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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
2,199 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,199 reviews

April 30, 2022

Very simple process. Easy to close. Finding trucks today is not easy and they found exactly what I was looking for. More

by Vgrizzard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa Coffey, Jim Viola
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Apr 30, 2022 -

Vgrizzard responded

Thanks for all the help.

May 03, 2022 -

Mtn. View Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 27, 2022

John has made buying my truck an easy process. Everyone at the dealership is professional and friendly. If you need a truck, I highly recommend Mt. View Ford! More

by bethkelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gordon, Brandi Conversica, Tamara Fikes
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Apr 29, 2022 -

Mtn. View Ford responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

April 27, 2022

When you buy a vehicle there make sure they don't try to sell you a $6,000 service contract. READ ALL FINANCE papers before you sign. Also, don't let them try to sell you insurance that covers any dents More

by Phillipsandyb83
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
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Apr 29, 2022 -

Mtn. View Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mtn. View Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Sales Manager, Logan Watson, at (423) 756-1331 or loganwatson@mvauto.com at your earliest convenience and we will do our best to make this right.

April 27, 2022

Very nice people, good service, and easy buying experience. I'm very satisfied with my purchase. More

by leecox87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Conversica, Tamara Fikes, Cody Roberts
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Apr 29, 2022 -

Mtn. View Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

April 26, 2022

Entire staff was helpful and attentive. They took care of business in a timely fashion and have followed up after the sale. I recommend them. More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Madron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2022 -

Mtn. View Ford responded

Hi Mike, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 26, 2022

Great experience Amber was wonderful and very patient on helping me find the right truck and couldn’t of asked for a better salesperson More

by TJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Amber Pate
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Apr 28, 2022 -

Mtn. View Ford responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2022

Very smooth process. Chris was not pushy and has followed up a few times to make sure I am happy. More

by Adam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Akins
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Apr 27, 2022 -

Mtn. View Ford responded

Hi Adam, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 26, 2022

Very pleasant experience at this dealership. Jim listened to my needs and helped with the entire process throughout and even followed up after the purchase to make sure everything was satisfacto More

by ndaniels23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Jim Viola
Report | Print
Apr 28, 2022 -

Mtn. View Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 25, 2022

Josh and his team did a awesome job putting us in our New Lincoln Aviator. First Class experience, we will return to Mt View Ford / Lincoln for our next New car purchase. More

by carlusgann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Newman, Tamara Fikes
Report | Print
Apr 27, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 25, 2022

Josh and the whole team were awesome to work with. ..made everything easy and simple! More

by AJ
Recommend Dealer
Yes
Employees Worked With
Josh Newman
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Apr 27, 2022 -

Mtn. View Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Josh and the team here at Mtn. View Ford! Thank you again for choosing Mtn. View Ford, and we hope to see you again soon!

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