Mullinax Ford of New Smyrna Beach

Good job They were the only dealer ship that contacted me for my online request. AJ ,Gina and Chris made it fast and easy to get my truck. They were the only dealer ship that contacted me for my online request. AJ ,Gina and Chris made it fast and easy to get my truck. More

great experance I could write all the great experiences I had with this Ford dealership, but if your looking to buy a vehicle you should at least check them out I did I could write all the great experiences I had with this Ford dealership, but if your looking to buy a vehicle you should at least check them out I did and I'm on my second car from them . The sales representative are honest everything is up front , More

They treat you like family! Everyone at Mullinex is so accommodating. They are there to make sure you are totally satisfied. My sales rep, Mike Alverson bent over backwards to ge Everyone at Mullinex is so accommodating. They are there to make sure you are totally satisfied. My sales rep, Mike Alverson bent over backwards to get me just the vehicle I wanted at the price I wanted! Everyone there made sure I understood everything. I will always go back for my next vehicle. More

Easy transaction I would highly recemmend Mullinax Ford. I called Mike Averyson, told him what I was looking for, took it for a test drive, and signed the papers in l I would highly recemmend Mullinax Ford. I called Mike Averyson, told him what I was looking for, took it for a test drive, and signed the papers in less than a week. I love my 2016 Ford Fusion. More

We dropped the ball While vacationing in Daytona from Michigan we experienced some noise in the front end of the Mercury mountaineer that seemed to be getting worse. We t While vacationing in Daytona from Michigan we experienced some noise in the front end of the Mercury mountaineer that seemed to be getting worse. We took the vehicle into "Hugarts" auto Diagnostic on Nova Rd. The mechanic ASE certified mechanic test drove it with me, and pointed out the noise, and I asked is that the wheel hub (since I had one side replaced only) His response was no, that is in the AWD trans, and I believe it is your pinion Bearing. Hugarts indicated it would be a long period to get the part and because of Ford warranty they would have to be a third party reimbursement. We had to be in Orlando for the second leg of our vacation in two days and Hugarts would be greater than a week and a half. we elected to go directly to Ford dealership, Mullinex. We told the service dept. that we had the wheel hub replaced previously, and that Hugarts had diagnosed the Pinion. Mullinex called some day's later indicating the vehicle was repaired at greater that the estimate law requires to get prior authorization of any work exceeding $100. We only heard from them after they perform the work. Upon picking the vehicle up we found they had repaired the wheel hub and paid the $500 plus bill, drove from the service door to the end of the lot to find the brake wen't to the floor. Understand this was not the way the vehicle was delivered, and all brake work was performed at Delaney Ford, new calipers all around, pads, rotors the works. The service manager took the vehicle back, and apologized. We got a call some two days later indicating the master cylinder had been replaced . Due to lines being drain and failing to refile the reservoir. We proceeded to get on the freeway only to find the same initial problem had not been repaired. we got off the nearest exit to a Ford dealership in Titusville. Norris Ford mechanic test drove it, returned to state you didn't need a wheel hub that is your Trans Bearings. Wow, the very thing that Hugarts diagnosed and told to Mulinex Ford. The Titusville dealership was backed up and we would not get the vehicle for 7-10 days. We complained to Mulinex Ford who offered us the part repair refund. I explained you have ruined our vacation we are by this time extended over a week and counting, paying additional lodging, food , gas etc, and medical, plus our dogs were being kenneled and had a house setter to pay for additional day's. This was all too stressful. They refused to make it right. I called the owner of both Mullinax Ford and left message only to speak yet again with the service manager who indicated we have done all we will do. This lead me to Florida Agriculture Dept, where I find they "Mulline" had violated the statute for vehicle repair. I then hired an attorney KEL Law office, and contacted Ford Motor. I would warn anyone of having their vehicle repaired here, also when checking BBB website they have a A+ rating but that is because the pay complainants off and or refuse to answer BBB about complaints, and BB standard is veritable upon number of complaints versus non-complaints they receive. They are not accredited by BBB and the complaints with BBB are the same nature as my very complaint...Failed services. Shame that this Dealership won't perform at the professional level required under ASE, and State standards, and won't do right by the customer willingly, and take advantage of out of state travelers. We could not relax, and enjoy our vacation and go to disney, Universal as planned, with the possibility of large repair hanging over our head because the right repair was never done correctly, plus I am terminally ill and require medications that were now in Michigan because I was suppose to of been home by a week ago, so indeed up in emergency room Florida Orlando hospital. SHAME More

very professional Our experience at the dealership was very professional the entire time. The minute we walked in and until we left. AJ our sales person was very profe Our experience at the dealership was very professional the entire time. The minute we walked in and until we left. AJ our sales person was very professional. He spoke about the car and the dealership. It was very refreshing Not to hear about personal subjects from them. I would recommend this dealership to others. More

Great service, love the car Great salesperson Gina. Very knowledgeable and she took very good care of us. Love our new Ford Escape. We also our our car repairs and maintenance do Great salesperson Gina. Very knowledgeable and she took very good care of us. Love our new Ford Escape. We also our our car repairs and maintenance done there and have always been very satisfied. More