Muller Honda

We went to Muller with an internet quote and asked for Brian Reynolds based on a prior recommendation on an internet website. We were looking for a particular model and color and called first. Brian had t Brian Reynolds based on a prior recommendation on an internet website. We were looking for a particular model and color and called first. Brian had the exact vehicle waiting for us to test drive when we arrived. He was very nice, matched our internet price quote without any haggling. There was no pressure to buy add ons. We drove the vehicle home very happy that afternoon. More

Just bought my fifth car from Muller Honda since 2004. This is a great dealership with great people in all areas of the organization. From the moment you enter, you are greeted with smiles, friendly gree This is a great dealership with great people in all areas of the organization. From the moment you enter, you are greeted with smiles, friendly greetings and offers of assistance. I know my way around the place, but it's still nice to be greeted so nicely. I have been working with the same top sales professional for all these years, and while this may sound strange, I actually enjoy the process. Marcus Bennet is as straight as they come, and that's probably why he is an award winning pro. When I went to complete the sales process and fill out the financial paperwork, I was greeted by the same gentleman who did my other vehicles. He remembered me and while the conversation was friendly, it was also done very expeditiously. I might also add that I bring our cars in to this dealer for all service as well. Believe it or not, the guys who work here have been here for years, and they are all very professional and friendly. The work done has always been on time and per the expected cost. All in all, this is a great, veteran dealership with some great people working to make the automobile experience a pleasant one. Highly recommended! More

Marcus was his typical knowledgeable and helpful self, and I knew what I was getting in the transaction, since we had been through this twice before. Everything was made simple and kept simple. Greg a and I knew what I was getting in the transaction, since we had been through this twice before. Everything was made simple and kept simple. Greg and Gary in the finance department were very patient and thorough in their explanation of the paperwork. The price was right, and they have the staff to make and follow through on the sale. A pleasure. More

We needed a new car, were thinking about a Subaru Forester or Outback, but stopped in at Muller Honda to see what was available in the Honda line. Roman and Mike K at Muller Honda were friendly, know Forester or Outback, but stopped in at Muller Honda to see what was available in the Honda line. Roman and Mike K at Muller Honda were friendly, knowledgable, and helpful without being pushy or manipulative. We both test drove a CRV and then went over the differences between the Honda CRV & the Subaru Forester online with Mike. We did go to a Subaru dealership to find out about the Forester & Outback, but that sales person did not answer our questions about the Subaru vehicle's specific features (except the leather seats--he must love leather seats). He also never answered our questions on the price of the vehicle. We were frustrated, so left. After returning to the Muller Honda, we decided to buy the Honda CRV. Mike wrote down for us a few scenarios for monthly payments and we were able to choose one that suited our budget. Gary in financing was also great. It took a relatively short time to sign all the paperwork for the purchase & financing. Then Mike took even more time with us to go over the navigational and audio features. This was all on a Saturday night! We want to replace another car in the near future. Muller Honda will be our first choice. More

Pawel Pieniazek provided excellent customer service: professional, patient, friendly, knowledgable, courtious. He suggested I still could trade in my Jeep Cherokee despite its high milage, and thanks t professional, patient, friendly, knowledgable, courtious. He suggested I still could trade in my Jeep Cherokee despite its high milage, and thanks to that I didn't have to worry about what to do with it after I get a new car. He helped me to choose color which which is not an easy task for an indecisive woman like myself. He also moved all the items from my old car to the new one. I could have not asked for a better service. I will definitely recommend Muller Honda to my friends. More

Went in to bauy a car, a job I hate to do. I had done all my research, knew exactly what I wanted and what I was willing to pay. Mike was was friendly and knowledgable. He was not pushy but did explain caref my research, knew exactly what I wanted and what I was willing to pay. Mike was was friendly and knowledgable. He was not pushy but did explain carefully my different options. We discussed price including the trade in of my old Honda, came to a quick reasonable agreement. All the paper work was done extremely efficiently and timely. They also prepared the new car in the same manner. Mike explained thoughly all the parts of the new vehicle,including the service schedule. I felt very prepared when driving off the lot. What I dreaded became nice experience, I feel like I have a new friend! More

