Muller Acura of Merrillville - Service Center

Service rep was prompt and explained everything I needed to know. Fast, friendly and easy to work with. to know. Fast, friendly and easy to work with. More

Service was excellent. The manager explained the inspection results thoroughly and answered all of my questions. inspection results thoroughly and answered all of my questions. More

Excellent Service!!! Mike Powell and Stephan Piggee always provide exceptional Customer Care. I feel that I’m important and not just a number $$$$. I will never go anywhere else! 😊 always provide exceptional Customer Care. I feel that I’m important and not just a number $$$$. I will never go anywhere else! 😊 More

Mike Powell and the rest of the team at Muller are always a pleasure to work with. a pleasure to work with. More

Always greeted upon arrival..service manager great at explaining..checking in throughout time in waiting area, which is comfortable..entire place clean and hospitable explaining..checking in throughout time in waiting area, which is comfortable..entire place clean and hospitable More

Don't buy anything from Muller Acura without hearing this above-and-beyond story of them lying to avoid a transmission warranty. It’s the worst I’ve ever been treated or screwed over by a company. I’ve been above-and-beyond story of them lying to avoid a transmission warranty. It’s the worst I’ve ever been treated or screwed over by a company. I’ve been an Acura driver for 10 years and never saw myself driving anything else. The transmission in my TLX started failing around 65k miles. After driving for an hour or so, the car would totally freak out and go into limp mode. It would driving almost impossible because it wouldn’t shift. 5-6 different error codes would pop up. It only happened on the highway when I wasn’t even shifting. Once it happened while in park after I had stopped on a road trip. Once the car would cool off, things would go back to normal. I first brought it to two local mechanics because Muller is over an hour away. They each pointed me to a dealer. The first time I brought it to Muller Acura in Merrillville, they didn't do anything because their system couldn't figure it out even though I showed them the video of the dashboard going haywire. They said the other shops must have cleared the codes. On the second visit, they said there was little they could do unless they got it while the issue was happening. So they changed the transmission fluid for $500 and sent me off. That fixed things for about 5k miles but the issue returned. I brought it again a couple months later after driving it long enough to trigger limp mode, then found a way to bring it to Muller was the car was freaking out. It was just as the warranty was about to expire. I emailed the video of the dashboard in limp mode to the Service Manager. They had the car for 2 weeks and didn't fix anything. They said the Acura tech line was involved and promised my transmission was fine. During all these visits they were very pleasant and service focused, and I thought they were looking out for me. After that, the issue went from happening every time I drove more than 45 minutes to not happening. So they must have done something. But once again, the issue returned another 4-5k miles later. By then the warranty had expired. That’s when I realized they were either incapable of fixing it, or buying time until the warranty expired to avoid a $7,200 repair. I consulted two different transmission shops who both pointed me back to a dealer. I brought it to a different Acura dealer who told me a new transmission for my VIN had already been recommended to a previous dealer. That’s when the truth came out. I called Matt, the General Manager at Muller, 3 times. My voicemail and message left with the receptionist weren’t' returned. I drove an hour to stop by in person. It was 8:00 pm and very slow. When I gave my name to the sales shlub and asked for Matt, he came back and said Matt was too busy to talk. He said I’d have to come back another time even though I mentioned living an hour away. No attempt schedule a follow up or ask for my info. They were clearly avoiding me. So not only does Acura build garbage transmissions, they lie and cheat to not have to replace them under warranty. It's been a disgusting experience with Muller Acura and my TLX. Run before you’re their next victim. More