Muller Honda - Service Center

Welcoming and warm, even got the drain of the car wash area fixed so that my vehicle could receive the car wash prior to delivery. Gave me a disount , just because I asked. Cheerful disposition and I did area fixed so that my vehicle could receive the car wash prior to delivery. Gave me a disount , just because I asked. Cheerful disposition and I did not even schedule an appointment. They have earned my business and will keep it. More

After purchasing my new 2012 Honda CR-V, there was a recall for the door latches. I scheduled an appointment with Lee for the recall and at the same time ordered some additional add-ons to be done. Deal recall for the door latches. I scheduled an appointment with Lee for the recall and at the same time ordered some additional add-ons to be done. Dealt with Robin for ordering the add-ons and got a great price for the parts and labor. I informed Lee that I'd wait for everything to be done. Lee informed me that it would be about a 2 & 1/2 to 3 hour wait, did I need a loaner car but stated that I'd bring a book to read while waiting. The treatment that was given on my first visit with the parts & service department was simply fantastic! Later I received a e-mail invitation for a Service Clinic on my new car. This clinic was conducted on a Saturday by Marc Schwartz the Service Director. Marc explained to all who attended about the service codes that would be appearing on our vehicles in the near future, what to do when they appeared, explained about the 3 year warranty provided by the manufacture, introduced us to the Body Shop Manager who then explained about the body shop if we ever needed body work done. During the clinic, all our vehicles were washed and a gift, (Car Care Kit) was place in each vehicle. This Service Clinic was extremely informative and all dealers should provide this to their customers! After deciding on having the rear spoiler added, I ordered the part from Robin, made the appointment with Lee for the installation, waited while spoiler was installed, was treated with the greatest respect, friendliness and made to feel like part of a family. Muller Honda and ALL the employees provide the greatest attention to ALL their Customer's needed! I will only have Muller Honda perform all service work on my Honda CR-V. I HIGHLY recommend Muller Honda to everyone, family & friends. Their friendly, professional attention to all my needs and concerns can not be matched! Thank You Muller Honda and ALL your Employees for a job extremely well done! You have a Life Time Customer in my family and me! This is the reason you have so many repeat customers. Keep up the fantastic treatment of your customers. More

Steve Foreman sold me a car back in 2007, few weeks back I was having issues with car that only the dealersip could handel. I called steve to discuss options and he was extremly warm and went beyond the wor I was having issues with car that only the dealersip could handel. I called steve to discuss options and he was extremly warm and went beyond the word "service" to help in this difficult time. I appreciate his personal attention very much thanks steve!!!!!! sheri Umansky More

Over the years, I have purchased several vehicles from Muller and recently had some difficulty arranging for a service appointment with a service loaner. Following my complaint, I was contacted by both t Muller and recently had some difficulty arranging for a service appointment with a service loaner. Following my complaint, I was contacted by both the sales manager and the service manager, both of whom went out of their way to ensure that my concerns were properly addressed. I am pleased to report that I just picked up my car from my first service appointment, handled by Lee Brownstein, who couldn't have been more courteous, professional, and supportive. If you happen to have a problem at Muller, you should contact Marc or Harry, and I guarantee they will remedy the situation promptly! More

I went in for the required maintenance for an oil change, transmission fluid change, and tire rotation. Lucasz has been the Service advisor who has helped me in the past, and it was a comfort to know that h transmission fluid change, and tire rotation. Lucasz has been the Service advisor who has helped me in the past, and it was a comfort to know that he would be taking care of me. Lucasz checked in me in promptly and provided a cost and time estimate. As soon as he had additional information, he let me know that I also needed front brake work. Lucasz showed me the parts that needed to be serviced, and explained what needed to be done. He was very helpful in helping me make the decision to get the additional work done, and gave me a revised time and cost estimate. He always has a friendly face and is always there to answer any questions. I really appreciated his advice and help, as always. More

Our Pilot was serviced on 1-10-11. Lee Brownstein was AMAZING: so smart, intuitive, and savvy. He and other members of the service team are always so knowledgeable, kind to answer any questions, big or AMAZING: so smart, intuitive, and savvy. He and other members of the service team are always so knowledgeable, kind to answer any questions, big or small-- our service on 1-10-11 was no exception. They gave great explanations as to what was done to the car yesterday, and why. They also prepare us for what to expect in the future. We always learn a little something more about our car in the service department, that we didn't know before we brought it in (something about the dashboard, computer signals, interior etc)! Thank you to Lee and everyone else for being so accommodating and intelligent about our car. We felt comfortable yesterday, as we always do. More

I had a scheduled Express Service appointment on 12/18/10. The gentleman at the desk came to me in the waiting room and explained that besides the regular service, I desparately needed rear brakes 12/18/10. The gentleman at the desk came to me in the waiting room and explained that besides the regular service, I desparately needed rear brakes and a new battery. I know that he felt awful having to give me that news one week before Christmas, but he explained that it was necessary and really couldn't wait any longer. I, of course, was not prepared to have a large service bill that day, but I knew when I drove my car away that it had been properly taken care of and I had received every courtesy and explanation to ensure that I was also taken care of properly. The service department even stayed late to complete the work (since none of us were aware of these urgent repairs at the time I made my appointment). I have always recommended Muller Honda and feel confident and secure with how I am treated as well as my car which I purchased from them. NO ONE ELSE HAS EVER WORKED ON MY ACCORD AND NO ONE EVER WILL AS LONG AS I OWN IT!!! More

said they couldn't do anything about a light on the dashboard after checking it, so we took a test drive for 5 minutes just to see if the car would be ok. we come back home, and the agent left a distur dashboard after checking it, so we took a test drive for 5 minutes just to see if the car would be ok. we come back home, and the agent left a disturbing message, calling us "sleazy," accusing us of "theft," and even went as far as threaten us about withdrawing atm money. we paid our bill and everything, but the agent said these inappropriate and unprofessional words, and we never got an apology or a proper explanation. will probably never go back again. More