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Mtn. View Ford
Chattanooga, TN
2,166 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,166 reviews
May 28, 2016
Wonderful sales experience I bought a 2016 Ford Focus SE with sport package. Loved my whole experience. After having my first car totaled in February, mtn view made my whole e I bought a 2016 Ford Focus SE with sport package. Loved my whole experience. After having my first car totaled in February, mtn view made my whole experience worth while. Thanks to John Goodwin, Shaun Kessler ,Doug Cawood, and Jason rose! More
by Leesnell91
Employees Worked With
John Goodwin, Shaun Kessler, Doug Cawood, and Jason rose
May 24, 2016
Excellent dealership. I just purchased an SUV form Mountain View Ford. Rodney Grimes did an excellent job. He worked nonstop to make sure we got the vehicle we wanted at th I just purchased an SUV form Mountain View Ford. Rodney Grimes did an excellent job. He worked nonstop to make sure we got the vehicle we wanted at the price we wanted. Excellent all around experience. More
by Borski
Employees Worked With
Rodney Grimes
May 24, 2016
Great customer service from salesman EJ Bailey I have never had such great customer service from a salesman like I did from EJ Bailey your salesman!!! He helped us in so many ways explaining ever I have never had such great customer service from a salesman like I did from EJ Bailey your salesman!!! He helped us in so many ways explaining everything to us!!! He is an asset to Mtn View Ford!!!! Also Logan was so nice great job guys!! I will refer my family and friends to you!!!! Thank you:-) More
by Stylints59
Employees Worked With
EJ Bailey
May 23, 2016
Exceptional Sales Experience My husband and I have been purchasing vehicles for over 40 years. This dealership, by far, has the most professional and dedicated staff that we hav My husband and I have been purchasing vehicles for over 40 years. This dealership, by far, has the most professional and dedicated staff that we have every experienced. We highly recommend this facility to everyone More
by rkh6441
Employees Worked With
Rodney Grimes Logan Watson
May 21, 2016
Service department Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Ca Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Called thurs couldn't do till Monday. Come on!! Hire some people. More
by Needs oil change
Employees Worked With
Sarah
May 20, 2016
great experience Dealt with Corey Stinnett, usually deal with Rodney Grimes, but was his off day. Both are Great. Smooth Transaction. Thanks Chad Akins, for helping ma Dealt with Corey Stinnett, usually deal with Rodney Grimes, but was his off day. Both are Great. Smooth Transaction. Thanks Chad Akins, for helping make a great experience. More
by Hopsing Johnson
Employees Worked With
Corey Stinnett, Chad Akins
May 13, 2016
No pressure good knowledge of products Not a lot of pressure from sales staff No daily phone calls or emails Jamie Parks got an Explorer from another dealer For us to look at before we p Not a lot of pressure from sales staff No daily phone calls or emails Jamie Parks got an Explorer from another dealer For us to look at before we purchased More
by Robert
Employees Worked With
Corey Stinnett
May 13, 2016
Difference in Opinions Couldn't have got a better deal and service. Craig stuck with me until way after closing helping me get my deal through. Oh boy, I was tired but he Couldn't have got a better deal and service. Craig stuck with me until way after closing helping me get my deal through. Oh boy, I was tired but he wasn't. He was energetic and running back and forth. He even filled my tank up with gas and had my car freshly washed the next day. At the end of the night, I walked away with a shiny new Ford Focus. It is so cute. He was so nice, friendly, and strictly professional. The diversity in that business is awesome. You don't find that everywhere, I love Mountain View Ford and will tell everyone that I know to do business with them. Props to Craig! More
by cking1951
Employees Worked With
Craig Beckler
May 11, 2016
Wonderful Dealership James Stallings was our Salesman, He went above & beyond for us.... He found us exactly what we wanted. Not only him but Mr. Kessler and another sales James Stallings was our Salesman, He went above & beyond for us.... He found us exactly what we wanted. Not only him but Mr. Kessler and another salesman. They knew my husband was out of town and went the extra mile to make our deal complete. I'd rate this experience a 100% ??. Frank & Penny Hayes More
by PennyH
Employees Worked With
James Stallings, Mr, Kessler and another sales rep.
May 10, 2016
Salesman kind; vehicle with immediate issues Rodney was very kind, but within 5 hours of purchase, check engine light on, and truck ran terribly. After it was towed to them at my expense, they t Rodney was very kind, but within 5 hours of purchase, check engine light on, and truck ran terribly. After it was towed to them at my expense, they took it back and repaired it. Three days later check engine light back on. Mtn View offered for me to bring it back in and they would repair it IF it related to the first issue they repaired. Decided not to take truck back in; will deal with it on my own. That would have been 2 out of 5 days I was without the vehicle d/t repairs. My son has purchased 2 used cars @ Mtn View, and my son in law just bought a new truck there. They were shocked at our experience. We had even purchased a nice used car there in the past. I am disappointed in my experience there this time and won't go back. I feel like they should have gone over truck engine better before "as is" sales on it. More
by weespot414
Employees Worked With
Rodney
