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Mountain View Ford Lincoln - Service Center
Chattanooga, TN
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Mountain View Ford Lincoln - Service Center
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August 10, 2021
Please do yourself a favor and NEVER purchase a car from this dealer. This is my 2nd lemon from them, hard expensive lesson learned. I bought my Fusion brand new in 2019, it only has 26,000 miles on it and this dealer. This is my 2nd lemon from them, hard expensive lesson learned. I bought my Fusion brand new in 2019, it only has 26,000 miles on it and already needs a new transmission. Still under warranty however they have had it since 7/27, spoke to them today, it could be another 3-4wks before they even touch it bc they are so backed up with transmission work…AND they will not give me a loaner or rental until the work starts, and then only for 10 days no matter if my car is done or not. I called Marshall Mize Ford and they aren’t even taking transmission work appointments due to being so backed up. That speaks volumes. Please feel free to share. More
by hcag2013
Employees Worked With
Josh
May 14, 2021
John Goodwin did such a fantastic job, will be using him for all future needs, he was prompt, courteous and got me the truck I wanted! Thanks so much to John and the rest of the crew! for all future needs, he was prompt, courteous and got me the truck I wanted! Thanks so much to John and the rest of the crew! More
by bjhurley79
Employees Worked With
Other Employees :
Bernie Sullivan, Tamara Fikes, Joey Killingsworth, Tessa Coffey
March 09, 2021
Took my F150 in for service because it wouldnt close. Was told it was the arms which would cost so much and 2 hours of service ($490.00 total is what I was quoted). Called several days later check the st Was told it was the arms which would cost so much and 2 hours of service ($490.00 total is what I was quoted). Called several days later check the status, was told it was the motor ($2500). I told them to fix the arms first. 6 DAYS LATER, I called AGAIN to check the status. Was told they were getting to it today. AN HOUR LATER, I was told it was the track and not the arms, I told them not to fix the track, I would come get it and take it elsewhere. Upon picking it up, they had the window partially closed, but air was still coming in. When I got it home, I got it closed, but Mr. View Ford, had not put the rubber back around the window and to me it seems that since I didnt have it fixed then why should the put anything back the way it was. ALSO, I had to pay $156.00 for ONE HOUR OF SERVICE FOR NOTHING BEING FIXED ON MY TRUCK AND THE MISPLACED RUBBER THEY DIDNT PUT BACK. WOW!!! Un -freaking believable. So basically, I paid for one hour of service, which I originally was told would take 2 hours, for absolutely nothing but damage to my truck FROM THEM. I WOULDNT RECOMMEND THIS DEALERSHIP OR SERVICE DEPARTMENT TO ANYONE. I have purchased two vehicles from them and will NEVER do it again, after being treated the way I was this time. The way you treat others is a huge deal when paying this much for a vehicle whether it be under warranty or not. 6 days for them to tell me something that took one hour!! No one called me, I made every phone call to them, except the one where they told me it was the track, I did leave vmails for return calls.. BAD SERVICE! More
by Sharon
Employees Worked With
JERRY
July 24, 2020
Matthew did a great job. Even when I had a problem with the Cadillac he made sure that I brought it back and it is getting repaired. the Cadillac he made sure that I brought it back and it is getting repaired. More
by trishphi36
July 02, 2020
The service department was very professional and helpful took the time to make sure they had the information needed. Mr John Goodwin was very knowledgeable,professional,and helpful. It was a great exper took the time to make sure they had the information needed. Mr John Goodwin was very knowledgeable,professional,and helpful. It was a great experience working with him.He took the time to listen to mr and to give what I wanted. The rest of the dealership was very pleasant to work with. The place was clean and inviting. More
by fredmcarter
Employees Worked With
Other Employees :
Brandi Conversica, Joey Killingsworth
February 01, 2020
I was visiting from another state and needed my car checked before leaving to drive back home. Jose Pentzke told me he would talk to his boss and do his best to get the work done before I needed to lea checked before leaving to drive back home. Jose Pentzke told me he would talk to his boss and do his best to get the work done before I needed to leave. Jose got my car back to me in time for me to leave. He was also very kind and considerate. More
by genitaann
Employees Worked With
Jose Pentzke
December 30, 2019
I had difficulty with my car that I bought here over the summer. Someone from the dealership called and offered a complimentary first oil change for the car and scheduled an appointment and sent an email no summer. Someone from the dealership called and offered a complimentary first oil change for the car and scheduled an appointment and sent an email notification of the appointment. The dealership made the appointment, not me. We went in for the appointment; the only reason we went was because we were told it was complimentary. I would not have given them any more of my business after the way they were when we bought the vehicle. They refused to honor their complimentary oil change and had no record of the phone call of the woman promising it. Very poor business practice. I should have requested something in writing when they scheduled the appointment, but I certainly will never be back for a service or to purchase a car from them in the future. More
by kjcass12
Employees Worked With
Tim Rowland
May 01, 2019
Service department can't get it right. Had vehicle under warranty in and out for repairs for 5 months for a difficult repair. Vehicle is still not properly repaired. Vehicle had scratches I Had vehicle under warranty in and out for repairs for 5 months for a difficult repair. Vehicle is still not properly repaired. Vehicle had scratches I had to fix and also had a light not working and a harness hanging down. Was told last trip in vehicle sounds normal. I'm pretty sure Ford wouldn't engineer something you could hear knocking in the cab of a vehicle. It is absolutely embarrassing to drive something that sounds awful. Was pretty much written off and told to get a third party opinion. I did, the third party agrees this repair still isn't right. Dealership will not respond and has pretty much written me off as a customer. If you want a dealer that will give up on you for there bottom line when things get tough choose mtn view Ford. More
by JJ
Employees Worked With
Todd Landers, Mike Thorton, Joe Nichols
January 23, 2019
Recall Service Appointment Recall appointment was for first thing Monday morning, January 21st. It now Wednesday evening, January 23rd and I still do not have my truck. I call Recall appointment was for first thing Monday morning, January 21st. It now Wednesday evening, January 23rd and I still do not have my truck. I called and was told vehicle was not even looked at as of this date. May not even be done by closing time tomorrow. That would be a total of five days they had my truck. More
by Ruby#13
Employees Worked With
Edward McManus
November 24, 2018
Terrible Customer Service They aren’t in any hurry to provide you any type of customer service. One person checking cars in and out on a Saturday? I asked the customer servic They aren’t in any hurry to provide you any type of customer service. One person checking cars in and out on a Saturday? I asked the customer service attendant for assistance she comes over and points out one person and says to keep waiting then goes back to talking to coworkers and not giving a crap multiple customers are waiting. 15 minutes later when the one person working actually gets to you after 2 people that arrived after you he takes you to the cashier and guess who it us? The girl who told you 15 minutes ago to keep waiting. She could have taken initiative and checked me out 15 minutes ago since my keys & bill were sitting out on a random desk for anyone to grab. I should have learned last time when it took over 2 hours to find and repair a nail in the tire having an appointment and knowing I was sitting there waiting & 30 minutes to get checked out once my car was ready. Absolutely the worst service & regret buying my vehicle from this dealership. I never do bad online reviews, usually just let it go and only try to spread positive reviews, but this dealership & service center are the worst. More
by sarjean8
Employees Worked With
Service Department
