Muller Honda

I was a state away trying to find everything I was looking for in a used vehicle and found it. I called the dealership and talked to the used car salesman, who was pretty nice. The pictures I had seen looking for in a used vehicle and found it. I called the dealership and talked to the used car salesman, who was pretty nice. The pictures I had seen online on consisted of some exterior pics and pictures of the dash & steering wheel none of the seats, carpets, or cargo area. I requested more pics, video, and asked some questions. I did not want to drive 6.5 hours to find any disappointments that I could have known about had I asked or seen the pics. First I was told they could not make a video and there were lots of pics online. Yes, I had seen the ones online but they did not show the whole vehicle and lots of stuff could have been hidden with only those few pics. Then I receive a video but it is of the wrong vehicle. Thanks for that! Anyway, after about 15 emails and a couple of calls I get more photos but still of only the exterior and dash/steering wheel. What's wrong with these people. My questions were not answered but we did agree on a price. They agreed on what I offered so that did make me happy. I began making arrangements to travel there the following Monday (This was on a Friday). I made plans for a babysitter and found someone to go with me (who took off work to go) and sent my credit application to finance it through the dealership to make it easier than contacting my bank on Monday and being out of state. Saturday morning the salesman called and really wanted me to make a deposit so it wouldn't be sold on their busiest day. So, even though I didn't want to I did. $500 deposit to hold the vehicle until Monday. The business manager called and asked a few questions about financing and started on that. Then later that afternoon I get an email from the sales manager that he is sorry but the vehicle was already sold!!!! And my deposit would be refunded. WHAT!!!!!! After all of that they sold it! I called the salesman I had been dealing with and he said that the manager was afraid I would show up and "pick it apart" because I was asking so many questions. Ummmm.....of course I asked a lot of questions, I'm driving 6.5 hours to buy a vehicle I've not driven or seen in person (much less not seen all of)! So after I had made a deposit of $500 to hold the vehicle the manager made a decision to go ahead and sell it to a customer that wanted it Saturday for asking price. I understand business is business but they pressured me into the deposit TO HOLD IT! Then sold it anyway. Had I not made the deposit it would have just been my loss. But not only that, he didn't even had the decency to call me and tell me. He sent it to me in an email and lied by saying he didn't know it was already sold. It was not sold when I made the deposit! So not only that, but he sold it out from under my salesman and he lost the commission. So, not impressed with Sales Manager Luigi! I would not want to work for this guy or buy anything from him. He is the reason car dealers have such a bad name for lying! You really can't believe anything they say! More

Our salesman Marcus was super helpful, polite and really listened to what we wanted. He did not try to push us towards anything and was respectful of our budget. All the other staff was extremely helpful an listened to what we wanted. He did not try to push us towards anything and was respectful of our budget. All the other staff was extremely helpful and nice. I will definitely shop for a car here again! More

Tried to do a cash for clunkers deal and they acted like I had herpes - rude and inefficient. They couldn't figure out the government website and asked for $4500 upfront in case the gov. didn't pay them. I had herpes - rude and inefficient. They couldn't figure out the government website and asked for $4500 upfront in case the gov. didn't pay them. I have bought five cars from them over the years but I'm not going there again. More

After looking at the reviews for Muller Honda I was skeptical whether this was a dealership I wanted to purchase a vehicle from. However, based on the price of the vehicle I wanted, I decided to purcha skeptical whether this was a dealership I wanted to purchase a vehicle from. However, based on the price of the vehicle I wanted, I decided to purchase from Muller and my experience was very good! This was the first time I ever bought a car from a dealership and I was wary of how the negotiating would/should go with them. I decided to take the internet route and negotiate the price via e-mail with Harry Kim (Internet Sales Manager). He was very responsive and in the end he gave me a fantastic price for a 2009 Honda Accord EX. He gave me a quote $2,628 BELOW invoice! When I came into the dealership I met with Harry and Karl Novitskiy and they were very friendly and personable. They honored the quote they gave me and I proceded to go through the routine of paperwork. Karl was very clear and friendly on the paperwork needed. When I went to the Finance guy (don't remember his name), he was very friendly and thorough (very pleased as I wasn't expecting this). He clearly explained options available to me and their cost and when I said "no thanks" he moved on quickly without trying to push me to buy one. Overall, my first experience at Muller was very good and straight forward. I would recommend that others discuss and negotiate the cost of the vehicle via e-mail, phone, and/or fax. Another thing I did is that before I came into the dealer and when Harry provided me a price quote that we both agreed upon, I also asked him to provide me (which he did) all the necessary fees that will be added to the cost of the car so I can get a final out-the-door price. This gave me a chance to verify the fees (if they were plausible) and insure that no new fees were added when I came into the dealer. So in the end, I do recommend this dealership. -Brent More

