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Muller Acura of Merrillville - Service Center

Merrillville, IN

4.8
109 Reviews

109 Reviews of Muller Acura of Merrillville - Service Center

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April 21, 2022

I enjoy going there clean respectable people very courteous smiling very professional and very knowledgeable More

by Playgolf76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Powell, Steve Minskov
April 15, 2022

Very friendly and professional service team. Great waiting area and really like the car wash. More

by Wolffmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sobczak, Mike Powell
April 14, 2022

Overall great customer service and high level of communication for the service department, would highly recommend. More

by Dplummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
April 10, 2022

Clean,friendly service,maybe they were short staffed but an oil change took 2hrs,a bit of an excessive wait,tech forgot to put an updated oil change reminder on my windshield More

by BIGWERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
April 07, 2022

I had a great experience with Muller Acura. I would recommend them to all my friends. More

by Ajdehning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
March 22, 2022

The waiting area is Neat, clean, very comfortable, delicious treats and the staff is knowledgeable. I would lease another vehicle. More

by AnnieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Powell
Mar 22, 2022 -

AnnieG responded

Yes

March 22, 2022

The team at Muller accurate is extremely courteous, friendly, and professional. They follow through on every job and do it correctly the first time snd in the timeframe quoted. I love that my car is pr More

by DanielCraig007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
March 18, 2022

Service was done correctly and thorough. Friendly staff, nice waiting area and refreshments. Will be back again More

by Mandyeber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Peterson
March 13, 2022

These guys have been great. I have been very happy with there work. I would recommend them to anyone. More

by rnor0627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
March 11, 2022

a scheduled oil change took close to two hours and it was promised in 45minutes to an hour More

by gbouwer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sobczak, Mike Powell, Chris Massa, Steve Minskov, Kathryn Peterson
Mar 11, 2022 -

Muller Acura of Merrillville responded

Hi GBouwer, My name is Maggie and I am the Business Development manager here. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We would love to make things right if you give us another chance. Please feel free to reach out to my direct line (219) 472-7025 when you have a spare moment. Thank you for again letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.