Back

Mtn. View Ford

Chattanooga, TN

4.7
2,378 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
Contact Dealership

301 E 20th St

Chattanooga, TN

37408

Directions

By Type

Showing 2,378 reviews

August 22, 2022

Purchased the NV Passenger NV3500 HD from Mtn. View Ford Lincoln and less than 90 days the engine went out. Will not call back or acknowledge the defects that the dealership obviously knew about. More

by jenheat5
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 22, 2022 -

Mtn. View Ford responded

Jen, I can understand why you'd be upset, but if the sales person who sold you the van is no longer employed, why would you arbitrarily pick out Rob Carrillo, who has had nothing to do with you as a customer or the sale, and in doing so damage his online reputation as a new, qualified, highly capable young sales person? Using a screen name also doesn't allow me to do any research concerning your deal, your problems, and work toward an amicable resolution on your behalf. Reach out to me personally and let's investigate further what actually took place. Don Erwin, Customer Relationship Manager, Mtn View Ford - 423-756-1331 ext 3701

Aug 22, 2022 -

jenheat5 responded

I didn't mean to pick out Rob and apologize. I will contact you. again accept my apology. Thanks you

August 22, 2022

Good job by the dealership dealing with the manufacturer’s failure to make the vehicle available in a timely fashion. More

by Jymccoin@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Aug 24, 2022 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2022

Everyone was very polite. Provided so much help with my purchase. Great job you all!! More

by stephenson.vicky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Centers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Conversica, Tamara Fikes
Aug 24, 2022 -

Mtn. View Ford responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 20, 2022

I love the dealer ship but the most of all I love my sales man More

by 1bartenderrainbow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Beckler, Cody Roberts, Kaylie Weems
Aug 24, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 19, 2022

Incredible dealership, a lot of follow up after the sale. They are looking to build a customer base, not a sales deal. Loved working with them. John Greene has been very good at following up. More

by BABob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Mtn. View Ford responded

Hi, we are happy we could make your experience a positive one! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 19, 2022

This is my second purchase with Mountain View Ford and Rob Elliot. The staff is friendly and helpful and the inventory is great. More

by jcrawfordh
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Elliott, Tamara Fikes, Joey Killingsworth
Aug 24, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 19, 2022

Ron was very helpful from start to finish. The car was exceptional clean when I went to pick it up. More

by daniel.passmore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Elliott, Craig Beckler, Kaylie Weems
Aug 23, 2022 -

Mtn. View Ford responded

Hi Daniel, we are happy we could make your experience a positive one! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 19, 2022

Amber Pate was wonderful as was the entire staff. They worked over just to get me what i wanted. I will be back in the future. More

by garyraysanders
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Centers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Conversica, Tamara Fikes, Amber Pate
Aug 24, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

August 17, 2022

Found the truck I wanted online. When I went to look at it johnny was easy to communicate with and wasn’t pushy or judgmental. Overall a Clean and easy experience. Give this man a ra More

by wbchilders5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny McKibben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Sullivan, Brandi Conversica
Aug 19, 2022 -

Mtn. View Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 15, 2022

Gave great advice around choosing our Bronco and getting it as timely as possible. Josh was a huge help and kept us up to date on the progress. Very likely to purchase next vehicle here! More

by Zach T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Newman
Aug 18, 2022 -

Mtn. View Ford responded

Hello Zach, thank you for your kind review; we are happy to pass along your comments to Josh here at Mtn. View Ford! We're looking forward to your next visit with us!

...
89
...