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Mullinax Buick GMC

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.7
769 Reviews
The team at Mullinax Buick GMC would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Montgomery, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Montgomery count on the high-quality vehicles and services found at Mullinax Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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833 Eastern Blvd

Montgomery, AL

36117

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Showing 769 reviews

August 10, 2023

The service rep I dealt with had no idea what he was doing and as a result a part that I needed never got ordered. The parts department had no idea what was going on because they had no record of an ord More

by CLAMEL11
Recommend Dealer
No
Employees Worked With
Charles
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Aug 10, 2023 -

Mullinax Buick GMC responded

Hello Clamel11, I am very sorry to hear about our lack of communication. As you may know, we just took over this store from it's previous owner, this means that some customer orders where lost in the buy-sell and due to privacy agreements me can't go back to the seller to get that information from them as they would be in a breach of Federal Law when it comes to your privacy. This does not mean that I can't help. My name is Esteban Ramirez, I am the General Manager of this location and I would be more than happy to assist you with anything related to your parts order. Please reach out to me at your earliest convenience, my direct number is (334)851-5000. I can Be reached Monday through Friday's 9 am to 6pm and Saturday's 9 am to 5 pm. You can also reply privately to this message or email me at eramirez@mullinaxbuickgmc.com. I am here to be of service to you so please reach out and I will get this matter handled for you. Esteban Ramirez

August 01, 2023

The salesman that helped me was outstanding. Rest of the staff also was very helpful More

by STBIGDADDY11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treyvon Whetstone, Justin Worthington
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Aug 02, 2023 -

Mullinax Buick GMC responded

Thank you for the review!

July 29, 2023

Will was super helpful throughout the entire process! Both Will and Mullinax made the entire process straightforward and transparent. Certainly a pleasant experience! More

by MGWALKER3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Mullinax Buick GMC responded

We're delighted to hear that you had a pleasant experience with Will and the rest of our team at Mullinax! We strive to make the process as transparent and straightforward as possible for our customers, and we're glad to hear we achieved that in your case. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.

July 29, 2023

Great service adviser and it didn’t take to long for the service that I received. More

by WILLIEDEJARNETTE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Taylor
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Jul 31, 2023 -

Mullinax Buick GMC responded

We're glad to hear you had a great experience with our service adviser and that your service was completed in a timely manner. Our team strives to provide efficient and quality service. Thank you for choosing us for your automotive needs!

July 29, 2023

Team was very friendly and professional. They were engaged in the entire service process and for the first time in a long time, the service department was staffed! It was a great experience More

by ELYTE0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t really remember their names but I believe Margarite plus the shuttle lady were very nice!
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Jul 31, 2023 -

Mullinax Buick GMC responded

We're thrilled to hear about your great experience with our service department! Ensuring our team is fully staffed and providing top-notch service is crucial for us, and we're glad you found everyone to be friendly and professional. Thank you for your feedback, and we're here anytime you need us!

July 28, 2023

I was lied to from the first day I brought it in about the work being done on my car More

by JohnParkerConstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the ladies name
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Jul 28, 2023 -

Mullinax Buick GMC responded

Hello John, We apologize for any miscommunication during your visit. Your feedback is crucial to us, and we want to address any issues promptly. To assist us in resolving the matter and provide you with better service, we kindly ask you to contact us with further information about the situation. Please reach out to our customer service department, and we'll do our best to resolve any concerns you may have. Your satisfaction is our priority, and we appreciate the opportunity to make things right. Thank you for your feedback and for reaching out to us. Esteban Ramirez (General Manager) eramirez@mullinaxbuickgmc.com

July 28, 2023

Gary Cooper was awesome. I am deaf and he used his note pad to talk with me. Worked things out in a professional and speedy manner. Would for sure send cistomers to your dea More

by DOC13PHIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cooper, Lamont Johnson
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Jul 29, 2023 -

Mullinax Buick GMC responded

We appreciate your feedback! It's fantastic to hear that Coop went above and beyond to communicate effectively and ensure your experience was as smooth as possible. Ensuring accessibility for all of our customers is very important to us, so we're thrilled to hear that you felt accommodated. Thank you for your willingness to recommend our dealership to others. We look forward to continuing to serve you in the future!

July 28, 2023

The people there were so friendly and helpful. My salesman Thomas Jackson was extremely helpful in teaching me the ins and outs of my car. More

by BOBBIEGBELTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Jackson
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Jul 29, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your positive experience with us! We're glad to hear that our team, particularly Thomas Jackson, was able to provide you with friendly and helpful service. It's great that he took the time to help you understand the features of your new car. Your satisfaction is our top priority, and we're thrilled to hear that we've met your expectations. We hope to assist you again in the future!

August 07, 2022

Will Taylor was awesome. Transaction was smooth as silk. Car was like advertised and Will was very helpful! More

by Tim_bell20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Taylor
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Aug 09, 2022 -

Mullinax Buick GMC responded

Tim, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

April 12, 2022

If i could give negative stars, i would! ! Terrible sales and service. First, sales marked up the price almost $20k on my brand new car, and I foolishly paid for it, but now they are not will More

by Angry customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Blackwell, Lamont Johnson
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Apr 16, 2022 -

Mullinax Buick GMC responded

Hello, Thank you for taking the time to leave this feedback. We regret to hear that your recent experience with our dealership was less than ideal. We apologize for the issues that you have encountered, as well as any inconveniences that may have occurred as a result. Our General Manager would love to speak with you directly and work to resolve the issues that you are experiencing with the warranty on your new vehicle. If willing, please contact Jason Wilson directly at 334-531-7138 at your earliest convenience.

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