On last days of January 11, I tried getting quotes from different Honda dealer in my area (north IL suburbs) and I got the best one from Muller. I talked to them on them phone, and ask them to arrange ev different Honda dealer in my area (north IL suburbs) and I got the best one from Muller. I talked to them on them phone, and ask them to arrange everything as I didn't have enough time to stay in the dealership to get the car. Prior to my arrival, they pulled out the car, cleaned it and installed all the required items. and literally with no hassel, in about half an hour, I got my new car and drove it off. it was the easiest car shopping experience for me. also the day I was getting the car, Joe, sales representative was off, but in the afternoon to deliver the car, he showed up and did everything himself, while he could leave it for his co-workers, and to me this is just a sign of caring about customers. I'm recommending them to whoever considering buying a Honda, in this area. More

Our salesperson, Brian Reynolds, and the General Sales Manager, Joel Enright, were a pleasure to work with. My wife and I have purchased about 35 cars in our lifetimes and heard all of the stories we'd c Manager, Joel Enright, were a pleasure to work with. My wife and I have purchased about 35 cars in our lifetimes and heard all of the stories we'd care to hear about how the car we want is "rare" and "in high demand", when we were negotiating to buy it, and yet when we went to trade it in, the story changed to "your vehicle is not in high demand, because no one wants that 'rare' feature" that made it so expensive when we bought it. Brian and Joel did none of that. They were matter-of-fact in offering a purchase price on our new vehicle and a value for our trade-in, and then negotiated in good faith to reach a net price that neither side liked, but we could both live with. When I commented on that to Joel after the deal, he attributed their straightforward pproach to Mr. Muller and his business philosophy. This was our first dealing with Muller Honda, and yet they treated us with a respect that is uncommon in the auto industry. If you are in the market for a Honda, you should give them a look. I don't think you will be disappointed. More

On Jan. 21, I sent out an inquiry for quotes for a 2011 Honda Odyssey EX-L via edmunds.com, as well as AMEX and Costco. Over the course of a few days, I received prices from 8 Chicagoland dealers, includi Honda Odyssey EX-L via edmunds.com, as well as AMEX and Costco. Over the course of a few days, I received prices from 8 Chicagoland dealers, including Muller Honda via Harry Kim, Muller's sales manager. Muller's initial quote was not the lowest, but they were willing to match the lowest quote after I notified all 8 dealers what the top 3 prices to beat were. Harry Kim was very persistent in making sure all my questions about pricing were answered, especially the additional fees such as documentation fee, tax/title, etc. I requested "out the door" (OTD) pricing from all 8 dealers so that there are no surprises. He, as well as three other dealers, provided the OTD price(some other dealers were very hesitant to do so until you come visit them). This helped immensely, because another dealer gave a slightly lower selling price for the van, but upon comparing the OTD price, the savings was gone due to the different county taxes. I had narrowed my choice down to two dealers, and on Jan. 29, I decided to visit Muller Honda first because they were closest to my house and was not in a high traffic area. I asked for Harry Kim who I had been communicating by email, but he was busy with another customer, so he asked Karl Novitskiy, another salesperson, to meet with me instead. Harry provided Karl with the pricing we had agreed on via email, as well as the two colors of the Odyssey that I was interested in. Karl arranged to have two Odyssey's with the two colors parked side by side so that I could compare - this was much appreciated. I had a 1998 Toyota Sienna that I wanted to trade in but I wanted a minimum price for it (CarMax appraisal). Muller's appraiser gave me a trade-in price for the Sienna that was $300 less than CarMax's offer. I asked Karl to see if they could match the CarMax price and he said he had to speak with Harry about this. Harry came over and told me that we have a deal, and I was on my way to purchasing the Odyssey. This was pretty much the extent of price negotiation on site, which was very minimal (<5 minutes). Karl offered me bottled water a couple of times during the few times I was waiting. While I was taking care of the purchase with their financing manager, Karl was making sure the new Odyssey was ready for me to pick up, including transferring both my license plate and my city sticker. Karl was very observant and noticed some marks on the leather seats; he made sure these were taken care of. He then provided me a good tutorial on the key operating features of the van, including how to fold the third row seats, how to remove the middle seat in the second row, how to set up the Bluetooth, etc. Then I was on the way home to show the family the new minivan! Total time spent at Muller Honda was 2 hours which worked out just fine for me. Karl tried calling me on Jan. 31 to follow-up on my minivan purchase to see if I had any issues, but I was not available. This follow-up phone call was much appreciated though. More

Great Internet buying service. Very efficient with my time, but an enjoyable experience. The online credit application was a great tool to pre-arrange my financing before arriving. Joseph Lee has outstan time, but an enjoyable experience. The online credit application was a great tool to pre-arrange my financing before arriving. Joseph Lee has outstanding customer skills. I will be back in two years for my NEXT Honda. More