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Mtn. View Ford

Chattanooga, TN

4.8
2,196 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,196 reviews

August 25, 2013

I'm the kind of buyer some dealers must dread. I do weeks of research online before I set foot on a lot. No, I'm not going to buy today. My budget? Not your concern - my budget is the lowest price I ca More

by PaulaAtlanta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler, Rodney Grimes
February 16, 2013

Thanks to Lacey & Shaun @ Mtn. View Ford for excellent service today! They took their time with us and made sure that we got exactly what we wanted - a beautiful 2013 Explorer. We will definitel More

by jeri96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey Linebarger
November 07, 2012

I visited the website and requested information on a Ford Focus. I rec'd a reply from Jarett Worley. He called me a few times and I told him we were getting ready to look about a car. He wanted to set up More

by ALRogers
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jarett Worley
Nov 08, 2012 -

Mtn. View Ford responded

Mrs. Rogers, this is Shaun Kesler, Internet Sales Director with Mtn View Ford Lincoln. I would first like to thank you for the review. We accept them all here on our Dealer Rater website. We take the good with the bad. We always use the bad reviews as a learning opportunity to be able to correct things like this so that they don't happen in the future. So that you will know that I am familiar with this particular incident, another mananger came to me on this particular event this afternoon here at Mountain View. He told me that he received a call with a complaint about the way Jarett handled the call. Even before speaking with that manager, I had already spoke with Jarett about the incident. First and foremost, I would like to apologize on behalf of Mountain View. Secondly, I would like to that that is not our common practice as a business and is not how we intend for our salespeople to speak with customers. I can assure you that this matter has been handled internally. That being said, I hope that you can accept my apology on the behald of Mountain View Ford Lincoln and would like to know if it would be acceptable for Jarett to call and speak with you again? If you would, please email me directly at shaunkesler@mvford.com. You can even call me at my desk if you like at 423-763-0335. Regardless of where you purchase your next vehicle, we want to at least have the opportunity to make the situation from earlier today right. It is not excuse, but sometimes things kind of do not flow as we would like for them to in the workplace. I think that can be said for any of us. When that happens, frustration can build up and sometimes it can lead to confrontation. I can assure you that is not the norm and will not be how future calls are handled. Please reach out to me via email or phone when you can. I will try to call you tomorrow. Thanks! Shaun Kesler shaunkesler@mvford.com 423-763-0335

Nov 08, 2012 -

ALRogers responded

I have received a response from Shaun Kesler, Internet Sales Director at Mtn View Ford. Mr. Kesler has spoken with Jarett Worley about our phone conversation. I am satisfied with how this situation has been handled and appreciate the prompt response. Based on the prompt response and an apology from Mr. Kesler, I am changing my feedback to positive for this dealer.

Nov 08, 2012 -

Mtn. View Ford responded

Thank you for taking the time to speak with me early this morning and again around mid day. I appreciate you understanding and taking the time to come back on here and post in an open forum. We take our reputation seriously and always do our best to respond to customer concerns immediately. Everything has been handled from our end. :-) Once again, we appreciate your understanding. Thanks for your time. Keep my contact information for the future if I can ever be of assistance for sales OR service. Thanks again! Shaun Kesler shaunkesler@mvford.com

May 09, 2012

this has been the worst dealership ever. I didn't buy from them and I would not recommend anyone ever. I had a wonderful experience with Mtn View Nissan. More

by wpeople
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
grimes
May 08, 2012

While we did not purchase a vehicle we had a pleasant experience with Mtn. View Ford. Dave Pickett returned my emails after hours on Sunday and was very laid back and professional. No high pressure and d More

by sturm1022ruger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pickett and Doug Cawood
January 05, 2011

My husband and I went to purchase a 2011 Ford Explorer.. We were very pleased with how Mr. Kesler helped us with that purchase. When we had a question, he was very detailed in his response. He also took tim More

by epm814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler
December 07, 2010

Recently purchased a new 2010 F-150. I traded in 2 vehicles and feel as though I got a fair price for them. I was hoping for something a little more aggressive than what I actually received for trade More

by chubbard74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
November 16, 2010

DAVID BRUNNER IS FANTASTIC. HE KNOWS WHAT I WANT, AND HE KEEPS ME NOTIFIED WITH OUT PRESSURING ME. I FEEL AS THOUGH HE IS FAMIY AND VERY HONEST. THIS IS THE THIRD OR FOURTH CAR WE HAVE BOUGHT FROM MTN VIE More

by marylouhullw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID BRUNNER
November 03, 2010

There are many reasons why I rated this dealership a great rating, but the main reason is that I had a question, not a very important one, just a run of the mill question. I asked the question on my fac More

by cakysmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler
October 12, 2010

I have always been met at the door and promptly ask if I could be directed to someone specific, or if they themselves could help me. Never had to wait for long periods of time for quotes. Never felt pressu More

by missionary24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes, Shaun Kesler, James Stalling
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