On July 5, 2017 I went to this dealership, which I have dealt with for many years, to convert my lease car to a sale. I was assigned a sales person, Justin, who was new and needed desperately to be mentored. He was unprofessional and didn't know what systems to use or what he was doing. The experienced sales person in the next cube commiserated with me but did not intervene other than to offer me a bottle of water. The whole process took three hours and by the time it was done I was tired and frustrated and wishing I had just turned the car in. I returned on 7/27 to pick up my plates. There was no one on the floor and when I waylaid someone he hurriedly pointed me in the general direction of the cubes (where everyone had their heads buried in their PCs) and said someone "over there" would help me. One of those asked me who my sales person was and when I said Justin he said he had left the company. I left vowing never to use this dealership again.