Mtn. View Ford

Great experience I cannot say enough great things about my experience with this dealership. I could not ask for more. We will definitely be back in the near future for I cannot say enough great things about my experience with this dealership. I could not ask for more. We will definitely be back in the near future for another vehicle. More

Excellent customer experience Saw a auto listed on internet.Contacted dealer. Met with Kenny Epple, Have nothing but good things to say. Very nice, professional, and answered all m Saw a auto listed on internet.Contacted dealer. Met with Kenny Epple, Have nothing but good things to say. Very nice, professional, and answered all my questions and concerns. Would Definitly use Mountain View again, especially with Mr. Epple. P.S. Stay away from the Decalf coffee, not so good! More

Purchase experience Kenny Cone may be one of the best automobile salesman in the southeast. He is very accommodating, very knowledgeable about his product, and will do an Kenny Cone may be one of the best automobile salesman in the southeast. He is very accommodating, very knowledgeable about his product, and will do anything within his ability to make your buying experience a pleasant one More

Great experience I had a great experience purchasing my Focus at Mt. View Ford. Zach helped me with everything I needed to purchase this vehicle and the process went I had a great experience purchasing my Focus at Mt. View Ford. Zach helped me with everything I needed to purchase this vehicle and the process went very smoothly. More

Service Dept This is the worst place ever to bring your car set up an appt it was a month away then dropped off car off 3 days later still have not looked at my ca This is the worst place ever to bring your car set up an appt it was a month away then dropped off car off 3 days later still have not looked at my car it never was looked at people were rude had oil change left cap off under the hood and was driving down the road the oil was spraying out all over motor they said sorry and had to keep my car again to clean motor and new oil change never again will I buy for I will have my car fixed and trade for a dodge as soon as there done with More

Not told about fees upfront, and incomplete services. Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrai Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrain Warranty and my service rep Joe confirmed it was. I explained to him that I just wanted to get an estimate for the cost of any repairs that would not be covered under warranty as I did not have a lot of money to spend for repairs at the moment. The service rep assured me that he understood and that they would look at it and let me know what they found the following day before lunch. I called the next day around 1:00 because I had not heard anything. Joe said that the techs had just gotten back from lunch and that it had not been looked at yet. He finally called a little before 5:00 to let me know that I had several cracked spark plugs, the cylinder 1 coil was bad, and he recommended replacing the cracked plugs and the bad coil as well as doing an oil change, tune up, and induction service totaling $847. I told him that I couldn't afford that right now and that I would have to figure something else out about getting it fixed and I told him I would come back and pick it up and he said okay. When I went in the next day to pick it up I was informed for the first time that I owed diagnostic fees totaling $138.21. I was never told about the fee if I had I wouldn't have brought it in. I asked to speak to the Service Manager Todd Landers at which time I was told that he was unavailable and that he would be calling me but that I would have to pay the fees to pick up my truck and that he would be the one to adjust or refund any fees. I took the truck to another certified repair facility where I was shown that not only did I not have several cracked spark plugs but that they had never been removed and inspected. The coil boots were still sealed and had to be pried on to even get to the plugs that they supposedly looked at. I finally spoke to Todd Landers later the following week and explained everything to him and offered to bring the plugs in to show him. He declined and said that there was no way for him to prove that the spark plugs had or had not been inspected and he stated that there was nothing that he could do. More