
Mtn. View Ford
Chattanooga, TN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Poor experience buying a used vehicle from this dealer!!! Found a used vehicle in an online search and called to make sure they had it and we could come look at it. We get there to look at the vehicle and th Found a used vehicle in an online search and called to make sure they had it and we could come look at it. We get there to look at the vehicle and they can't find it. Finally they find it and it is being serviced, so we can't look at it. Why did they not already have it serviced before they listed it for sale? We had to leave and come back later. So we go back and end up making a deal on the vehicle. We specifically told the salesman we wanted both our names on the title with an "or" and he was writing things down on paperwork that he passed on to the finance guy. The finance guy never asks us anything about how we want the title so we assume he has it right. We get the title and it only has one name on it, so we call the dealer and they say it is our fault for not telling the finance guy, even though we repeatedly told the salesman and he wrote it down, but I guess that means nothing at this dealer. They were not willing to try and fix this. While we were there we asked if they had a second set of keys to the vehicle, the salesman did look for a second set but could not find any. When we get home I find the previous owners name and phone number so we call him and ask if he turned in a second set of keys. He did turn in a second set of keys but the salesman he gave them to did not turn them into the dealership and he was away from work for several days. We asked the salesman to call us when they could locate the keys but they did not call. My wife had to keep calling back and finally her persistence paid off and they found the keys, but that meant another 30 minute drive back to the dealership for something they should of given us in the first place. Ok, now two weeks goes by and we are wondering where the new tag for our vehicle is? Then the salesman called us and says that they have not applied for the new tag because they did not run the vehicle through emission testing. It took them two weeks to realize that they had not run the vehicle through the required emission testing and they had not followed up and applied for the tag? They did not care about any of this, they said we needed to bring the vehicle back to them so they could run it through emissions but offered us nothing for our time and trouble. My wife told them she was not driving all the way back down there and having to wait around for them to run it through emissions, which they should of done before they sold the vehicle to us in the first place. She took it through emissions herself and they had the gall to say if she we come by the dealership they would give her the 10 dollar emission fee, what a joke. So finally we think we are done with them, but no, they say that they need a copy of the emission report and that my wife needs to drive down there and bring it to them. They offered to give her a couple of gallons of gas for her trouble, again what a joke. Why didn't they tell her they needed a copy of the report in the first place, which by the way, the title and tag office gets an electronic report so the copy the dealership wanted was probably just so they could say they did not sell a vehicle that had not passed emission testing. My wife ended up taking a picture of the report and texting it to the salesman, which shows they just wanted it for their records but were not willing to compensate us for our time and trouble to bring it to them. The last problem we had with them was that the temporary tag was about to expire and they had not even applied for our permanent tag, all because of mistakes they had made. Guess what they offered to do? If we would drive down there they would give us a couple of gallons of gas and a new temporary tag. We said don't bother, we will just not drive the vehicle until the new tag arrives. After all these problems we tried to contact the General Manager to see if he was willing to do anything to make this right. They would not let us talk to him and he did not return our call. More
"Five Star Customer Service" We purchased a Ford Explorer. Logan Watson did a terrific job with helping find the perfect SUV that suited our wants & needs - even in red. The cus We purchased a Ford Explorer. Logan Watson did a terrific job with helping find the perfect SUV that suited our wants & needs - even in red. The customer service was 5 star by far. It was a pleasure working with Mountain View Ford. I would recommend them to all of my friends & family. More