Bought my 2009 Civic EX at Muller. Great price, no scamming or b.s-ing us, and no pushing. Straight to the point with the finance manager. Everyone was extremely nice and polite. Karl did everything p scamming or b.s-ing us, and no pushing. Straight to the point with the finance manager. Everyone was extremely nice and polite. Karl did everything possible to accommodate us with the car of my choice and even offered to scout all over the state to get it. Great experience, and will definitely go there for any service needed, even though there are closer Honda dealers to my house. More

The people on this website that have previously written reviews must be the owners or managers of this dealership. I just now got home at 10:30 at night after a 4 hour ordeal at this place. We thought we reviews must be the owners or managers of this dealership. I just now got home at 10:30 at night after a 4 hour ordeal at this place. We thought we had agreed on a price with the salesman but when we took a look at the papers we were signing, we were actually buying the car for $3,800 more than the original asking price. We had asked to speak with the general manager (Jeff, I can't remember his last name) when we were trying to make a deal with the salesman, Robert, and he ran back and forth the manager's office several times. We asked to speak to him again when we saw the extra $3,800 dollars we almost signed off on and he refused to talk to us. So, I went to his office since he couldn't find the time to get off his lazy butt. Before I could even get a sentence out, hee cut me off and starting blaming the salesman and trying to convince me that nothing was his fault, he just runs the place. Right off the bat he was very arrogant and rude. When my boyfriend who I was buying the car with tried to step in, he said "And who are you!?!?" It all went down hill from there, he was very demeaning and told us it was time to "part ways" when we really had him trapped and he didn't want to admit to how slimy he actually was. I will never even look at a car that is associated in any way with a Muller dealership. So if you want to be totally screwed, go to Muller! If not, avoid that dealership at all costs. More

said they couldn't do anything about a light on the dashboard after checking it, so we took a test drive for 5 minutes just to see if the car would be ok. we come back home, and the agent left a distur dashboard after checking it, so we took a test drive for 5 minutes just to see if the car would be ok. we come back home, and the agent left a disturbing message, calling us "sleazy," accusing us of "theft," and even went as far as threaten us about withdrawing atm money. we paid our bill and everything, but the agent said these inappropriate and unprofessional words, and we never got an apology or a proper explanation. will probably never go back again. More

Absolutely the worst customer service ever. I thought we were on the show boiling point it was so bad. Sadly, we weren't. We drove 20 miles to go to this dealership twice, ordered a brand new car, then wh were on the show boiling point it was so bad. Sadly, we weren't. We drove 20 miles to go to this dealership twice, ordered a brand new car, then when we went to pick it up it was not what we ordered and the general manager screamed at us and told us to get out. Either he was crazy or we were scammed and when he reviewed the deal decided he didn't want to sell it at that price. Honda is great - just get it somewhere else. More

The way car buy should be! Straight, efficient and The way car buy should be! Straight, efficient and friendly! If you need a honda, buy from them! The way car buy should be! Straight, efficient and friendly! If you need a honda, buy from them! More

What a difference compared to the slime-ing I experienced at Ed Napleton Honda in Oak Lawn! Harry and the finance manager did their job, offered us the extras, and reacted politely and professionally when w at Ed Napleton Honda in Oak Lawn! Harry and the finance manager did their job, offered us the extras, and reacted politely and professionally when we said we'd think it over. The pricing was fine right off the bat (we made the deal without setting foot in the store - all by Internet and phone with Harry); the price was one the Oak Lawn Internet manager (Mike Siddiqi) actually laughed at to my face: "If you can buy the car at that price, more power to you! Ha, Ha!" <br><br>The fairly rare CR-V SE AWD in Pewter Pearl was delivered to the distribution center yesterday, and was immediately damaged in a hail storm. Harry knew we needed the car tonight, so he busted butt to trade for one at another dealer, and delivered it to us right on time tonight, with some extras thrown in for our troujble.<br><br>Our experience certainly was consistent with Muller's reputation. More