Mtn. View Ford

Not told about fees upfront, and incomplete services. Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrai Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrain Warranty and my service rep Joe confirmed it was. I explained to him that I just wanted to get an estimate for the cost of any repairs that would not be covered under warranty as I did not have a lot of money to spend for repairs at the moment. The service rep assured me that he understood and that they would look at it and let me know what they found the following day before lunch. I called the next day around 1:00 because I had not heard anything. Joe said that the techs had just gotten back from lunch and that it had not been looked at yet. He finally called a little before 5:00 to let me know that I had several cracked spark plugs, the cylinder 1 coil was bad, and he recommended replacing the cracked plugs and the bad coil as well as doing an oil change, tune up, and induction service totaling $847. I told him that I couldn't afford that right now and that I would have to figure something else out about getting it fixed and I told him I would come back and pick it up and he said okay. When I went in the next day to pick it up I was informed for the first time that I owed diagnostic fees totaling $138.21. I was never told about the fee if I had I wouldn't have brought it in. I asked to speak to the Service Manager Todd Landers at which time I was told that he was unavailable and that he would be calling me but that I would have to pay the fees to pick up my truck and that he would be the one to adjust or refund any fees. I took the truck to another certified repair facility where I was shown that not only did I not have several cracked spark plugs but that they had never been removed and inspected. The coil boots were still sealed and had to be pried on to even get to the plugs that they supposedly looked at. I finally spoke to Todd Landers later the following week and explained everything to him and offered to bring the plugs in to show him. He declined and said that there was no way for him to prove that the spark plugs had or had not been inspected and he stated that there was nothing that he could do. More

Wonderful Salesman in Wes Miller!!! Wes answered all our questions and help in every way possible. Mountain View Ford made a Ford Man out of me! Logan Watson was also very helpful in exp Wes answered all our questions and help in every way possible. Mountain View Ford made a Ford Man out of me! Logan Watson was also very helpful in explaining our choices! More

Great Service and Knowledgeable Sales Staff The sales staff at Mountain View Ford was a pleasure to do business with - particularly John Goodwin. I recently purchased a 2015 Lincoln MKC and was The sales staff at Mountain View Ford was a pleasure to do business with - particularly John Goodwin. I recently purchased a 2015 Lincoln MKC and was very pleased with both the vehicle and the experience. Thank you John! More

Good experience! I'd recommend this dealership to any looking for a pretty good deal. They allowed me to test drive 2 cars for the night. This opportunity made all the I'd recommend this dealership to any looking for a pretty good deal. They allowed me to test drive 2 cars for the night. This opportunity made all the difference for me in deciding to purchase a car. They were very helpful and very patient. More

"My review was deleted so I am adding new one! BAD DEALERSHI I have received a quote from a dealership here in Birmingham about the work that has to be done on my truck after purchasing from this dealership. Bef I have received a quote from a dealership here in Birmingham about the work that has to be done on my truck after purchasing from this dealership. Before purchasing the truck the dealership replaced the Cam phases but failed to complete the job by replacing the timing chain, water pump and hoses which will coast me around 1,900.00 total to replace. MAKE SURE WHEN YOU BUY YOU SIGN AN AGREEMENT TO GET THE VEHICLE CHECKED OUT BY A DIFFERENT DEALERSHIP. Do NOT make my same mistake. THIS DEALERSHIP WILL NOT HELP YOU OUT OR RETURN YOUR PHONE CALLS! More

Nice people to do business with I was fairly treated. I know what is best for me and my family. The dealership worked with me to find a car that satisfied my needs as well as a price I was fairly treated. I know what is best for me and my family. The dealership worked with me to find a car that satisfied my needs as well as a price that was fair to all. Both the trade-in allowance and car cost were more than fair. I am thankful to continue my relationship with Mtn. View Ford. More

New F150 Corey Stinnett was efficient and lowpressured. New the options and vehicles well. Business person (Logan) quick efficient check out. Quickly arrived Corey Stinnett was efficient and lowpressured. New the options and vehicles well. Business person (Logan) quick efficient check out. Quickly arrived at financial deal. Overall excellent experience. More

Sunset Orange or Ruby Red! My wife and I had been looking for a replacement for her 1996 Jeep Grand Cherokee and decided to stop in and check out the new Ford Escape at Mountain My wife and I had been looking for a replacement for her 1996 Jeep Grand Cherokee and decided to stop in and check out the new Ford Escape at Mountain View Ford. Our sales representative, John Goodwin, explained the different option packages, rebate incentives and the advantages and disadvantages between purchasing and leasing. After much deliberation on color, options and payments we decided on leasing a beautiful Red 2016 Ford Escape SE. Thanks John for your patience and professionalism in making this decision easy and accommodating for all of us Thanks..... Charles and Celia More