Finally found a car dealership that understands customer sa. Looked at every dealership around and there are some very good ones available but chose Mt. View Ford because they were patient and made sure I chose Looked at every dealership around and there are some very good ones available but chose Mt. View Ford because they were patient and made sure I chose the car that was right for me and was totally satisfied with my purchase. I didn't have to haggle on the price as the price was set competitive right from the start. The car was filled up with gas and ready to go. The finance department was easy to deal with and made sure everything was clear before signing. My salesman Mohammed was on the ball, patient and most importantly Honest with me. I will buy from them again and recommend them to my friends. More
Excellent Staff Don Irwin and the many salespeople at Mountain View Ford are first class, and a pleasure to deal with. I highly recommend them to anyone interested in Don Irwin and the many salespeople at Mountain View Ford are first class, and a pleasure to deal with. I highly recommend them to anyone interested in buying a new or used vehicle. More
Excellent !!! Great people to deal with! Made it quick and easy! Chris Yancey did an awesome job dealing me ! Love the new truck thanks guys will definitely use mt Great people to deal with! Made it quick and easy! Chris Yancey did an awesome job dealing me ! Love the new truck thanks guys will definitely use mtn view again! More
Needed help quick Needed a much bigger vehicle asap. Negative equity was hindering me from doing anything. Craig worked out a deal for me and helped tremendously. Thank Needed a much bigger vehicle asap. Negative equity was hindering me from doing anything. Craig worked out a deal for me and helped tremendously. Thanks guys! More
"Purachase of Ford Fusion" Recently purchased a 2016 Ford Fusion from Mtn. View Ford, Mr. Van Nice was the patient salesman who worked with me. He went to great lengths to help Recently purchased a 2016 Ford Fusion from Mtn. View Ford, Mr. Van Nice was the patient salesman who worked with me. He went to great lengths to help me get the car I wanted at the payment I could afford. More
Positive Truck Purchase Experience Couldn't have asked for an easier, truck purchasing experience. They had exactly what we were looking for!! Our salesman was a "no pressure" type w Couldn't have asked for an easier, truck purchasing experience. They had exactly what we were looking for!! Our salesman was a "no pressure" type which was EXACTLY who we wanted to deal with. We will highly recommend Dave Pickett and Mtn. View Ford. More
Had forgotten how bad this dealer is......... I was considering trading in my 2014 Ram. i had gotten it appraised at several different dealerships and with KBB, so I know what it's worth. I made t I was considering trading in my 2014 Ram. i had gotten it appraised at several different dealerships and with KBB, so I know what it's worth. I made the MAJOR mistake of going to Mtn. View Ford today. I have purchased 2 different vehicles here in the 2000's, but had a terrible experience the last time I went here (2012) and basically wrote them off. I really just wanted to check F150 prices, but I let the salesman James assure me he could get me the deal I needed at the payment I needed, so I let them appraise my truck and tell me what they would sell me the F150 I was looking at for. Well, the "assured" deal disappeared pretty quickly. First, I was offered $1,500 - $2,000 less for my trade in than any other dealership I had visited, and the big "Ford discount" I was told about became a whole $4,000 off of a $44,000 truck. And yes, the other vehicles I looked at from other lots were comparably priced vehicles, most more expensive than this Ford. This experience definitely reminds me why I avoided Mtn. View like the plague. I only wish I could score them lower than 1 star on this review. Stay away from here folks, at all costs. More
Most enjoyable car buying experience I have had in 25 years. I found the car I wanted on the website and asked for a price and info online. I was contacted within an hour by Internet Specialist Bethany Carr. She I found the car I wanted on the website and asked for a price and info online. I was contacted within an hour by Internet Specialist Bethany Carr. She was able to give me a price and answered my questions quickly. She told me the car I was interested in was still in transit from the factory and she kept me updated over the next few days about the cars arrival. She set an appointment that worked for my schedule with Sales Manager Doug Cawood. When I arrived at the dealership and met with Doug he introduced me to my Salesman Cory Stafford. Cory was pleasant to speak with and for a young man showed exceptional manners. He made sure all questions were answered and after taking a test drive we worked out a deal for the car and then I met with Finance Manager Chad Akins. Chad was friendly and seemed genuinely interested in making sure that all options for financing where explained clearly. I would definitely recommend Mtn. View Ford and the fine people working there for your next new car or truck. More