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Mtn. View Ford

Chattanooga, TN

4.7
2,378 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,378 reviews

July 04, 2022

Pleasant Attententive Prompt responses at every point of contact over a period of several days More

by jim.buckner
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

July 01, 2022

Patrick was amazing and I really enjoyed working with him. It was a fun experience getting to order a car that I have been eyeing for a couple of years now. Just been waiting for the right time for me an More

by adodson107
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2022 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 30, 2022

My personal interactions with members of the staff were all excellent and my salesperson, Andrew, is an excellent communicator who follows through as promised. I’m not a fan of the many auto-generated emai More

by TrevorG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Madron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
Jul 01, 2022 -

Mtn. View Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2022

I bought from out of town and the whole transaction with Ron and the dealership was great! More

by Swh450
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Elliott, Kassie Stillwell, Brandi Conversica, Chad Akins
Jun 30, 2022 -

Mtn. View Ford responded

Hi, we are happy we could make your experience a positive one! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 22, 2022

Honestly what a great first car buying experience! John made it very easy. He has excellent communication skills and understanding of customer needs. More

by Shannon.wellls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes, Joey Killingsworth
Jun 24, 2022 -

Mtn. View Ford responded

Hi Shannon, we are happy we could make your experience a positive one! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 21, 2022

They posted about offering people MSRP brand new original price for their current vehicles. I came in and was offered a normal used car value, nothing special. I commented under their Facebook post they were More

by Tracytipton
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Erwin
Jun 23, 2022 -

Mtn. View Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Sales Manager, Logan Watson, at (423) 756-1331 or loganwatson@mvauto.com at your earliest convenience and we will do our best to make this right.

June 20, 2022

We have been purchasing Ford vehicles from Mountain View and Kenny Cone for over two decades. We wouldn't continue this relationship if it didn't work. More

by royce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Mtn. View Ford responded

Hi Royce, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 17, 2022

We had an awesome experience ordering our new truck at Mountain View Ford in Chattanooga More

by Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2022 -

Mtn. View Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2022

They are very professional and honest. They are also very trusting. I am so happy with the used car they help me get and the process was so easy. I was able to do mostly everything online More

by dreamangels1085
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2022 -

Mtn. View Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2022

He was very nice and patient. I love how easy he made the process was and was really quick with the job too. More

by Tan Tran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawton Willingham
Jun 19, 2022 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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