like to give a shout out to the employee who stopped cleaning the tables in the waiting area to warm my personal coffee in the microwave. TH I also like to give a shout out to the employee who stopped cleaning the tables in the waiting area to warm my personal coffee in the microwave. THAT'S Service! More
by jonny
Employees Worked With
Vinny Laurita
October 24, 2017
Service Experience I was pleased with the prompt, courteous service I received during my last visit. The customer service representatives explained what was needed in an I was pleased with the prompt, courteous service I received during my last visit. The customer service representatives explained what was needed in an easy to understand manner and we're very helpful. More
by Darlene Huszar
Employees Worked With
Vinny Laurita
