Mullinax Ford of Kissimmee - Service Center

Horrible service! I bought a new 2012 Ford Explorer from them in the fall of 2011. I had several small problems I've been living with--plastic pieces that had warped or I bought a new 2012 Ford Explorer from them in the fall of 2011. I had several small problems I've been living with--plastic pieces that had warped or come off, a seat-belt light always on, and the demon-infested My Ford Touch that has never worked right. I explained all to the technician, and that these problems had existed for a long time--which was obvious--and that I just wanted to get them fixed before my warranty runs out. There was nothing that could cost much: reattaching plastic pieces, a seat-belt light problem that had already resolved itself, but I just wanted them to check it on their diagnostic machine, and the My Ford Touch, which they must know what is wrong with because it has never worked and because many, many customers have complained about it forever! Well, it turns out that even though I was within the warranty's time limit, I was 300 miles over the 36,000 mileage limit, so they said I had to pay, no ifs ands or buts. So I'm angry. I should mention this is one of three cars I've bought since 2012 and I have a 2015 on order (which, of course, I will cancel), yet this is how they treat me. More

I have previously written a review for mullinax repair department saying stay far away but when my truck broke down and had to be towed I decided to give them another go. I was extremely satisfied with th department saying stay far away but when my truck broke down and had to be towed I decided to give them another go. I was extremely satisfied with this experience. Derek in service took care of me and kept in touch through the whole process. The fuel pump had to be replaced and while they had it found a problem with my drive shaft and fixed that as well. If you need service talk to Derek he was awesome! More

TOM AT MULLINAX HAS BEEN ONE [IF THE ONLY]SALES REPRESENTATIVE THAT HAS GONE WAY BEYOND THE CALL OF DUTY IF I MAY SAY TO ASSIST AND HAVE FULLY SATISFIED CUSTOMERS EVEN AFTER THEY LEAVE THE LOT WITH REPRESENTATIVE THAT HAS GONE WAY BEYOND THE CALL OF DUTY IF I MAY SAY TO ASSIST AND HAVE FULLY SATISFIED CUSTOMERS EVEN AFTER THEY LEAVE THE LOT WITH THEIR VEHICLE. NO OTHER HAS THIS DEDICATION WHEN IT COMES TO SERVICE AND SATISFACTION. HIGHLY RECOMMENDED. More

I bought my truck here brand new, Great Facility to deal with, The service Dept knows how to take an appointment only problem is they don't know how to keep an appointment! If The guy paid as much attention with, The service Dept knows how to take an appointment only problem is they don't know how to keep an appointment! If The guy paid as much attention to his customers instead of making excuses all would be good. Two months in a row my appointment time came and went, I too Run a Business and it makes it real hard for me to keep my appointments when Mullinax refuses to keep theirs. Sincerely Brennan's Towing More