Mullinax Ford of New Smyrna Beach

A few problems with Truck purchase this time My journey started back on 12-1-2019. I have waited to write this review because of the problems with the sale. This was my third vehicle purchased fr My journey started back on 12-1-2019. I have waited to write this review because of the problems with the sale. This was my third vehicle purchased from the NSB location. My salesman was Ryan and he did everything that he possibly could could do to help me through the process and the problems. Problem #1 When doing the credit application we had agreed that no one could beat Space Coast rates so that is who we went with, we thought. The next day the wife and I have been alerted that we now have 2 hard inquires from Wells Fargo and BB&T for credit, so I call Ryan and ask what happened. I was transferred to Darryl and I related to him that no one from finance never spoke to us during the whole transaction. He said it was normal and that they probably were rate shopping. I asked if they do this with out asking the customer. He speaks with someone from finance and now Space Coast has matched the rate. I was going to refinance either way. Now we have 3 hard inquires with one purchase. Problem 2 On 12-1-2019 We obtained a 10 day pay off on my trade in. Mullinax waited till 12-19-2019 to pay off my loan, leaving a $64+ balance on my loan. Another call to Ryan. He went above and beyond again to help rectify the problem for me. Problem 3 I refinanced on 12-13-2019 After waiting what I felt an extra 2 hours at the dealership for the paperwork to be signed. I just found out that my paperwork was done incorrectly on 1-12-2020 and my title is being held up at the dealership. If you get the guy from California doing your paperwork beware!!!!! Not sure how much trust I will have in Mullinax next time I buy a vehicle. More

The store is clean and the people are awesome, they made us feel at home and sold us an awesome truck!! We would recommend the dealer to anyone!! us feel at home and sold us an awesome truck!! We would recommend the dealer to anyone!! More

Professional and Reponsive I had a very good experience with my Sales person, Ashley and the entire staff at Mullinax. After the purchase, I discovered a cracked tail light. I I had a very good experience with my Sales person, Ashley and the entire staff at Mullinax. After the purchase, I discovered a cracked tail light. I contacted the dealership and they took care of the cracked tail light at no charge. I will certainly use this dealership in the future for future purchases. More

Great Experience This dealership is honest, no pressure and very polite. Our salesman was excellent. We've already sent someone to Carlos to buy a vehicle too. This dealership is honest, no pressure and very polite. Our salesman was excellent. We've already sent someone to Carlos to buy a vehicle too. More

Extremely polite and professional...treated with the utmost respect. BY everyone in the dealership...truly was a pleasant experience all the way around and I love my new truck utmost respect. BY everyone in the dealership...truly was a pleasant experience all the way around and I love my new truck More

New truck Love my expedition! Service was great ! Really good experience. Would buy another car or truck from them when needed . Easy experience that was fast a Love my expedition! Service was great ! Really good experience. Would buy another car or truck from them when needed . Easy experience that was fast and honest More

Window Blades We were very pleased to be informed by the Service Dept. Rep, that the problem with one of the window wiper blades hanging up was not caused by someth We were very pleased to be informed by the Service Dept. Rep, that the problem with one of the window wiper blades hanging up was not caused by something like a wiper motor (very expensive to replace). That it was hanging up because the window wiper blades were "sticky" due to being 3 years old and simply needed to be replaced. The cost to replace the pr. of blades was reasonable at $35. Hopefully this pr. of wiper blades will last 3 years, till the loan is paid off. More

Excellent Service We purchased two trucks within a year at Mullinax and both times the service was outstanding! Their selection of trucks on the lot was the best we'd We purchased two trucks within a year at Mullinax and both times the service was outstanding! Their selection of trucks on the lot was the best we'd seen. More