Muller Acura of Merrillville - Service Center

Every time, we visit the dealer we get the same treatment: friendly, efficient, and honest! treatment: friendly, efficient, and honest! More

Buying the vehicle at this store was a pleasant experience. When i had to service it, that’s another story. We live about 30 mins east of lafayette indiana, so merriville is quite the drive. I had experience. When i had to service it, that’s another story. We live about 30 mins east of lafayette indiana, so merriville is quite the drive. I had 3 concerns to be addressed on the vehicle. First, The passenger rear door wouldn’t open from the outside. They tried to tell me that I had the child safety on, then I argued and said there’s no way, and that has nothing to do with the door opening from the outside. The advisor said he checked again and said the technician had to make a door cable adjustment. The door still doesn’t open from the outside. Nothin was done besides the fact I was lied to. It’s a pretty easy concern to replicate. Go to the rear passenger door and try to open it. It doesn’t open! Still doesn’t. Second concern I had with the stereo getting static, sometimes the screen would go black, and on the way home I had the same issues, they said they replaced the fakra connectors, but seeing how they couldn’t handle the door issue, i question the connectors were replaced since I’m having the same issue. I also had a concern for the speaker rattling on the back deck below the rear window. It’s pretty easy to get it to act up, but as you may have guessed, they couldn’t replicate it. So basically I just wasted a 3-4 hour round trip and gas money, because not one concern was addressed. Id even give the speaker rattle a pass , if the rear door world open. Iv been a mechanic since 1999 and it’s such a slap in the face when stuff like this happens. It makes me understand why people hate mechanics and say they always rip people off or don’t fix the issue. My wife took off half the day so she could pick up the car, and she didn’t want to drive the loaner back home and waste more time for something that should have been fixed. It’s the door lock actuator that’s bad for the door, the alarm also will go off sometimes too out of nowhere, causing a scene. All they had to do was go into scan tool data for content theft alarm triggers and it lists all the things that made the alarm go off in previous instances, but that’s asking a lot, since obviously going to the passenger rear door and trying to open it was too much of a task to handle. I’m making an appointment with acura of Indianapolis to have the things addressed that muller acura didn’t address, and I’m going to have them check and see if the fakra connectors were actually even replaced. Extremely disappointed and will not be doing any more business of any kind at muller acura. Thanks for wasting my time, you definitely lost a customer as well. If 0 was a rating that’s what you’d get. More

The serve was excellent Brian T was super nice and friendly. Give him a raise! friendly. Give him a raise! More

The service team at Muller did an excellent job. Came in for a routine oil change which went great but as I was pulling out my radio stopped working and a "no audio connection" message appeared. Pu Came in for a routine oil change which went great but as I was pulling out my radio stopped working and a "no audio connection" message appeared. Pulled back into the service department, they assessed the issue and scheduled a follow-up for the next day to correct the issue. this was very helpful since I was scheduled to make a drive to Florida at the end of the week. They fixed the issue and now I will not have to make the drive in silence. They did a fantastic job. More

The dealership is clean and all employees seem friendly and professional. I would highly recommend this dealership to friends and family and professional. I would highly recommend this dealership to friends and family More

I have been taking my 2016nMDX for service since new to Muller Acura, you would receive service discounts etc. Know the new owners have changed there policy. I requested a quote for a new battery, for m Muller Acura, you would receive service discounts etc. Know the new owners have changed there policy. I requested a quote for a new battery, for my vehicle about a 15-20 minute job. Prcie $100.00 for labor $239.00 for the battery plus tax., I understand inflation but I think the cost of labor and part is excessive for the work needed. More

Always great to work with. The one thing that missed on this visit was that when I arrived the car had just been washed so I did not ask for another wash after the service. Unf The one thing that missed on this visit was that when I arrived the car had just been washed so I did not ask for another wash after the service. Unfortunately, there were a number of greasy finger marks on the driver's door. More

Stopped in for an oil change early Saturday morning. Brian was very accommodating and professional. I was in and out fairly quickly. Brian was very accommodating and professional. I was in and out fairly quickly. More

Brian is great. Very professional & accomadating! A pleasure to do business with someone who really cares! Very professional & accomadating! A pleasure to do business with someone who really cares! More

We purchased a 2015 Acura RDX with an 4 star warranty. We had a noise in the front end. Our first trip to the dealer to correct problem didn’t go well. After leaving an unfavorable review and having doubt We had a noise in the front end. Our first trip to the dealer to correct problem didn’t go well. After leaving an unfavorable review and having doubts about the service department’s workmanship and trustworthiness. Bill from service contacted us about our issues. He had a loaner car delivered to our house picked up our car and corrected the issues. Brian the service writer was in contact with us throughout the process. Manny the service technician corrected our problems. We were satisfied with everyone we dealt with the second time around. We hope we don’t have a lot of issues with our suv but these guys handled everything with care and professionalism we expected when we purchased this vehicle. More