Mtn. View Ford

RUN FAR RUN FAST DON'T LOOK BACK I visited this dealership with my wife to purchase a new car. After speaking with the salesman Doug Rector, we look at several models and made a decis I visited this dealership with my wife to purchase a new car. After speaking with the salesman Doug Rector, we look at several models and made a decision on a 2016 Ford Fusion. After doing the credit app the salesman asked if I could co sign the loan. I stated yes I could and he asked to pull my credit. Before giving my permission to do so, I asked him NOT to broadcast my credit application to multiple lenders for 2 reasons. 1) I only want to work with Ford Motor Credit and if they could not do the deal with FMC I would utilize a bank I had done business with before. 2) I am in the market for a new home and needed to keep my credit file as clean as possible. "I understand" was Doug's reply to me. I let the pull my credit, BIGGEST MISTAKE EVER! After telling me they could not get it done with FMC I left the dealership. I was content that I was leaving with the understanding they only looked at FMC. WRONG!!! When I went to my secondary lender I found out that the Mountain View Ford staff COMPLETELY ignored my request and had sent my credit app to 6 different lenders to the tune of a 35 point deduction on my overall credit score. These people were asked to do a certain thing and work within the guidelines set by a customer, they did not!!!! It is obvious that the people at Mountain View Ford in Chattanooga TN are concerned only about a sale. I understand that, of course, that's why they are in business. However when the sale and collecting a commission is more important than treating the customer fairly, then there is something wrong with that business model. After bring the issue to the attention of the staff, I was passed from extension to extension to extension never really getting anyone on the phone. When I did get an answer it was from a less than intelligent individual and then all they had to offer was excuses. These people have NO scruples whatsoever, RUN FAR, RUN FAST. RUN FASTER, get away and stay away from this dealership, it is FILLED with un-friendlies!!!! More

Purchase of a new vehicle. Outstanding Experience!!! Kenny Cone was extremely friendly and knowledgeable on the Explorer we were interested in. I checked with another Ford dea Outstanding Experience!!! Kenny Cone was extremely friendly and knowledgeable on the Explorer we were interested in. I checked with another Ford dealer on pricing. I came back to Mt View Ford and Kenny Cone because I felt he was more concerned about my obtaining the car I wanted. Kenny represented the Mtn View staff in an outstanding matter. Jim Boone More

New car Craig was very helpful in helping me obtain a new car! I had an issue with my credit report and he found a way to fix it! I originally wanted a silver Craig was very helpful in helping me obtain a new car! I had an issue with my credit report and he found a way to fix it! I originally wanted a silver used car but picked out a used black Ford focus! In the end I was approved thru Ford for a brand new silver Ford focus! Due to the credit issue it took longer and Craig stayed on top of every thing even the finance man Jason found a way to allow me to get my car that day with the limited amount of money I had to put down! Everyone was so nice thank you for helping me . More

Doug was the best ever! Purchased a 2008 Ford Expedition from Mountain View. The dealership should be happy that Doug Rector is on staff. He went the extra mile to make sure Purchased a 2008 Ford Expedition from Mountain View. The dealership should be happy that Doug Rector is on staff. He went the extra mile to make sure my experience was nothing short of exceptional. Couldn't be happier with my purchase! More